Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I cannot fault the Forces Mutual team, particularly Sally McShea. She was extremely helpful setting up various insurances for me. She explained and outlined everything to me in detail. I knew exactly... See more
Company replied
Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outsi... See more
Company replied
Dianne (Cyprus office) is fantastically helpful. She’s helped us with so much this year: cover notes for two cars, insurance renewal, quotes and any driver cover. At all times her responses have been... See more
Company replied
Company details
Written by the company
Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.
Contact info
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, United Kingdom
- 0151 363 5290
- forcesmutual.org
4.8
Excellent
260 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worth it - Don’t Delay!
Karoline helped me understand the policies, process and implication in a simplest way that eventually enabled me in making an informed decision. My heartfelt thank you to Karoline and team for being genuinely helpful to us!
24 March 2026
Unprompted review
Reply from Forces Mutual
Hi Khim,
Thank you for taking the time to leave a positive review. We are very happy to hear that Karoline made the process simple and helped you make an informed choice. We will share your feedback with Karoline and the wider team,
Clare - Regional Manager
Good customer service and policy cover
Jennie was really helpful and dedicated, agreeing to meet me out of normal office hours to accommodate my own circumstances, and spending more time to discuss everything than I expected to need. I'm satisfied that I got the right Critical Illness cover for my needs.
24 March 2026
Unprompted review
Reply from Forces Mutual
Hi Rob,
Thank you for taking the time to leave positive feedback for Jennie, we're delighted to hear she was helpful and dedicated and appreciate you leaving a review
Heidi
Regional Manager
Jennie was a fantastic advisor
Jennie was a fantastic advisor. She was really great at explaining all the options available to us and answering all of our questions.
9 March 2026
Unprompted review
Reply from Forces Mutual
Many Thanks for leaving a positive review for Jennie! we will ensure this gets fed back to her and the rest of the team.
Heidi
Regional Manager
5*effort
Paula was superb, patient and understanding. Took time to simplify everything for me and work around my schedule.
4 March 2026
Unprompted review
Reply from Forces Mutual
Hi Robert,
Thank you for taking the time to leave a positive review for Paula. Its great to hear that the process was simple and she worked around your availability. We will ensure your feedback shared with Paula and the wider team,
Clare - Regional Manager
Great customer service
Stacey was patient to explain the product/services and also provided a follow up info via text, which I found very helpful.
25 March 2026
Unprompted review
Reply from Forces Mutual
Hi Mark,
Thank you for taking the time to leave a positive review for Stacey. Its great to hear that Stacey was patient and took the time to follow up with you. We will ensure that your feedback is shared with Stacey and the wider team,
Clare - Regional Manager
Really helpful
Really helpful, Karoline went through with detail and made sure i understood everything, she genuinely wanted the best package for me!
9 March 2026
Unprompted review
Reply from Forces Mutual
Hi Je,
Thank you for leaving positive feedback for Karoline. We appreciate you taking the time to leave a review for her and are pleased to hear you found her really helpful.
Heidi
Regional Manager
Sam from forces mutual helped me find…
Sam from forces mutual helped me find the best illness cover and the right price
18 March 2026
Unprompted review
Reply from Forces Mutual
Hi Kieran,
Many thanks for leaving a positive review for Sam. We will ensure this gets fedback to Sam and the wider team.
Heidi
Regional Manager
Forces Mutual-Ross
Ross from Forces Mutual made everything clear and was extremely helpful.
16 March 2026
Unprompted review
Reply from Forces Mutual
Thank you for taking the time to leave a positive review for Ross. We are delighted to hear he was extremely helpful and made everything clear.
Heidi
Regional Manager
I cannot fault the Forces Mutual team
I cannot fault the Forces Mutual team, particularly Sally McShea. She was extremely helpful setting up various insurances for me. She explained and outlined everything to me in detail. I knew exactly what I was paying for and the cover I was being provided. It was such an easy process setting everything up and the Forces Mutual team (Sally) sorted everything for me. If you haven’t sorted any insurance or are thinking about setting some up, I fully recommend having a sit down with them and discussing the various options available, they will help you every step of the way.
18 March 2026
Unprompted review
Reply from Forces Mutual
Hi Liam,
Many thanks for leaving positive feedback for Sally. Its great to hear she was extremely helpful in setting up your policies and that you would recommend.
Heidi
Regional Manager
Sam is my go to person when I'm in need…
Sam is my go to person when I'm in need of help with my insurance. She is very knowledgeable, bubbly and easy to talk to.
5 March 2026
Unprompted review
Reply from Forces Mutual
Hi Richard,
Thank you for taking the time to leave Sam a positive review, its fantastic to hear that she was able to help. We will ensure your feedbacks shared with Sam and the winder team,
Clare - Regional Manager
gem of a person
Karoline was a massive help with helping to choose the right policy, both with using financial situation and with personal circumstance.
she explained everything without being condescending or disrespectful in any way and performed with upmost professionalism throughout.
couldn't recommend more.
19 March 2026
Unprompted review
Reply from Forces Mutual
Hi David,
Thank you so much for leave Karoline a positive review. Your feedback is greatly appreciated and we will ensure we feed this back to Karoline and the wider team.
Heidi
Regional Manager
Smooth and efficient
I spoke to Ross throughout, fantastic communication and very helpful. Made the process smooth and efficient
27 February 2026
Unprompted review
Reply from Forces Mutual
Many thanks for taking the time to leave positive feedback for Ross, its great hear he made the process smooth and efficient.
Heidi
Regional Manager
laura was extremely lovely to us who…
laura was extremely lovely to us who came to the appointment and has a great sense of humour.
Very lovely person
10 March 2026
Unprompted review
Reply from Forces Mutual
Hi Ashley,
Thank you for taking time to leave a positive review for Laura, its great to hear that she helped you arrange your cover with a smile! We will share this with Laura and wider team,
Clare - Regional Manager
Quick and easy purchase
Quick and easy purchase. Can't comment on the service as hopefully won't need to use it!
17 March 2026
Reply from Forces Mutual
Hi Amanda,
Thank you for taking the time to leave a positive review. We are happy you found our online journey quick and easy to use. We will make sure your feedback shared with the wider team,
Clare - Regional Manager
Everything was explained clearly and…
Everything was explained clearly and advice given, didn’t feel pressured
10 March 2026
Unprompted review
Reply from Forces Mutual
Hi Gerran,
Thank you for taking the time to leave a positive review. We are delighted to hear that the advice you were given was clear and helped you to make an informed choice. We will share your feedback with the wider team,
Clare - Regional Manager
Thanks Karoline
Karoline was very helpful with getting me to understand my insurance. She was insightful and friendly.
20 March 2026
Unprompted review
Reply from Forces Mutual
Hi Blake,
Thank you for taking the time to leave Karoline a positive review. Its great to hear she was helpful. We will ensure your feedbacks shared with Karoline and the wider team,
Clare - Regional Manager
Great service from Sally in particular
Great service from Sally in particular. She was incredibly helpful and professional while guiding me through my insurance options. She made an unfamiliar task feel effortless. Highly recommend her and the team.
26 February 2026
Unprompted review
Reply from Forces Mutual
Hi Hasan,
Thank you for taking the time to leave Sally a positive review. Its great to hear that she helped guide you through your options in a helpful and professional way. We will ensure your feedback is shared with Sally and the wider team,
Clare - Regional Manager
Excellent service
From the very beginning Jennie Lewis guided me through the process of life insurance in a knowledgeable and a professional way. This allowed me to make an informers choice on the policy which met my needs.
I can highly recommend the company and Jennie in particular.
5 March 2026
Unprompted review
Reply from Forces Mutual
Hi Catherine,
Thank you for taking the time to leave a positive review. We are delighted to hear that Jennie helped you make an informed choice on the policy that was right for you. We will ensure your feedback is shared with Jennie and the wider team,
Clare - Regional Manager
Great customer care and very…
Great customer care and very profesional. Highly recommended.
7 March 2026
Reply from Forces Mutual
Hi Ganesh,
Thank you for taking the time to leave a positive review, we will ensure your feedback is shared with the wider team,
Clare - Regional Manager
Forces mutual services meeting
Sally was really helpful in explaining the different services provided and helped decide what was best for my situation.
4 March 2026
Unprompted review
Reply from Forces Mutual
Hi Connor,
Thank you for taking the time to leave a positive review, we are delighted to hear that Sally was helpful and gave you the information you needed to make an informed choice.
We will ensure your feedbacks shared with Sally and the wider team,
Clare - Regional Manager
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