Our recent experience at the Fragrance Outlet was great! The representatives were lively, funny and engaging, making our visit enjoyable. Lisa was great! We bought 3 bottles of perfumes and we love t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
John was amazing… Knew exactly what I was looking for and showed me scents that he thought I would like… I walked out with two wonderful perfumes! The other woman working in the store also chimed in a... See more
Every time I come in the staff is warm welcoming and extremely helpful! The staff would adjust notes to be more in tune with what I’d like based off of small descriptions or critiques to certain aspec... See more
Honestly, my favorite part about this store is that the staff is so knowledgeable in their craft and they don’t rush you or try to force purchases on you. They understand that they’re for the customer... See more
Company details
- Flavours, Fragrances and Aroma Supplier
- Barber Supply Store
- Clothing Store
- Cosmetics Store
- Dental Clinic
- Eye Care Center
- Hair Product Store
- Nail Salon
- Pharmacy
- Skin Care Clinic
- Wellness Center
About Fragrance Outlet
Written by the company
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.
The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.
Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.
Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
FREE SHIPPING
Written by the company
- ON EVERY ORDER OVER $50
- Orders over $50 (after discounts have been applied and excluding taxes) ship FREE in the 48 contiguous states.
GUARANTEE
100% PRODUCTS & SERVICE GUARANTEE
Please note that we are not the manufacturer of any of the products we carry. Fragrance Outlet is a vendor of genuine brand-name fragrances; Fragrance Outlet is not associated with any of the Brands Sold on the website.
Absolutely NO imitations or knock-offs.
Absolutely NO imitations or knock-offs.
Contact info
2650 SW 145th Ave, 33027, Miramar, United States
- 8889196613
- customer.service@fragranceoutlet.com
- fragranceoutlet.com
4.7
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Good customer service. They sell good perfumes at affordable prices.
2 August 2026
Very good customer service
Very good customer service. Great knowledge about the products very friendly service
2 August 2026
Great sales lady who was very…
Great sales lady who was very knowledgeable of the scents. She listened and provided what we desired.
2 August 2026
Prices are OK
Prices are OK. Had a little problem with a coupon that would not be honored, but found another one.
1 August 2026
Luke was the BEST
2 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly staff
The service was great, very knowledgeable and patient staff. I found a perfume I liked and asked the price, the gentleman said $60, or so I thought. We returned home (2 hours away) and I noticed the price on the receipt was actually $160. When I checked the perfume box and bottle to make sure the correct one was scanned I also noticed scent was completely different than how it was in store. After doing some research I realize this is a common occurrence in outlet stores to increase sales. An unfortunate experience, but a lesson learned.
2 August 2026
Unprompted review
Reply from Fragrance Outlet
We are truly sorry to hear about your recent experience and appreciate you bringing these significant concerns to our attention. We understand how frustrating it must be to discover a discrepancy in pricing and a different product scent after traveling so far. We are reviewing our internal processes to ensure pricing clarity and product accuracy are consistently maintained. Your feedback is invaluable as we continuously work to improve our customer experience.
Fragrance Outlet
Customer Service Team
Perfect Scent
From the time I walked in the store I was treated with kindness, respect and professionalism. Although I didn’t know exactly what I wanted, the owner was patient and helped me with finding the right scent.
1 August 2026
Reply from Fragrance Outlet
We are sorry to hear that you are not 100% satisfied with your experience with us. Please contact us at customer.service@fragranceoutlet.com to further assist you.
Fragrance Outlet
Customer Service Team
Great service
25 July 2026
The brunette lady who helped me was…
The brunette lady who helped me was extremely knowledgeable, kind, and relatable. Amazing customer service and great selection of perfumes.
31 July 2026
Excellent customer service
Great experience, when I entered the store the staff quickly got what I was looking for and they gave me other options, I ended up buying another fragance instead of the one I was looking for because they showed me several options similar to the one I was looking
1 August 2026
The saleswoman was very knowledgeable
The saleswoman was very knowledgeable. She was working alone and did her best to take care of all of the customers that came in the store.
25 July 2026
Dude was mad funny
1 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.