Everything was great. It all arrived in a good timeframe but from putting my order in. I never had any correspondence from foot patrol to even say thanks for your order or your order will be such a da... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order my trainers for the first time with this shop and delivery service was great with no issues. The price was also very competitive compared to other shops.
Company replied
didnt get a confirmation email which worried me, but contacted Footpatrol Customer Care and they confirmed everything was ok. The product arrived in perfect condition and faster than i expected
Company replied
Footpatrol have an amazing selection of footwear, from every day wear to super hype tier zero standards, however I have entered many raffles on Footpatrol and have never been successful. I have bought... See more
Company replied
Company details
Written by the company
From highly coveted releases and rare deadstock pairs to performance gear and unique pieces, we stock the best from top brands like adidas, Nike, ASICS, New Balance, HOKA, Salomon & more. Alongside these, we offer exclusive in-house Footpatrol collaborations with brands, creatives, and friends of the store. Shop every product and stay connected to the sneaker world directly from the palm of your hand.
Contact info
United Kingdom
- 0207 287 8094
- footpatrol.com
3.6
Average
10K reviews
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Great place to place Sneakers Lanuches
28 April 2026
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
Website have loads of options
Website have loads of options. Prices very competitive. Availability sometimes is an issue especially if it’s a popular release. Payment is easy and delivery is efficient
31 March 2026
Reply from Footpatrol
Hi,
Thanks for taking the time to leave us a 4 star review, we appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Footpatrol Customer Care Team
Found the trainers in my size happy…
Found the trainers in my size happy days :)
Swift service thanks footpaths see you next time :)
13 February 2026
Reply from Footpatrol
Hi,
Thank you for giving us a 5 star review.
We hope that each and every experience you have with us is as positive as this one.
Kind regards,
Footpatrol Customer Care Team
Reply from Footpatrol
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
Footpatrol Customer Care Team
Sent me the wrong item 4 times
Sent me the wrong item 4 times. Would’t tell me if or when the right item would be in stock. Terrible customer service
29 January 2026
Reply from Footpatrol
Dear Al,
My name is Georgia from Footpatrol UK Customer Care.
I hope this message finds you well. I apologise, but I wanted to reach out as we have been trying to contact you via email to discuss an important matter regarding your account. It would be greatly appreciated if you could please check your emails, including your spam and junk folders, as we may have sent correspondence that requires your attention.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Georgia,
Footpatrol UK Customer Care.
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
Reply from Footpatrol
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
Footpatrol Customer Care Team
Great experience
Great selection, ordering process was easy and dispatch and delivery was prompt.
20 March 2026
Reply from Footpatrol
Thanks for the 5 stars, we appreciate your comments about your experience.
As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Footpatrol Customer Care Team
Got to love footpatrol
Got to love footpatrol when you cant find your desired trainers in the main stream shops your definitely find them here
17 April 2026
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
Reply from Footpatrol
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Footpatrol Customer Care Team
Amazing service by footpatrol as…
Amazing service by footpatrol as always, my go to before I check for kicks anywhere else.
31 March 2026
Reply from Footpatrol
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
Footpatrol Customer Care Team
They beat the competition on pricing
They beat the competition on pricing. Delivery was rapid and the trainers are quality. Great service.
26 March 2026
Reply from Footpatrol
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
Footpatrol Customer Care Team
Reply from Footpatrol
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
Footpatrol Customer Care Team
Reply from Footpatrol
Hi Prince,
Thank you for taking the time to leave a review.
I apologise for any dissatisfaction you may have experienced with our service. We value your feedback and would like to assist you further. To provide us with more details about your concerns, I kindly request you to contact us via our webform.
You can access the webform by clicking on the following link: https://www.footpatrol.com/pages/contact
Once we receive your submission, we will promptly address your concerns and provide the necessary assistance.
Kind regards,
Farhan,
FOOTPATROL Online Reviews Team.
Too slow...u knowledgeable employees
Too slow...u knowledgeable employees, expensive ship price, miscommunication
4 February 2026
Reply from Footpatrol
Hi Angelo,
Thank you for taking the time to leave a review.
I am sorry to hear that our level of service has not met your expectations on this occasion.
I will pass your feedback to the relevant department for future improvements.
We hope that you continue to shop with us.
Regards,
Faiza,
FOOTPATROL Online Reviews Team.
Absolute joke of a company
Absolute joke of a company. Two separate orders weeks apart and both have been refunded when the shoe says in stock. And funnily enough you go on there website now and it still says the size is there!
23 April 2026
Unprompted review
Reply from Footpatrol
Hi Brannon,
Thank you for getting in touch. Apologies for any inconvenience caused. Please fill out our contact form and a team member will be in touch with you: https://www.footpatrol.com/pages/contact#:~:text=To%20contact%20our%20Customer%20Care,8094%20complete%20the%20form%20below.
Many thanks,
Sidrah,
Footpatrol Team.
My items got shipped back to the sender…
My items got shipped back to the sender at customs. Was never notified about any duties. Now trying to get ahold of someone on my refund and my emails and calls have not been replied to at all. No one has responded in weeks. Been over a month on this order
9 April 2026
Reply from Footpatrol
Hi Adolfo,
I hope you're well and thank you for taking the time to leave us a review.
I am sorry to hear that you have not received your order yet.
I have contacted you directly regarding your order.
If there is anything else we can assist you on please get in touch.
Kind regards,
Maria,
FOOTPATROL Online Review Team.
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
Oh happy days
23 April 2026
Reply from Footpatrol
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Footpatrol Customer Care Team
Foot Patrol is the truth
Foot Patrol is the truth! Service is on point, products are top quality and the assurance to remedy any issues with orders are addressed in a very timely manner. I recommend Foot Patrol to everyone now that I’m a customer. They’ve made me a loyal customer! Keep up the great work!
15 April 2026
Reply from Footpatrol
Hi,
Thank you for giving us a 5 star review.
We hope that each and every experience you have with us is as positive as this one.
Kind regards,
Footpatrol Customer Care Team
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