ForeTwo Group Reviews 

1,007
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and incredibly helpful, often going above and beyond to assist with queries and provide support. The service is frequently described as excellent, with many appreciating the personal touch and the smooth, stress-free processes. People also highlight the quick response times and efficient communication, making their overall experience very positive. However, some people mentioned issues with communication and service, such as a lack of proper onboarding, having to chase for replies regarding employee taxes, and not receiving important notifications, which led to a disappointing experience for a few.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, approachable, and... See more

Service

People report positive experiences with service, with many reviewers highly recommending the company for its... See more

Response time

Users describe positive interactions with response times, frequently highlighting the promptness and... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the outstanding... See more

User experience

Reviewers consistently report positive feedback about the user experience, highlighting it as excellent from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jo (Brown) and her team were friendly, supportive, fast acting and professional. ForeTwo were my first umbrella co as a contractor, so had lots of silly questions, but they were more than willing... See more

Company replied

Rated 5 out of 5 stars

After many years of paying huge accountancy fees, we came across fore two accounting. Fantastic service from Hayley who guided us swiftly through the dreaded process of our company accounts. All... See more

Company replied

Rated 5 out of 5 stars

ForeTwo Group are excellent!! It's as simple as that! I've been using them for over 2 years now and always very responsive. On the rare occasion there was a problem with timesheets or data from a... See more

Company replied

Rated 5 out of 5 stars

I have used 2 other payroll services in the 4 years I have been doing contract work. ForeTwo are by far and away the best and that’s why I will continue to stay with them in the future. They are su... See more

Company replied


Company details

  1. Payroll Service
  2. Accountant

Written by the company

We offer a range of contractor umbrella payroll services and contractor accountant services. From helping the first time contractor or temporary worker to set up using our Umbrella service, ensuring we take our time to explain how it all works and answering every question in plain English – no jargon; through to supporting highly experienced career contractors who are looking for a better service. The range of services we offer includes our employed Umbrella PAYE services, Limited Company set up (Personal Service Companies or PSC) and ongoing professional contractor Accountancy service; and self-employed CIS (Construction Industry Scheme) for those workers in the Construction Industry who fulfill the relevant criteria to set up using that service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,007)

149 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Accountancy

Neil is always quick to respond and thorough with his advice. Prompt and professional service. Would recommend.

4 June 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Kerry,
Thank you so much for your kind words! We're thrilled to hear that Neil's prompt and thorough support made a great impression. Your recommendation means a lot to us. If there's ever anything else you need, we're always here to help!

Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Exceptional service

Having just completed my first year signed up with the umbrella payroll company, ForeTwo, I would like to commend them for their excellent service.

In a world where we’ve come to expect mediocrity at best for customer service from organisations across the spectrum, the service I have received from those at ForeTwo has been nothing short of impeccable across the board. This includes the onboarding process, contract terms, illustrations for a variety of payment options, reliability of payments, straightforward documentation, salary sacrifice application and the regular payments to my chosen SIPP provider. In addition, all of my queries have been answered very promptly, no matter who has dealt with them.

I would like to thank Oli, Charlotte, Jake, Jo, Lynne and Ayshea in particular but my thanks extend to the whole team as, behind the scenes, I am sure that they have each had a hand in providing me with such a fabulous service.

2 June 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Sara,
Thank you so much for taking the time to share such a thoughtful and detailed review, we’re absolutely delighted to hear your feedback!
We’re genuinely proud to know that your experience over the past year with ForeTwo has been so positive. It means a great deal to us that you’ve found our service to be consistent, reliable, and responsive across all areas, from onboarding through to salary sacrifice and SIPP contributions.

We’ll make sure your kind words are passed on to Oli, Charlotte, Jake, Jo, Lynne, and Ayshea, as well as the rest of the team.

It’s a real pleasure to support you, and we look forward to continuing to provide you with the same high level of service in the year ahead.

Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Responsive and friendly service

Hayley D at ForeTwo is very responsive and a delight to have looking after our work. V happy to recommend.

20 May 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi David,
Thank you so much for your kind words! We're thrilled to hear that working with Hayley has been such a positive experience. She’s a real asset to the team, and your recommendation means a lot to us. Looking forward to continuing our work together!

Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Outstanding service

Outstanding service , support team is great.!

Neil Kellaway is very helpful, extremely knowledgeable, incredibly patient and fast

Guide me step by step through my Self Assessment Tax Return….

Give this guys in Foretwo a go TOP accountants for sure …

Thanks

16 May 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Elvis, Thank you for such an amazing review! We’re so pleased to hear that you had an outstanding experience with Neil! We’re lucky to have him. It’s great to know he was able to guide you step-by-step through your Self Assessment and make the process smooth and stress-free.
Your kind words and recommendation mean a lot to us. We’re always here if you need any support in the future.
Thanks again for choosing Foretwo!
Kind regards.

Rated 5 out of 5 stars

Nathan was spot on

Nathan was spot on. 10 / 10

16 May 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Luke,
Thanks so much for the fantastic review! We're thrilled to hear that Nathan was spot on—he’ll be delighted to know you rated the experience a 10/10. We really appreciate you taking the time to share your feedback, and we’re always here if you need anything in the future.
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

The guy I spoke to was lovely very…

The guy I spoke to was lovely very informative and I understood everything he said

14 May 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Michael, Thank you so much for your kind words! We're really glad to hear that you had a great experience and that everything was clearly explained. We'll be sure to pass your feedback on to Oli. If you ever have any more questions or need support in the future, we’re always here to help.

Thanks again for taking the time to leave a review!
Kind regards,
Kimberley De Los Santos

Rated 4 out of 5 stars

No hassle

No hassle, straightforward

6 May 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Christopher, Thanks for your review! We're glad to hear everything was straightforward and hassle-free. That's exactly what we aim for.
Thanks again for choosing ForeTwo.
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Competent staff

Competent staff

6 May 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Christopher, Thanks for your review! We're glad you found our staff competent, we take pride in delivering professional service every step of the way.
Thanks again for choosing ForeTwo
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

I had queries answered very promptly…

I had queries answered very promptly and action taken on the spot. Happy with the level of service.

28 April 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Prakash,
Thank you for taking the time to share your feedback! We're so pleased to hear that your queries were answered promptly and that you were happy with the level of service you received. It’s always our goal to provide quick and effective support, and we’re glad we delivered that for you.

Thanks again for your kind words!
Kimberley De Los Santos

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely great payment service never had any issues and i am about to start using there services again :) hope they are still as good as they was keep up the good work ❤️

21 May 2024
ForeTwo Group logo

Reply from ForeTwo Group

Hi David,
Thank you so much for your kind words and continued trust in our service! We're thrilled to hear you've had a great experience and that you're coming back to us. We're always working hard to maintain the high standards you remember, and we can’t wait to support you again. If you ever need anything, we’re just a message away.
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Great service

Fast, professional and reliable service,
Highly recommend

30 April 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Martin,

Thank you so much for your kind words! We're thrilled to hear you found our service fast, professional, and reliable. Your recommendation truly means a lot to us. If you ever need anything in the future, we’re here to help!
Kind regards,
Kimberley De Los Santos

Rated 1 out of 5 stars

I’ve obviously in the minority

I’ve obviously in the minority. I’ve only been able to speak to someone once, at the beginning of the process, a month ago, which wasn’t explained well at all. I’ve emailed 3 times asking for a call but no response. I’m the meantime they’ve taken £300 from my accounts in 5 weeks.

29 April 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Marion,
Thank you for taking the time to share your feedback — we're really sorry to hear that your experience hasn’t met your expectations.
We always aim to provide a supportive, transparent service, so it’s disappointing to learn that we’ve fallen short for you. Your Accountant has spent time discussing the process and software in detail, and we genuinely wanted to work with you to find a solution that better suits your needs. We understand that the software didn’t quite align with what you were looking for, and we appreciate your openness around that.
Regarding the fees — these represent two months of service across both of your businesses and are billed in advance, which is why you were charged upon joining and again the following month. These fees contribute to your full year of support and are outlined in your Letter of Engagement, with many services delivered later in the year.
We’re sorry to see you go, but we wish you all the very best for the future.
Warm regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Really straight forward

Really straight forward, quick and easy set up.

24 April 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Sarah,
Thank you so much for your kind words! We're glad to hear that the setup was quick and easy for you. If you ever need anything else, we're here to help!
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Prompt and helpful advice has helped…

Prompt and helpful advice has helped reassure a newcomer to business accounting.

14 April 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Krishna,
Thank you for the kind words! We’re really glad to hear that our prompt and helpful advice helped reassure you, starting something new can feel overwhelming, and we’re always here to make it easier.
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

The gentleman that took me the whole…

The gentleman that took me the whole processing of registration was very professional and helpful.

16 April 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Adesoga,
Thank you for your kind words! We’re so pleased to hear that your registration experience was smooth and that Nathan was both professional and helpful throughout the process.
We’re glad to have you with us, and we’re always here if you need anything going forward.
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

It was made very easy for me to…

It was made very easy for me to register with Foretwo group via Oliver.

15 April 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Ben,
Thanks so much for your feedback! We’re really glad Oli made the registration process smooth and easy for you. That’s exactly what we’re here for!
Welcome aboard, and don’t hesitate to reach out if you need anything.
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Over and above every time

Over and above every time! A great service - so friendly, helpful and fast and cost-effective. Thanks Neil! Hundred percent recommended!

11 April 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Sehaj,
Thank you so much for the glowing review! We're thrilled to hear that Neil went over and above and made your experience such a positive one. Friendly, helpful, fast and cost-effective is exactly what we aim for, so it means a lot to hear that came through.
We’ll make sure Neil sees your kind words.
Thanks again for the recommendation 😊

Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Ollie was really helpful and patient…

Ollie was really helpful and patient with me as this is my first time being paid in this way. No question was a silly question

8 April 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Caroline,
Thank you so much for your kind words! We’re thrilled to hear Oli was able to support you so well, especially during your first experience with this kind of payment. We believe no question is ever too small, and it’s great to know Oli made you feel comfortable every step of the way.
We’ll be sure to pass on your lovely feedback to him!
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Super quick and efficient service

Super quick and efficient service. Within a few hours of making contact with ForeTwo group, all the details, contracts was all set up and in place for me to start a new contract on Monday- highly recommend.

2 April 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Anne,
Thanks so much for your review! We’re really happy to hear everything was set up quickly and smoothly for you. It’s great to know we could help get you ready to start your new contract. We appreciate the recommendation and look forward to working with you on your next role.
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Great support, very efficient

I needed an umbrella company for some occasional post retirement consulting. ForeTwo made everything really easy and accommodated my needs in terms of pension contributions etc with the minimum of fuss and the maximum of efficiency. That consulting period has come to an end so I have stopped using ForeTwo but if I do any more in the future I'll be straight back to ForeTwo. Excellent service

12 December 2024
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi David,
Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that ForeTwo made your experience smooth and hassle-free. It was our pleasure to accommodate your needs, and we’re grateful for the opportunity to work with you. If you decide to take on more consulting in the future, we’d be more than happy to welcome you back. Best of luck with everything, and we hope to work with you again soon!
Kind regards,
Kimberley De Los Santos

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