FootactiveReviews 

4,875
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them sturdy, durable, and effective in providing relief for various foot conditions like plantar fasciitis and collapsed arches. Many people appreciate the comfort and support offered, often noting immediate improvement in pain and overall well-being, with some even using them for years. The service is frequently highlighted as excellent, with prompt delivery, easy ordering processes, and helpful pre-purchase advice. However, some customers also noted issues with sizing, finding products to be a bit large or not fitting comfortably into all types of footwear. A few other people also felt that some products lacked sufficient grip or caused new discomfort, and there were occasional reports of delayed delivery or unreceived orders.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the insoles for providing... See more

Quality

People report positive experiences with quality, highlighting that products like insoles and slippers are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting it as easy and simple, with many... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and super fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Rated 5 out of 5 stars

Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more

Rated 5 out of 5 stars

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

Rated 5 out of 5 stars

Fast delivery. Metatarsalgia Full-Length & 3/4 length have been a godsend. Took the pressure of my sore toe. Green Steps ECO Plantar Fasciitis Insoles to wear in the house for added protection while m... See more


Company details

  1. Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(4,875)

443 reviews in the last 12 months

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Rated 5 out of 5 stars

I noticed I wasn’t limping after the…

I noticed I wasn’t limping after the 1st day of wearing the insoles after not walking normally for 6 months.
It’s been a week and going to order more to place in all my shoes I didn’t realise I had a problem I tried everything else. I’m so relieved I’m not in pain just need to heal the months of pain due to compensating postures. I wake up and not in pain and my swelling around my ankles is at last diminishing. More work to be done but at least I can now progress it wasn’t possible while I was in pain and hardly able to walk confidently.
Thank you

26 May 2026
Rated 5 out of 5 stars

This is my 2nd pair of foot active full…

This is my 2nd pair of foot active full length insoles and this pair are every bit as good as the last pair- ( which I bought over 4 years ago and worn in shoes/ wellingtons every day)
They have almost cured my Morton’s Neuroma and I couldn’t recommend them highly enough. They arrive rapidly in the post and you can have them packaged or not for environmental purposes. Great product and service from Footactive

18 May 2026
Rated 4 out of 5 stars

Slippers with arch support

Love the arch support, super comfy. Only one thing I'm not too keen on is the elasticated heel, it's slips down even with the stick on inserts, so I have decided to wear them as a mule.

15 May 2026
Rated 2 out of 5 stars

Support not great, and need to cut to size.

Suppport not great. Rather soft. Also, need to cut to size. Cut guidelines are incomplete so you have to guess where to finish cutting.

20 May 2026
Footactive logo

Reply from Footactive

Dear Sir,
We are sorry to see your negative review.
We can see you purchased the FootActive Comfort which is a medium density insole. We do have higher density insoles which provide more support.
We do try to make it clear the insoles can be trimmed and provide instructions on how to do so. These are available on our website and sent with the products.
Perhaps you could contact us directly so we can help resolve the matter.
Regards
FootActive

Rated 1 out of 5 stars

Don't buy this product

Most uncomfortable thing i have ever had in my shoe,nearly crippled me
Complete waste of money

5 May 2026
Footactive logo

Reply from Footactive

Dear Mr Goodman,
We are sorry to see your negative review.
We do have a wide range of insoles in varying densities and for different purposes. It is possible the product you purchased wasn't suited to your feet or the sizing wasn't correct.
Perhaps you could contact us directly so we can help resolve the matter.
Regards
FootActive

Rated 5 out of 5 stars

Good Quality Products

Speedy service, good quality products arrived timeously.
Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size.
Trainers - comfortable - needs better grip on the soles though as they keep slipping off the pedal when I'm driving so have stopped wearing during driving.
In-soles - comfortable - I was in a quandary about the size to order, I went for the medium but think I'll reorder the small as they are a bit big.
All items were good quality.

11 May 2026
Rated 5 out of 5 stars

Orthopaedic insoles

Trusted company first and foremost! Product is exactly what it describes giving you the quality you paid for. I bought both the casual and sports insole. They are a game changer immediately improving my gait and supporting my ankle. Country rambles across fields no longer leave me in agony and fear every time I encounter terrain that isn’t flat causing my ankle to roll inwards with shooting pain. I will most definitely be purchasing these again when I’ve worn my current ones out. Can’t recommend highly enough! They’ve really improved my walks😀

18 May 2026
Rated 5 out of 5 stars

Environmentally friendly with packaging.

Apart from the delivery being on time, efficient emails to let me know when it was coming, the thing I particularly liked about this company which I hadn't had before was their consideration with packaging. Environmentally friendly, you could choose whether you wanted it wrapped in plastic or perfectly wrapped in cardboard which I chose - this needs to be rolled out to other companies who seem to use far too much unnecessary and unenviromental friendly packaging. Big thumbs up to this company!

14 May 2026

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