Foundland Reviews 1,134

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful products, highlighting their high quality and unique selection. Many people were delighted with the prompt delivery and the exquisite packaging, often describing it as a treat to unwrap. The attention to detail in wrapping, often with personalized touches, made the experience feel special and perfect for gifting. However, some customers noted that certain items, such as the Japanese candle set and some dishes, were smaller than anticipated. While still appreciated for their cuteness and quality, these individuals suggested clearer advertising regarding the miniature size of these specific products.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Customers consistently praise the beautiful, quality,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the beautiful, high-quality,... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast and prompt... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most of this order was plates. It would have been very useful for at least one of the online images of each item to show it being held by a hand, so as to get some intuitive sense of its size. Lik... See more

Rated 5 out of 5 stars

Kept informed, packaged arrived on time, in excellent condition & contents exquisitely wrapped & displayed inside the box. The items are gifts, I was tempted to keep them for myself! Thank you for... See more

Company replied

Rated 5 out of 5 stars

Really lovely, friendly company with beautiful products. I had a stock query and immediately got a reply. My order arrived quickly and was really well packaged. Will definitely use Foundland again!

Company replied

Rated 5 out of 5 stars

A wide range of unique and stylish, high quality products to chose from. Website is easy to use and delivery was quick. The real highlight is the packaging though. I felt like a child on Christmas da... See more

Company replied


Company details

  1. Store
  2. Interior Designer
  3. Outlet Mall

Written by the company

Foundland is a London-based store offering Japanese and Korean gifts, homewares, and design-led finds from around the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Really lovely company

Really lovely, friendly company with beautiful products. I had a stock query and immediately got a reply. My order arrived quickly and was really well packaged. Will definitely use Foundland again!

25 November 2025
Foundland logo

Reply from Foundland

Thank you so much Amy, you are so kind for taking the time to leave us a review!

Rated 5 out of 5 stars

Really good experience with Foundland

Really good experience with Foundland. A great selection of items, lovely website, and the items arrived beautifully packed. They're ready for gifting immediately, which was such a nice surprise.

10 November 2025
Foundland logo

Reply from Foundland

Really kind of you to say this Suze, thank you!

Rated 5 out of 5 stars

Gorgeous packaging

I bought some packets of seeds as a Christmas present. An inexpensive and potentially not very interesting gift, but the packaging of them is BEAUTIFUL and they arrived gift wrapped exquisitely, with a gift card thanking me for my custom. Absolutely lovely purchasing experience

7 November 2025
Foundland logo

Reply from Foundland

Thank you ever so much Jeanette. This is really lovely to hear!

Rated 4 out of 5 stars

Read sizing of Japanese candles, carefully, item not clearly listed as miniature

I was disappointed to find the Japanese candle set was extremely tiny, candles are smaller than birthday cake candles.
I feel it would have been helpful if candles were advertised as miniature candles, as I’m not personally familiar with the sizing of Japanese ceremonial candles.
My own mistake in buying them, and not closely checking the sizing provided, as at £40.00, I wouldn’t have purchased them had I checked.
I’m not trying to leave a bad review, I’m reviewing to help other’s avoid making the same mistake as myself.
If you are familiar with these miniature candles, then you will be delighted.
I had already opened the packaging, therefore felt it was pointless trying to return them, I’ll know for next time, thanks.

3 November 2025
Foundland logo

Reply from Foundland

Hi Karen,

If you’d have contacted us we might’ve been able to help you with returning your order, rather than just leaving a bad review.

Japanese candles are often for ceremonial use and typically not large, but we do say clearly in the description ‘ Contains 10 candles, each approx. 45mm tall and with a burn time of 15 minutes‘.

We appreciate you updating your review with further context. Thank you :)

Rated 5 out of 5 stars

Very good customer experience

Very prompt delivery, nicely packaged, lovely item, one of the Tanabata cat dishes for a friend's birthday - she loved it

22 October 2025
Foundland logo

Reply from Foundland

Thank you Melanie, we're glad your friend loves the Tanabata Cat Dishes!

Rated 5 out of 5 stars

Beautiful shop

Such a lovely place to buy gifts! Dispatched same day and everything was wrapped in tissue and packed with care.

20 October 2025
Foundland logo

Reply from Foundland

This is lovely to hear, thank you so much Katie!

Rated 5 out of 5 stars

Flawless

Prompt delivery, excellently packaged, fabulous products and my cats love the red string that you used to wrap the items. We still play with the string from last years purchases 😻

13 October 2025
Foundland logo

Reply from Foundland

Thank you so much Penny, this really means a lot to us!

Rated 5 out of 5 stars

I liked your unique design of the tote…

I liked your unique design of the tote bag so much!
My Japanese friend also wanted that so i’ll give it to her.
Your warm handwriting message card was also so lovely. Thank you so much!

26 September 2025
Foundland logo

Reply from Foundland

This is lovely to hear, thank you Ko!

Rated 5 out of 5 stars

Jamie Oliver Wooden Spoon

Quick response. The spoon was a little overpriced, for what it is, but my friend is a fan of Jamie Oliver and will love it!

21 August 2025
Foundland logo

Reply from Foundland

Thank you so much Lesley! We're trying our best at the moment to reduce the cost of the spoons :)

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