Excellent sprinkler service. Turned up right time. Very thorough and professional. Answered my questions and discussed the system set up etc. Advised me on next steps as house was missing a sprinkler... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The both the admin organisation and the engineer's service were efficient, friendly and helpful. Everything happened on time and as arranged. The engineer was happy to answer our questions and, toge... See more
Company replied
This is our first house with a sprinkler system, also our first service! We previously booked the free customer care visit and learned about the sytem, and then the gold service package. We felt t... See more
Company replied
Engineer arrived on site at 8 am as promised. Explained testing procedures and notified me when the fire alarm was tested (so that I could get the dogs out of the house). Payment is within 30 days of... See more
Company replied
Company details
Written by the company
FPS was established in 2006 as a multi-disciplined Fire Protection Provider, however in 2016 we re-organised our business to specialise and focus on a smaller number of key Products & Services. ‘FPS’ was born out of my disillusionment with some of the larger ‘players’ in the industry. These large companies appeared to be more concerned with themselves rather than their customers & staff. I felt we could do a much better job. Simon Gwinnett’s ambition for FPS is to be known as a highly reputable company, centered around delivering high-quality products and workmanship, whilst maintaining open and honest business practices that clients can trust. We will achieve this by focusing on our clients’ priorities, consistently exceeding their expectations and building long-term, trustworthy relationships. FPS were one of the 1st companies in Wales to achieve FIRAS third party accreditation for the design, installation and commissioning of sprinkler systems. We have taken a lead in advising clients and building control authorities to ensure that systems are compliant, robust & cost-effective. Our central philosophy of ‘quality first & foremost is at the heart of what we do. We remind ourselves regularly that our installed systems are occasionally brought into action, saving lives & limiting damage to property. Industrial, commercial, residential & domestic Fire Sprinkler Systems Dry Riser Systems Wet Riser Systems Fire Hydrant Testing
Contact info
First Floor Suite B, Maple House, SA7 9LA, Swansea, United Kingdom
- 01792774085
- info@fpsfire.co.uk
- fpsfire.co.uk
4.8
Excellent
112 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FPS Fire- Fire Protection Services Ltd
Mrs Fulford thankyou for your feedback and ongoing custom
Great service
Great service. Called me to book (no reminders to worry about)
Arrived on time and offered to remind ne of some features.
Great.
22 April 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Ruth good morning & thanks for sharing your experience.
From booking to sprinkle service…
From booking to sprinkle service everything was good, would highly recommend
28 April 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Jordan thanks for your feedback. Much appreciated
Reply from FPS Fire- Fire Protection Services Ltd
Hi Mike many thanks for your review
Reply from FPS Fire- Fire Protection Services Ltd
Hi Pauline thank you for your continued custom and positive feedback
Great service all round from everyone I…
Great service all round from everyone I dealt with from the initial booking right through to the service visit itself. Very helpful, professional friendly staff who are always happy to help with any queries.
16 April 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Jackie what a glowing review and thanks for taking the time to share your thoughts. Much obliged
Reply from FPS Fire- Fire Protection Services Ltd
Hi Tina thank you for your feedback much appreciated
Friendly staff
Friendly staff very helpful in arranging the relocation of fire pipework in the loft to facilitate installating a larger loft hatch opening.
16 April 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Mikee god morning many thanks for your feedback
Very happy with service received
The engineer who came to my house was on time, very informative and friendly.
He explained how the sprinklers worked and reset the weekly pressure flow test which wasn’t turned on originally.
Very happy with the service I received.
15 April 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Laura thank very much for your review
Great service as always
Great service as always- arrived on time, very professional, polite, and helpful
25 March 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Geoff good afternoon and thanks for taking the time to provide feedback
Recommended Sprinkler Service
Easy online booking. Great communication and reliability. Recommend.
19 March 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Lesley many thanks for your feedback
Excellent service
Arrived on time, friendly and efficient service. Service record sent on promptly.
19 March 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Claire good afternoon and thanks for your feedback. Much appreciated
Great service from your team
Great service from your team , engineers and Claire .Would highly recommend your service.
13 March 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Robert good afternoon thanks for taking the time to provide feedback.
Reply from FPS Fire- Fire Protection Services Ltd
Hi Joyce many thanks for your review
Fire Protection Services were great.
Fire Protection Services were great. The annual service for my sprinkler system went well. The engineer was knowledgable, helpful considerate and punctual. Peace of mind for another year. 👍
20 February 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Jayne great to hear and thanks for taking the time to provide feedback
Great service from FPS again 👏
Great service from Claire and Nathan, thank you and very much appreciated 👏
11 February 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Alun good evening many thanks for providing feedback
Great service as usual
Fast, friendly and knowledgeable service.
Work done without any fuss or mess. Just what we expected.
4 February 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Steve thanks for taking the time to provide your feedback
Engineer is Courteous and respectful of…
Engineer is Courteous and respectful of the home owner and fully explains the work carried out and any concerns and consequences of them.
21 January 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Mark good afternoon and thanks very much for your feedback
Annual check .Appointment day and time.
Annual check .Appointment day and time.
Operative polite and competent.
16 January 2025
Reply from FPS Fire- Fire Protection Services Ltd
Hi Raymond good evening and thanks for your feedback
Reply from FPS Fire- Fire Protection Services Ltd
Hi Ian many thanks for your feedback. Its much appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.