FootactiveReviews 

4,875
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them sturdy, durable, and effective in providing relief for various foot conditions like plantar fasciitis and collapsed arches. Many people appreciate the comfort and support offered, often noting immediate improvement in pain and overall well-being, with some even using them for years. The service is frequently highlighted as excellent, with prompt delivery, easy ordering processes, and helpful pre-purchase advice. However, some customers also noted issues with sizing, finding products to be a bit large or not fitting comfortably into all types of footwear. A few other people also felt that some products lacked sufficient grip or caused new discomfort, and there were occasional reports of delayed delivery or unreceived orders.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the insoles for providing... See more

Quality

People report positive experiences with quality, highlighting that products like insoles and slippers are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting it as easy and simple, with many... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and super fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Rated 5 out of 5 stars

Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more

Rated 5 out of 5 stars

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

Rated 5 out of 5 stars

Fast delivery. Metatarsalgia Full-Length & 3/4 length have been a godsend. Took the pressure of my sore toe. Green Steps ECO Plantar Fasciitis Insoles to wear in the house for added protection while m... See more


Company details

  1. Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,875)

443 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent slippers at a good price.

My order for slippers was dealt with promptly and I received accurate information about shipping. The delivery was on time and the slippers have been a life saver. The comfort for my foot with plantar fasciitis was immediate. I have been struggling to find slippers with the right amount of support and comfort and these from Foot Active are perfect. I must find out if they do spare insoles🙄

5 May 2026
Rated 5 out of 5 stars

PF insoles for the win!

PF insoles were absolutely life changing.

Stopped playing golf because after a round I’d be in agony, unable to even lift my foot up. Since fitting the insoles a fortnight ago, I have played 3 or 4 times, walked all 18 holes, every round.

5 May 2026
Rated 5 out of 5 stars

I was prescribed orthotics by the…

I was prescribed orthotics by the diabetic foot clinic.
Custom designed for my feet but made by Footactive.
They are great but I wanted more pairs for other shoes so ordered some medical grade insoles and have found that they are just as comfortable. Just ordered a plantar faciatus pair for my son. Excellent quality and comfort.

11 May 2026
Rated 1 out of 5 stars
Footactive logo

Reply from Footactive

Dear Sir,
We are sorry to see your negative review.
We do send everything out for free including all exchanges but unfortunately we just cannot cover the cost both ways. We do make this clear in our delivery information and on our receipts.
Regards
FootActive

Rated 5 out of 5 stars

Foot active insoles

The foot active insoles I purchased are great . I walk a lot and go to the gym These insoles are perfect for my feet. There is no pain in my feet anymore Will buy more insoles

6 May 2026
Rated 4 out of 5 stars

Unfortunately the i have plantar…

Unfortunately the i have plantar facilities, and the arch support was too prominent for my foot, so had to return. The returns process was handle promptly, good service and good quality product, otherwise.

30 April 2026
Rated 5 out of 5 stars

Great product

I’m really happy with the insoles which have helped ease the plantar fasciitis pain. They’re the 3rd pair I’ve bought.

8 May 2026
Rated 5 out of 5 stars

Great service and product

Great service, quick and easy to order. I ordered a firm insole to help with peroneal tendinitis and arch support. It’s really good, took a few days to break in but I feel such a difference and less pain. Recommended to friends and would definitely buy again. Even my dad a retired Podiatrist approved! Thank you.

1 May 2026

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