FPS Fire- Fire Protection Services Ltd Reviews 112

high standard of customer care and service engineer did a good professional job.

Very well organised and helpful. I booked it online and spoke to the company. The engineer arrived on time.
Andrew was excellent and explained how the system worked. Very respectable company,

Engineers very friendly and helpful.

Everyone is very professional and polite the engineers are always friendly and explains what’s he’s about to do nothing is to much trouble for them. Wouldn’t use anyone else for our sprinkler service.

The both the admin organisation and the engineer's service were efficient, friendly and helpful. Everything happened on time and as arranged. The engineer was happy to answer our questions and, together with his colleage who came last year, made up somewhat for the lack of information about the workings of the sprinkler system when we bought the house. We expect to use the services of FPS again next year.

FPS service is great. Luke is an extremely kind and thoughtful young man and we are very pleased to know that our equipment is in such good hands. Thank you FPs.

Excellent service and communication, emails personable. Very easy to book an appointment. Highly recommended.

Engineer arrived on site at 8 am as promised. Explained testing procedures and notified me when the fire alarm was tested (so that I could get the dogs out of the house).
Payment is within 30 days of invoice by bank transfer.

Helpful, friendly service. Quick to arrange and arrived promptly.

FPS did our domestic install in 2019 and have serviced the system annually without issue. I would recommend their services.

Great service from the company, would recommend the service.

FPS provides an annual service for our inbuilt sprinkler system. We are contacted prior to dates being set, all costs are fully explained. Engineers are always on time polite and comunacative. A professional reliable service every year.

Good service, friendly staff.

I’ve always found the service to be excellent. The emails are friendly and feel personal, not like generic automated reminders, which makes a big difference. I really appreciate the heads-up for the annual service, it’s a thoughtful touch. The engineers are always friendly, professional, and do an outstanding job every time.

FPS didn’t got my sprinkler system but came out to service it for me. They were helpful, prompt and professional. Andrew, who came out on the day was great. He treated our home with respect and explained everything to us.

The lady handling booking was polite and helpful. The gentleman who came to service our sprinkler system was knowledgeable, helpful, and polite. We hadn't been given as much documentation as we should have been by whoever had installed the system (different company) but the technician servicing the system was very resourceful in trying to track down the information he needed and was able to get what he needed to do the service. He was thorough in both the service and in explaining what he was going to do, he also gave us some extra info about how the system worked in general.

Great service thanks

Really helpful, polite and informative engineer.

Great service by knowledgeable team

We were advised by our Local Authority that we legally needed to install fire sprinklers in our newly converted residential annex.

Having spoken to and received quotes from a couple of companies in Wales, FPS was the first company that advised us (their Director, Alan) that we first needed a water flow test to calculate the water pressure to the annex.

Andrew from FPS came to undertake this flow test and given the low reading advised us that we also needed a pump and tank. Andrew was such a nice, easy-going guy to talk and so informative and helpful in answering our questions.

Based upon the FPS quote and the fact that Andrew had conveyed confidence in us that this company and team knew what they were doing, we accepted their quote.

The installation was promptly undertaken by Josh who was very polite, respectful of our property and informative.

The team back in HQ were also tremendous with their communication with us. Once the work was completed we promptly received a FIRAS Certificate of Conformity to share with our Local Authority.

From start to finish took c.3 months and we are so glad we chose FPS over and above the other companies we researched. They are such a reliable, impressive, honest company who employ a fantastic team of staff. Thank you FPS.