Fonus Reviews 9,411

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Elin in Sollentuna is super responsive and considerate. She is an angel helping us with everything. Anna in the furenal is also very helpful. I want to especially thank to the everyone I met in this v... See more

Company replied

Rated 5 out of 5 stars

When you need to turn over the saddest page in your life, it's important to do everything consciencely. I've ordered here a tombstone and everything was fine... I faced zero troubles and should me... See more

Company replied

Rated 5 out of 5 stars

The FONUS people have done this so often that they know what to do and when to do it. That's extremely useful, considering the state the grieving family is in at the time. It couldn't have been any... See more

Company replied

Rated 5 out of 5 stars

We would like to express our sincere gratitude for the services that Fonus Göteborg Heden provided us as a family. From the initial arrangements to the funeral service itself, things were handl... See more

Company replied

Company details

  1. Funeral Home

Written by the company

Fonus har sedan 1945 hjälpt våra kunder genom hela processen att planera och genomföra en vacker begravning. Idag är vi landets mest anlitade begravningsbyrå. Det har gett oss lång och stor erfarenhet av att utforma alla typer av begravningar – borgerliga, kyrkliga eller efter någon annan trosuppfattning. Vi är den enda begravningsbyrån som är rikstäckande med kontor från norr till söder. Det gör att du kan planera begravningen på en ort och att den genomförs på en annan. Tillsammans kan vi på Fonus då skapa trygghet eftersom vi finns med lokalt på båda orterna. Vi erbjuder möten fysiskt på plats, via video eller via telefon. Ibland kan det vara svårt för alla i familjen att närvara när en begravning ska planeras. Då kan vi erbjuda ett kundmöte på vår begravningsbyrå för de som kan, och övriga familjemedlemmar är med via video. Det gör att alla kan inkluderas i valen även om man fysiskt inte kan vara med på plats. Tillsammans skapar vi en bild av vem den avlidna var och med stor kunskap och erfarenhet skräddarsyr vi begravningen.


Contact info

  • Ringvägen 100, 118 27, Stockholm, Sweden

  • fonus.se

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 4 out of 5 stars

Tack!

...........

28 January 2026
Fonus logo

Reply from Fonus

Hej Michael, stort tack för ditt omdöme! Vi är tacksamma för förtroendet och glada att vi kunde hjälpa till. Vänliga hälsningar, Maria på Fonus

Rated 5 out of 5 stars

Meeting angel in a heartbreaking journey

Elin in Sollentuna is super responsive and considerate. She is an angel helping us with everything. Anna in the furenal is also very helpful. I want to especially thank to the everyone I met in this very sad and heartbroken journey. Eveyone shows empty, respect and care to us. Thank you again!

1 October 2025
Fonus logo

Reply from Fonus

Dear Ling-yi! Thank you for your kind words. It means a lot to us that you shared your experience. Best regards Terese at Fonus.

Rated 5 out of 5 stars

Thoughtfully streamlined treatment

The FONUS people have done this so often that they know what to do and when to do it. That's extremely useful, considering the state the grieving family is in at the time. It couldn't have been any easier. What a relief!

27 August 2025
Fonus logo

Reply from Fonus

Dear Nancy! Thank you for your kind words. It means a lot to us that you shared your experience. Best regards David at Fonus

Rated 4 out of 5 stars

You are obviously prepared by experience

You ease the difficult essentials necessary to respond to major reqirement

23 June 2025
Fonus logo

Reply from Fonus

Hi John, thank you for your nice review! We are grateful for your trust and happy that we could help. Kind regards, Sandra at Fonus

Rated 5 out of 5 stars

Thank you for your services

We would like to express our sincere gratitude for the services that Fonus Göteborg Heden provided us as a family.

From the initial arrangements to the funeral service itself, things were handled with sensitivity and compassion. The kindness, care and structure made the process significantly easier to navigate.

A special thanks to Susanne for her continued support with the arrangements, paperwork and essentials. Another special thanks to Liselott for the beautiful personalised funeral service held in English. The empathy displayed on the day was deeply appreciated and was a source of comfort to us as a family during a time of immense grief.

Thank you all for your support and your role in honouring the memory of our loved one with such dignity and respect.

28 February 2025
Fonus logo

Reply from Fonus

Dear Dee! Thank you for your kind words. It means a lot to us that you shared your experience. Best regards Elvira at Fonus

Rated 5 out of 5 stars

Complete service

Professional, efficient and emphatic.

30 March 2025
Fonus logo

Reply from Fonus

Dear Adrian! Thank you for your kind words. It means a lot to us that you shared your experience. Best regards Elvira at Fonus

Rated 5 out of 5 stars

Totalupplevelsen i relationen var …

Totalupplevelsen i relationen var mycket positiv. All kontakt flöt naturligt och med känsla.

9 March 2025
Fonus logo

Reply from Fonus

Hej Magnus, och stort tack för ditt omdöme! Så fint att höra att du är nöjd med oss.
Vänliga hälsningar, Elvira på Fonus

Rated 5 out of 5 stars

When you need to turn over the saddest…

When you need to turn over the saddest page in your life, it's important to do everything consciencely.

I've ordered here a tombstone and everything was fine... I faced zero troubles and should mention that experts from this company consciencely approach the process of interacting with the customer and they always feel sorry for that loss.
So, I would say that they are really professionals.

28 January 2025
Unprompted review
Fonus logo

Reply from Fonus

Dear Josh! Thank you for your kind words. It means a lot to us that you shared your experience. Best regards Terese at Fonus.

Rated 2 out of 5 stars

Så här tycker jag

Jag har besvarat mitt omdöme ovan.
As soon as the fee was paid, and it had to be paid in full up front. There was " radio silence" from Fonus. I still don't know where my mother is? Has she ben taken to the crematorium? Where are her ashes? Who has them? What happens next?

9 December 2024
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Reply from Fonus

Hej Peter.

Stort tack för att du tar dig tid att lämna ett omdöme, men verkligen tråkigt att du inte är nöjd med oss. Vi skulle gärna vilja komma i kontakt med dig för att se över vad som har hänt. Tyvärr ser vi inte dina kontaktuppgifter här, så har du möjlighet skulle vi uppskatta om du hör av dig till oss. Du kan nå oss genom att mejla till info@fonus.se.

Vi ser fram emot att höra från dig.
Vänliga hälsningar, Joacim på Fonus

Rated 5 out of 5 stars

I am incredibly thankful to Fonus for…

I am incredibly thankful to Fonus for organizing my husband's funeral with such care and professionalism. A special mention goes to Emmelia, a truly kind and loving person, who supported me every step of the way. She was with me until the very last moment, offering unwavering guidance and compassion. Fonus as a company provided exceptional service, ensuring everything was handled with respect and attention to detail. Their trustworthiness and dedication made a difficult time easier to bear. I highly recommend Fonus for anyone seeking a company that offers not only great service but genuine care.

4 December 2024
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Reply from Fonus

Dear Lakmali ! Thank you for your kind words. It means a lot to us that you shared your experience. Best regards Maria at Fonus

Rated 2 out of 5 stars

Saknade initiativ

Saknade initiativ, information och flexibilitet.

14 April 2024
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Reply from Fonus

Hej Lena,
Vi skulle gärna vilja få kontakt med dig.
Har du möjlighet att maila till info@fonus.se
Där kan du skriva vilket ärende det gäller etc så kontaktar vi dig.
Vänligen
Petter på Fonus

Rated 5 out of 5 stars

Ann-Louise

Ann-Louise

31 March 2024
Fonus logo

Reply from Fonus

Hej Ann-Louise, tack för det fina omdömet som betyder mycket för oss. Vänligen Berith på Fonus

Rated 5 out of 5 stars

Everything went as expected

Everything went as expected. They are extremely professional.

18 February 2024
Fonus logo

Reply from Fonus

Hello Luiz, thank you for your kind words! I means a lot to us. Kind regards, Mio at Fonus

Rated 5 out of 5 stars

Bra service.

4 February 2024
Fonus logo

Reply from Fonus

Hej Raija, tack snälla för dina värmande ord. Så fint att höra att du är nöjd med oss. Vänliga hälsningar, Monica på Fonus

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