Franklins Removals LTD Reviews 

349
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff and removal teams for working exceptionally hard, remaining friendly even in difficult weather conditions, and handling all personal property with great care. Reviewers frequently mention the outstanding customer service and office communication, noting that representatives are always responsive, patient, and reassuring throughout stressful international or domestic relocations. Some reviewers were not happy with last-minute schedule updates, experiencing considerable uncertainty regarding exact collection dates just days before their move. A few consumers also mentioned encountering frustrating issues with damaged belongings and difficulties in getting adequate responses or resolutions afterward.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, hard work, and friendly... See more

Service

Clients share positive opinions on service, highlighting fast, efficient, and professional experiences during... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting punctuality and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting consistent communication and helpful... See more

Product

Reviewers highlight ambiguous aspects of product quality, with starkly contrasting experiences reported. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have no hesitation in recommending Franklins Removals. They moved our 25m3 from South West France, I to storage for 5 months and then into our new UK home. Both crews were superb and nothing was... See more

Rated 5 out of 5 stars

A fantastic service from start to finish! We have moved back to the UK from France. Bev who organised the move was really helpful and on hand to answer any questions we had along the way, especial... See more

Rated 5 out of 5 stars

Aiden and Jamie arrived today exactly on time, very professional they went around the house and asked what was being taken and got to work right away. They were in and out so efficiently and were very... See more

Rated 5 out of 5 stars

We used Franklins to move our house contents from France to England. Bev and Emma were really helpful they organised all the paper work, and gave good advice when we contacted them for help. Lee and... See more


Company details

  1. Moving and Storage Service

Written by the company

Here at Franklins Removals, we are a family run business established in 1985 offering the complete moving experience for our customers. With over 35 years of experience in the industry we have the full knowledge of what is required and your every need will be carefully adhered too. We offer International, European and UK Removal Services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

349 reviews

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No recent history of asking for reviews

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Replied to 20% of negative reviews

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4.9

All reviews

(349)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice team

Very nice team, hardworking even in the heat and super accommodating. Big thank you to Lewis, Matty and Bev for all the help

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Move from Germany

My son used Franklins to Ship his family belongings from Germany back to Greater Manchester in the UK. They delivered his belongings in very good condition, exactly as he packaged them. Matty and Cameron S, who delivered the shipment to my house, were pleasant, polite and careful in their work including where they parked the vans.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, efficient and professional

Aiden and Jamie arrived today exactly on time, very professional they went around the house and asked what was being taken and got to work right away. They were in and out so efficiently and were very accommodating for the last minute random items. Bev In the office was also very helpful from start to finish. We are very satisfied our belongings will arrive in France without any problem and would recommend Franklins to everyone

17 June 2026
Unprompted review
Rated 5 out of 5 stars

UK to Switzerland

We booked with Franklins to transport our furniture to Switzerland.
The process has been faultless from start to finish.
Bev who coordinates everything in the office was very informative and helpful throughout the paperwork side of the move. In the UK Isaac and Jamie collected our items. They took such good care packing and covering things and did an absolutely brilliant job getting our stuff loaded on the van, timing has also been impeccable. Advised collection would be between 10-12 and they arrived just after 10. Both polite and felt very comfortable with them.
We have now received our shipment 5 days after collection, everything has arrived. The lads dropping off Zak and Daz were both brilliant. Put things in the rooms we asked and we fantastic even in the heat.
Would absolutely recommend this company for international moves and we have been so happy with the service we have received. 5* and very happy customers. Thank you.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

The customer service was outstanding

The customer service was outstanding. Bev was very friendly and always available. She made things go very smoothly. And the movers Zak and Daz were extrememly efficient and careful when moving everything into the new house. Brilliantly done! :)

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Zack & Isaac!

A massive thank you to Zack and Isaac for their help! They were hardworking and diligent, kind, and gave us the confidence that our belongings will be well looked after in transit.

We had a sofa that was particularly challenging to get out of the property, but the gents did very well to wiggle it out and onto the truck.

We would certainly use Franklins again and would even specifically request Zack and Isaac if we could.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Issac, Aidan, Lewis & Carl were amazing. Very professional, quick, helpful and polite. We have used many removals before and Franklins are definitely one of the best.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended movers for local or international

Collection in Europe with delivery to Birmingham, UK both smoothly and quickly conducted! Zak and Jamie F. On the delivery side and Paul and Mike on the collection end were fantastic, timing exactly as planned and goods safely stored in the interim. Would absolutely book again for a future move!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Paul and Daz were lovely

Paul and Daz were lovely, respectful, pleasant to deal with and very helpful. I would not hesitate to recommend them. Beverley in the office was also professional, lovely and helpful to deal with.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience So Far

I am currently using Franklins removals company for my move from England to France, and so far the experience has been excellent.
Bev, who handled all the paperwork and arrangements, has been incredibly helpful throughout the process. She answered all of my questions quickly and made everything feel straightforward and stress-free.
On collection day, Jamie F and Isaac were fantastic. They gave me a one-hour heads-up before arriving, which was really appreciated, and they were both professional, efficient, and careful with my belongings.
Although my belongings are still in transit, the service so far has given me real trust and confidence that everything is in good hands. I will happily update once delivery is complete, but at this stage I would definitely recommend them.
Update 11th June: all my belongings arrived all on one piece :) Many thanks to the team and hats off to the driver who managed to enter a narrow residential area and deliver my items. Great service start to finish

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Job

Jamie F and Isaac were very helpful. Everything went smoothly and fast. Very professional pickup.
Thanks guys!

26 May 2026
Unprompted review
Rated 5 out of 5 stars

We were reassured from the start of the…

We were reassured from the start of the process by the good communication from Bev in Franklins office. Really speedy replies to queries and concerns and very helpful with advice about HMRC forms etc for bringing furniture and personal items from Denmark. Friends in Denmark who had stored our furniture commented on the friendliness and efficiency of the people who collected our furniture and the Jason and Isaac who delivered it in London were really helpful, friendly and efficient.

26 May 2026
Unprompted review

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