Frame My Name Reviews 

455
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We bought 2 Easter cards for our great nephews and they absolutely loved them. They both like dinosaurs and can name every one, the cards were perfect as we can't get over to see them at the moment. A... See more

Rated 5 out of 5 stars

I found Frame My Name after much browsing online and chose them for the perfect New Baby Gift. The frame was presented with the exact wording requested and the text was carefully positioned for th... See more

Rated 5 out of 5 stars

I found my 'Name in a Frame' on line. The pics shown immediately attracted me to then due to both design and colour. There was a nice selection to choose from. I really liked the bold building blo... See more

Rated 5 out of 5 stars

I ordered a frame yesterday paid the £1 extra for express delivery and the frame has arrived in just over 24 hours! It is absolutely gorgeous, I have bought this as a christening gift for my little ni... See more

Company details

  1. Business Services

Written by the company

Frame My Name design and produce a range of personalised name gifts. We have a range of new baby gifts and name prints for any occasion.


Contact info

4.8

Excellent

TrustScore 5 out of 5

455 reviews

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4.8

All reviews

(455)

1 review in the last 12 months

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Rated 5 out of 5 stars

Beautiful products

Beautiful products. Christening presents and they were perfect. I was thrilled to receive them and very swiftly once order was placed. Many have also commented on the gorgeous gifts and I have whole heartedly recommended the website. Would definitely purchase again from them. Thank you so much

11 August 2022
Unprompted review
Rated 1 out of 5 stars

Poor service!

I ordered a personalised birthday card on 16th September for my grandsons 13th birthday. His birthday has now passed and still no card!
I have emailed this company twice and have received no correspondence other than “we will look into it”…. Still nothing, no apology, explanation or refund!
Avoid this company as customer service is obviously not their priority!!

16 September 2022
Unprompted review
Frame My Name logo

Reply from Frame My Name

Hello Carol.
I am really sorry that you did not receive your Grandson’s birthday card. I can only imagine how disappointed you must have been. Customer service is very important to us. Our gifts are personalised and designed for special occasions. We do try our best to get our orders delivered on time and made to the highest possible standard. There clearly was a breakdown in our communications to you and for this I am really sorry. I hope that it did not spoil your Grandson’s special day.
Regards
Frame My Name

Rated 5 out of 5 stars

Gaming birthday banners

I would highly recommend this lovely company for children's personalised birthday banners. Delivery was great and they went down a treat with my nephew who loved the gaming ones.

17 August 2022
Unprompted review
Rated 5 out of 5 stars

Family birthday cards..

Ordered a couple of times 1 of which is for my granddaughters 1st birthday. Good quality. Arrived before & on time. Definitely recommend. Will be ordering again in the future..

21 September 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with purchase

Have previously purchased a framed name for my son and was really pleased with it, just had to get another when my daughter was born. Love the colourful frame, looks great on my daughters wall. Something she can keep forever. Quick delivery.

10 July 2022
Unprompted review
Rated 2 out of 5 stars

Fault with product

I am still waiting for a matter to be resolved with my order. I therefore can't really give a positive review at this point.

27 July 2022
Unprompted review
Frame My Name logo

Reply from Frame My Name

Hello Judie. The item we were waiting on has just came back into stock. Your replacement will be sent out today. Sorry about the delay.

Rated 1 out of 5 stars

Wrong day wrong month no apology

I orderd a plaque and put the name day and month on it.. It was for a christening. Although it arrived on the Saturday it was in second post so couldn't go out and get anything for the day afters christening... I received a refund but no apology.. They asked me to check everything make sure it was right then they got the day and month wrong... No apology... I'd stay well clear of this company with no morals what's so ever..I turned up at the christening with no present and I had to apologise...

17 September 2022
Unprompted review
Frame My Name logo

Reply from Frame My Name

Hello
We are really sorry to read that you are unhappy with the level of service your have received.
Customer service and happiness is very important to us. We are a small business which makes personalised gifts for families and appreciate that your order was needed for a special event. We are really sorry that this was missed. As you can see from our customer reviews your experience is rare. We hope that you were able to find an alternative gift in time.
Regards
Frame My Name

Rated 5 out of 5 stars

Perfect Gift

I found Frame My Name after much browsing online and chose them for the perfect New Baby Gift.
The frame was presented with the exact wording requested and the text was carefully positioned for the best visual effect.
The frame itself is well made.
I haven't given it to the new Mum yet, but I am sure she will be thrilled with the pretty and personal frame for her baby daughter.
It is beautiful.

15 July 2022
Unprompted review
Rated 1 out of 5 stars

Poor communication

I ordered 3 weeks before my sons birthday party, after 2 weeks I sent an email to ensure the banner I ordered had been dispatched. Very slow to respond to my email asking for the order number which I replied with and then no further contact. So disappointed as it means it is too late to order from another company.

5 July 2022
Unprompted review
Frame My Name logo

Reply from Frame My Name

Hello Alison.
I am really sorry that your banners have not arrived. Our team would have replied to your email. Would you mind checking your junk mail folder in case the reply has been sent there?
In the meantime I will look into what has happened and get back to you with an update asap. Could you send me an email with your details to sales@framemyname.co.uk and include your order reference number? If the party has not passed I will be able to get a replacement sent out to you today and have it delivered tomorrow. Again I am sorry that you have been inconvenienced by this.
Thanks
Brian

Rated 5 out of 5 stars

Grandsons 1st Birthday

I ordered a personalised birthday card and 4 banners-they came on time & where really good quality & everyone loved them. Thank you

23 May 2022
Unprompted review
Frame My Name logo

Reply from Frame My Name

Hi Wendy. Wow what a great review. Thanks for this and your orders ⭐️🙂

Rated 5 out of 5 stars

Best banner page i have came across

Its my 3rd time using frame my name and its just amazing. delivery is always fast and the banners come out amazing and they are very helpful when i aaked about one of the banners i got .

23 May 2022
Unprompted review
Frame My Name logo

Reply from Frame My Name

Hi Danni. Thanks for your fab review 😍

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