The Folio SocietyReviews 

32,624
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,672 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the books, often describing them as works of art with beautiful bindings, illustrations, and high-quality paper that make them a pleasure to hold and read. Many people appreciate the careful packaging, ensuring that their orders arrive in pristine condition, even when the outer box is damaged. Reviewers frequently highlight the prompt and efficient delivery service, with many receiving their books quickly, sometimes even from across the world. However, some customers experienced issues with delivery times, particularly when paying for expedited shipping, finding that the service did not meet their expectations or deadlines. A few other people also felt that the quality of some editions did not match the images on the website or were disappointed by the method of signing for advertised signed copies.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful design,... See more

Quality

Reviewers consistently express high satisfaction with the quality of the products, describing them as... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the careful packaging and... See more

Order

Customers consistently note positive experiences with order, praising the easy purchase process, prompt... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising its promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have purchased numerous Folio Society books over the years and I love the library in my home. The books look wonderful on the shelves and add real character and warmth to the room. The books a... See more

Rated 5 out of 5 stars

I've been an enthusiastic eager member for over twenty five years 🇬🇧👑 culture suppresses most others combined when it comes to the arts - but literature? A book culture ? They're the center of the... See more

Rated 5 out of 5 stars

I have over 500 Folio society books, proudly displayed in my home (maybe another 50 in my other home). They are beautiful and represent a lifetime of reading. The society has been a part of my life si... See more

Rated 5 out of 5 stars

One of the best books in the world, of course, loved by young and old. Beautifully bound and illustrated and from experience I know there will be no typos. Immediate attention to delivery, by FedEx an... See more



Company details

  1. Book Publisher
  2. Book Store

About The Folio Society

Written by the company

The Folio Society publishes beautifully crafted collector’s editions of the world’s greatest books, each with newly commissioned illustrations or specially researched photographs throughout. For over 75 years, we have celebrated the unique joy derived from owning, holding and reading a beautiful printed edition of your particular favourite.

Our books can only be purchased new through our website, ordered by post or over the telephone. We deliver to book lovers worldwide.

Beautiful books

We publish exquisitely produced new editions of already published works, with some exclusive anthologies and short story collections. The books we select for publication are timeless – we know they will be enjoyed and appreciated now and in the future. Because each book is considered as an individual object of value in its own right, there is a variety to our design and style – the only uniformity is in the quality of every single edition.

Folio books make wonderful gifts for readers of all ages. Our editions range from the classic fiction to fantasy; science fiction to ancient and modern history; gothic tales to science – there is something for everyone. Please visit our website to see our current collection.

Customer service

Our UK-based customer service team are available to help with your order and delivery queries.

See our international numbers.

Lines are open:
8am to 10pm (UK time) Monday to Friday
9am to 5pm (UK time) Saturday to Sunday

We can offer an exchange or refund (excluding postage) if your book is returned to us within four weeks of purchase.

If for any reason a book does not meet your expectations, you may return it to us within four weeks and we will arrange for an exchange or refund (excluding postage).


Contact info

4.8

Excellent

TrustScore 5 out of 5

33K reviews

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4.8

All reviews

(32,624)

1,654 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stunning book

Stunning book. Absolutely beautiful design, wonderful feel, so happy I own it. Delivery was speedy and book arrived in perfect condition, no notes.

17 June 2026
Rated 5 out of 5 stars

TFS is THE BEST

TFS is, in my opinion, one of the most reputable and impressive companies I have ever had the pleasure of buying from.

Firstly, their selection of books is second to none; the quality of their products is truly stunning, and they make any home library that bit more special.

Secondly, because they truly know what customer service means. I ordered a copy of Mansfield Park for my partner for Christmas as it is her favourite book, and when the first copy arrived it was damaged. I reached out to FS, and they immediately sent another; as you can imagine, at a busy period for shipping, it took a while to reach me. With only two days left until Christmas, it arrived...damaged again.

When I let them know, they had an express delivery shipped out by an alternate courier at their expense to ensure it was with me the next morning.

Never have I been more impressed or felt more valued as a customer than I did during this experience.

I would highly recommend this fantastic company.

12 December 2025
Rated 5 out of 5 stars

Trainspotting

I bought my daughter Trainspotting for her 17th birthday. She was elated; she is an aspiring graphic designer, this book is a great point of inspiration for her.

16 June 2026
Rated 5 out of 5 stars

Folio Society provides world-class…

Folio Society provides world-class customer service in friendliness and actually doing what they say they're going to do.

Due to international shipping and customs issues, I've had to contact Folio Society a few times to get the matter sorted. They were extremely friendly, understanding, and actually began working on the issue with speed and transparency. No run around. No sycophancy. Just naked empathy and urgency to rectify the situation. Then, they actually did the job. 5/5 stars.

15 June 2026
Rated 5 out of 5 stars

I've been buying Folio editions for…

I've been buying Folio editions for several years. The service has been consistently prompt. The books are carefully packed to arrive in good condition. The occasional time I have had a problem, Folio has been very easy to deal with and resolve the issue. The books feature very high quality printings and bindings and are beautiful books.

9 June 2026
Rated 5 out of 5 stars

Great Gift

I have purchased several books from Folio as gifts. I have to say that their quality is unmatched, and it is a great pleasure to gift their books. Would continue to support them in the future!

15 June 2026
Rated 5 out of 5 stars

Product is as described

Product is as described. Came beautifully packed. Packaging is high standard. Communications, prompt. I'm very happy with the quality of the product and service.

11 June 2026

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