ForeTwo Group Reviews 

1,007
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and incredibly helpful, often going above and beyond to assist with queries and provide support. The service is frequently described as excellent, with many appreciating the personal touch and the smooth, stress-free processes. People also highlight the quick response times and efficient communication, making their overall experience very positive. However, some people mentioned issues with communication and service, such as a lack of proper onboarding, having to chase for replies regarding employee taxes, and not receiving important notifications, which led to a disappointing experience for a few.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, approachable, and... See more

Service

People report positive experiences with service, with many reviewers highly recommending the company for its... See more

Response time

Users describe positive interactions with response times, frequently highlighting the promptness and... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the outstanding... See more

User experience

Reviewers consistently report positive feedback about the user experience, highlighting it as excellent from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jo (Brown) and her team were friendly, supportive, fast acting and professional. ForeTwo were my first umbrella co as a contractor, so had lots of silly questions, but they were more than willing... See more

Company replied

Rated 5 out of 5 stars

After many years of paying huge accountancy fees, we came across fore two accounting. Fantastic service from Hayley who guided us swiftly through the dreaded process of our company accounts. All... See more

Company replied

Rated 5 out of 5 stars

ForeTwo Group are excellent!! It's as simple as that! I've been using them for over 2 years now and always very responsive. On the rare occasion there was a problem with timesheets or data from a... See more

Company replied

Rated 5 out of 5 stars

I have used 2 other payroll services in the 4 years I have been doing contract work. ForeTwo are by far and away the best and that’s why I will continue to stay with them in the future. They are su... See more

Company replied


Company details

  1. Payroll Service
  2. Accountant

Written by the company

We offer a range of contractor umbrella payroll services and contractor accountant services. From helping the first time contractor or temporary worker to set up using our Umbrella service, ensuring we take our time to explain how it all works and answering every question in plain English – no jargon; through to supporting highly experienced career contractors who are looking for a better service. The range of services we offer includes our employed Umbrella PAYE services, Limited Company set up (Personal Service Companies or PSC) and ongoing professional contractor Accountancy service; and self-employed CIS (Construction Industry Scheme) for those workers in the Construction Industry who fulfill the relevant criteria to set up using that service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,007)

149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always reply in a timely manner and…

Always reply in a timely manner and never been an issue with any payments from any company. Highly recommended.

4 September 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Angharad,
Thank you for your kind words! We’re so pleased to hear you’ve always found our service reliable and that payments have been smooth. We really appreciate your recommendation and look forward to continuing to support you.
Kind regards,
Kimberley De Los Santos
Customer Success Specialist

Rated 5 out of 5 stars

Always helpful and polite

Always helpful and polite
Easy instructions to follow
Any questions answered in the immediate time

4 September 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Albert,
Thank you for your lovely feedback! We’re so glad you’ve found our team helpful and polite, and that our instructions have been clear and easy to follow. It’s great to know your questions have been answered quickly.
Kind regards,
Kimberley De Los Santos
Customer Success Specialist

Rated 5 out of 5 stars

I had an overall great experience

I had an overall great experience. Hayley filled my accounts quickly and helped me all the way through the process.

1 September 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Phillip,
Thank you for sharing your experience! We’re so glad to hear Hayley was able to support you throughout the process and get everything sorted quickly. We’ll be sure to pass on your kind words to her.
She’ll be delighted!
Kind regards,
Kimberley De Los Santos
Customer Success Specialist

Rated 5 out of 5 stars

Fabulous company

Fabulous company - I'm a very happy customer.
Neil and Stephen give outstanding service.

Update - Sophia is now looking after my account - more Fabulous customer care and very helpful ...! 31/03/26

2 September 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Paula,
Thank you so much for your lovely feedback! We’re thrilled to hear you’re such a happy customer and that Neil and Stephen have given you outstanding service. We’ll make sure they see your kind words, it will mean a lot to them!
Kind regards,
Kimberley De Los Santos
Customer success specialist

Rated 5 out of 5 stars

Couldn’t express my gratitude enough

Couldn’t express my gratitude enough. Hayley is a supportive hardworking and trustworthy individual. More than just accounting we’ve developed positive relationships with the company and look forward to further services with them in the future.
Thank you Hayley for your hard work and positive attitude

1 September 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Shaakilla,
Thank you so much for your wonderful feedback! We’re delighted to hear how much Hayley’s support and hard work have meant to you. Building positive relationships with our clients is so important to us, and it’s great to know you feel the same. We’ll be sure to share your kind words with Hayley, she’ll be over the moon!
Kind regards,
Kimberley De Los Santos
Customer success specialist

Rated 5 out of 5 stars

Good service

Good service

21 August 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Frank,
Thank you for your feedback! We're glad to hear you were happy with our service. If there's anything else we can do to support you, we're always here to help.

Best regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Happy with info and follow-up

Pleased with information given and previously used this umbrella company.

13 August 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Sanele,
Thank you for taking the time to leave us a review! We're so pleased to hear that you found the information helpful and that you've chosen to use our services again. It's always great to welcome back returning clients.

If there's anything else we can support you with, please don’t hesitate to get in touch.
Kimberley De Los Santos
Customer success specialist

Rated 5 out of 5 stars

Outstanding service

I've been working with Hayley since I set up my own company and I've been impressed on how she's been making my experience so smooth and stress-free. Her communications are very effective and she's always very responsive. My entire experience with ForeTwo has been exceptional and I would highly recommend.

1 August 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Evan,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Hayley has been able to make your journey smooth and stress-free, and that her communication and responsiveness have stood out to you. We’ll be sure to pass on your kind words to her, she’ll be thrilled to know she’s made such a positive impact.
We truly appreciate your trust in us and look forward to continuing to support you and your business.
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Very professional and very helpful

Very professional and very helpful
We needed your accounts done pretty quick and we weren't disappointed. Highly recommended!

31 January 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Diana,
Thank you so much for your kind words! We’re really glad we could deliver your accounts quickly and meet your expectations. It means a lot to know you found our service professional and helpful. We truly appreciate the recommendation and look forward to working with you again in the future!
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

quick and efficient service

18 July 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Ying, Thank you for your great review! We're so pleased to hear you were happy with our quick and efficient service. It's always our goal to deliver high-quality support when you need it most.
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Outstanding customer focus

Outstanding customer focus. Always respond asap, give clear guidance are very efficient in dealing with routine accounting, tax and business administration

10 July 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi,
Thank you so much for your kind words! We're delighted to hear that you’ve had such a positive experience with our team. Providing clear, efficient support is what we aim for, and it's fantastic to know that we've been able to meet your expectations.

We truly appreciate your feedback and your trust in us.
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Highly recommend

Hayley is an absolute gem! She’s always so helpful, friendly, and incredibly responsive, even outside of working hours at times. Truly grateful for her support and professionalism.

8 July 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Salma,
Thank you so much for your kind words! We're absolutely thrilled to hear that you've had such a positive experience with Hayley. Your appreciation means a lot, and we’ll be sure to pass your lovely feedback on to her.

Thanks again for taking the time to share your experience!
Kind regards,
Kimberley De Los Santos

Rated 4 out of 5 stars

Very good

Easy and quick!

8 July 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Dean,
Thanks for the review! We’re so glad to hear it was a smooth and speedy experience. We really appreciate your feedback!
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

They made switching from old paper…

They made switching from old paper bookkeeping to online accounting very easy and my personal accountant is always available to help. Would recommend for any sore trader or growing business!

7 July 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Jack,
Thank you so much for your kind words! We’re so glad to hear that the transition to online accounting was smooth for you and that your accountant has been helpful. It's great to know that our service is making a difference for your business.

Thanks for recommending us, we truly appreciate it!
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Hayley is super helpful and…

Hayley is super helpful and professional! She always answers my queries patiently and swiftly! Highly recommended!

5 July 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi King,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Hayley has been so helpful and professional in assisting you. We’ll be sure to pass along your kind words to her!

Thanks again for recommending us, it means a lot!
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Very helpful

3 July 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Dryden,
Thanks for your positive feedback! We’re so glad to hear you found our service helpful. If you ever need anything else, don’t hesitate to reach out.
King regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Response time is really quick and staff…

Response time is really quick and staff are friendly.

27 June 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Jane,
Thank you so much for your kind words! We're thrilled to hear that you found our response time quick and our team friendly. We’re always here to help and truly appreciate your feedback. Looking forward to assisting you again soon!
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Clear and helpful when prepping self…

Clear and helpful when prepping self assessment tax return. Thanks Neil!

26 June 2025
Unprompted review
ForeTwo Group logo

Reply from ForeTwo Group

Hi Claire,
Thanks so much for your kind feedback. We're so glad to hear you found Neil's guidance clear and helpful while prepping your self-assessment tax return. It’s always a pleasure to assist you—don’t hesitate to reach out if you need anything else!
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Nice pleasant helpful and quick and…

Nice pleasant helpful and quick and much better format than last company thank you

9 June 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Stephen,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a positive experience with us and that you found our service faster and more helpful. It’s always great to hear we’ve made a difference. We really appreciate your trust and look forward to assisting you again!
Kind regards,
Kimberley De Los Santos

Rated 5 out of 5 stars

Everything has been clearly explained…

Everything has been clearly explained with no hidden expenses

6 June 2025
ForeTwo Group logo

Reply from ForeTwo Group

Hi Cheryl,
Thank you for your great feedback! We're so pleased to hear that everything was clearly explained and transparent throughout. It's important to us that our clients feel informed and confident every step of the way.

Thanks again for your support!
Kimberley De Los Santos

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