Arerial Gildon at the Forever help desk was very friendly, patient, and assisted me in getting more discounts for my products. She also sent a follow-up email in case I needed further guidance. I appr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had trouble doing the upgrade however the young lady that helped me out was nothing less than fantastic. I explained everything I tried and she provided me with steps and let me know I could ca... See more
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My computer was hacked and the repair technician said I needed to delete the Historian app and lose 25+ years of organized photos! Ultimately a solution was found. But I immediately called Forever t... See more
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Recently sent in several rolls of APS film for digitization. Most rolls had been developed, but not all. FOREVER customer support reached out by text to let me know that a few of the rolls I sent ha... See more
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Company details
- Cloud Storage Service
- also in
- Media Company
- Photo Printing Service
- Photo Restoration Service
- Scrapbooking Store
About FOREVER
Written by the company
FOREVER is your #1 trusted source for digitization, cloud storage, printing, and more. We're a one-stop shop for all of your memories.
Contact info
United States
- 1-888-367-3837
- support@forever.com
- forever.com
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The representative Debbie Bauman in…
The representative Debbie Bauman in this area has been exceptional
15 August 2026
Reply from FOREVER
Thank you for your wonderful feedback! We’re so glad to hear that your Ambassador Debbie Bauman has been exceptional in assisting you. We truly appreciate you taking the time to recognize her and for choosing FOREVER!
Timely in sending ordered products
Timely in sending ordered products. Helpful and polite when I call for assistance.
15 August 2026
Reply from FOREVER
Thank you for your kind feedback! We’re so glad to hear your orders arrive in a timely manner and that you’ve found our team helpful and polite whenever you need assistance. We truly appreciate you choosing FOREVER!
Disappointed that little option but to purchase or lose previous investment
I don't like that the only way to really continue using this was to be forced to purchase one off license or very high priced subscription for something that is not used everyday and no other options. I reliase the things do become obsolete but the fact that kits or packages that purchased cannot be used in other software. Adobe kits can often be used in other software such as affinity so isn't a complete loss, unlike with artisan. I think this monopoly with forever is not not good and means I would not recommend anyone take it up now and to find alternative. I have only stayed because I have used it since it's first iteration as story book creator
14 August 2026
Reply from FOREVER
Thank you for taking the time to share such detailed feedback.
We understand your concerns about having to choose between a one-time license and a subscription, particularly if you don’t use the software every day.
Your feedback about the cost, licensing options, and ability to use purchased kits and packages outside of Artisan is valuable, and we’ll be sure to share it with the appropriate teams. We truly appreciate your longtime loyalty to FOREVER and the fact that you’ve continued with us through so many versions of the software.
Great quality photo prints
Ordering photo prints was quick and easy. They arrived in a timely manner and are good quality prints. I highly recommend this service.
21 August 2026
Reply from FOREVER
Thank you so much for your kind feedback! We’re glad to hear ordering your photo prints was quick and easy, and that you were pleased with the quality and timely delivery. We truly appreciate your recommendation and support of FOREVER!
Answer to prayers regarding what to do…
Answer to prayers regarding what to do with all of the inherited documentation from previous generations and what I am creating for my own children and grandchildren. Thank you!
18 March 2026
Reply from FOREVER
Thank you so much for your heartfelt review! We’re honored to be part of preserving the memories and stories passed down through your family, as well as helping you create something meaningful for future generations. What a wonderful legacy to leave for your children and grandchildren!
Reply from FOREVER
Thank you for your kind feedback! We’re so glad to hear you’re enjoying your experience with FOREVER and appreciate your support of our mission to help preserve your memories. We’re thrilled to have you as part of the FOREVER community!
Reply from FOREVER
We’re sorry to hear that your video was missing from your order. We understand how disappointing it is when you’re expecting an important memory and it isn’t included. Please reach out to our Client Care team at support@forever.com, and we’ll be happy to look into this for you.
Always knowledgeable and professional…
Always knowledgeable and professional when I call. Love Forever!
15 August 2026
Reply from FOREVER
Thank you for your wonderful feedback! We’re so glad to hear our Client Care team is consistently knowledgeable and professional when you call. We truly appreciate your kind words and are so happy to have you as part of the FOREVER community!
Reply from FOREVER
Thank you for your wonderful feedback! We truly appreciate your support of FOREVER!
Absolutely amazed at how much better…
Absolutely amazed at how much better the digitized negatives are from the photos I had from 1980. My mind is blown away!
17 August 2026
Reply from FOREVER
Thank you so much for your wonderful feedback! We’re thrilled to hear how amazed you are with the quality of your digitized negatives. It’s wonderful to know those memories from 1980 came back looking even better than you expected! We truly appreciate your trust in FOREVER.
Always positive service.
17 August 2026
Reply from FOREVER
Thank you so much for your kind feedback! We’re glad to hear you consistently receive positive service. We truly appreciate your continued support of FOREVER!
Quality and personal attention-no AI
26 July 2026
Reply from FOREVER
Thank you so much for your feedback! We’re glad you appreciate the quality and personal attention from our Client Care team. We truly value providing a helpful, human touch and appreciate your support of FOREVER!
Why did I wait?
I had heard about this process last year, but at first ignored it, thinking it was too complicated. I am glad the second year I went forward. My normal process was to get a relatively cheap scanner and scanned hundreds of pictures on my own. This process was super!
15 August 2026
Reply from FOREVER
Thank you so much for sharing your experience! We’re thrilled to hear you decided to give the process a try and found it to be so much easier than expected. We’re glad we could save you the time and effort of scanning hundreds of photos yourself. Thank you for trusting FOREVER to preserve your memories!
Photo ratio
I learned about why some of my photos were cropped. Through the miracle of technology, I was able to fix each photo. The results were delightful, and the finished product (257 photos) arrived within days of ordering. THANK YOU!
14 August 2026
Reply from FOREVER
Thank you so much for sharing your experience! We’re thrilled to hear you were able to adjust your photos and were delighted with the results. We’re also glad your 257 prints arrived so quickly. Thank you for choosing FOREVER to bring your memories to life!
FOREVER is an amazing company
FOREVER is an amazing company! I love their great quality products and services. Their employees care about their clients and are quick to help resolve concerns or technical issues.
7 August 2026
Reply from FOREVER
Thank you so much for your wonderful feedback! We’re thrilled to hear you love the quality of our products and services and that our team has been there to quickly help with your questions and concerns. We truly appreciate your support and kind words about our Client Care team members!
The Importance of a Great Ambassador
My experience has been made great by my ambassador, Carol Cooper. She took time to sit with me and give me the confidence to organize my family’s photo history.
13 August 2026
Reply from FOREVER
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that your Ambassador Carol took the time to sit with you and helped give you the confidence to organize your family’s photo history.
We truly appreciate your support and are honored to be part of preserving your family’s memories!
Really love the calendar
Really love the calendar, I would have liked it that it would pick up on duplicates though.
5 August 2026
Reply from FOREVER
Thank you so much for your feedback! We’re thrilled to hear you love your calendar.
I have reached out to my contact person…
I have reached out to my contact person on several occasions and she has not returned my calls. I want to know how to crop my pictures and put them in a certain order once they are digitized. I just need some guidance. My calls to “Forever” have been less than helpful.
5 August 2026
Reply from FOREVER
Thank you for sharing your feedback. We’re sorry to hear you’ve had difficulty getting the guidance you need. We understand how important it is to feel confident with cropping and organizing your photos after digitization.
We’d love the opportunity to help you with these questions and make the process easier. One of our Client Care team members will be reaching out, and we’ll be happy to provide guidance and get you pointed in the right direction.
It was great seeing VSH videos I’ve…
It was great seeing VSH videos I’ve been unable to watch
8 July 2026
Reply from FOREVER
Thank you for sharing your experience! We’re so glad you were able to enjoy your VHS videos again after not being able to watch them for so long. It’s wonderful to know these memories are accessible to you once more. We truly appreciate you trusting FOREVER to preserve them!
Pictures were dark
Pictures were dark. There was a white strip on top my cover. I did not see that on my laptop.
11 August 2026
Reply from FOREVER
Thank you for sharing your feedback. We’re sorry to hear that your pictures printed darker than expected and that you noticed a white strip along the top of your cover that wasn’t visible on your laptop. We understand how disappointing it is when the finished product doesn’t look the way you expected.
Please reach out to our Client Care team at support@forever.com, and they’ll be happy to assist you with these concerns and look into what may have happened.
Thank you for choosing FOREVER!
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