Flysmarter Reviews 

Great helpful customer service, and responsive. Helped me with payment, and instantly assisted with an other aspect. Have not yet flown, that is still some months away. Many thanks.

When we got the confirmation we noticed a wrong date on our tickets so wishing 10 hours of booking we called the to change this, which they required 400€ pr person for the change! the ticket price was only 100€ different, and the flight company we booked with would only require 20€ in administration fee. Also the staff was really arrogant, and they kept bumping the price up for the tickets, even though I could track on the flight companys website that the ticket price haven't changed.
NEVER book with a third party, always book direct with the flight company

Attention - insurance is a scam - once I got sick the insurance was not covering anything - CHF 80.00 payed for insurance

No words, untrustworthy, don't get what you pay for. Just not worth it, avoid.

Bad customer service. No flexibility at all!

Predatory company with a customer-last mindset, basically a scam. Paid for Gold customer service but support phone number was an automated voice recording directing to web service. They refused a legit request to refund or even reschedule tickets. Now that I see all these reviews I’m even more disgusted, wish I had seen them before booking. Will never use this company again obviously, strong recommendation to avoid.

Bought to tickets and everything looked fine and paid for ekstra luggage, no problem there but when I went to the airport they said I had to pay 55 euro for luggage I said I already paid it when I bought the tickets and showed the confirmation mail I got from fly smarter then they showed me that fly smarter didn't pay them for the ekstra luggage... that's one way og stealing people's money, never again I will buy tickets with you again

Flysmarter answered first time I called and the person I spoke with was really helpfull and after less than an hour I got a new alternative ticket.
I am happy not calling a telephone number no one respond or just getting send to a new number of a call center in Pakistan.
It was a good experience and ind a way the good old fashioned kind of personal service.

Fast reply when mail was send.
Proactive and fast service

I made a reservation for 2 tickets for the summer holiday. I forgot to put a check mark for insurance regarding cancelation. I wrote to the support mail, and they responded that they could help me cancel the tickets and still get the refund for at small fee.
From the moment i sent the first mail, until i recieved the final confirmation of cancelation, it was a total of 38 minutes. Very happy with the support they offered.

It was an amazing and quick support and respond, I highly recommend them for purchasing fly tickets

Excellent service in phones and by mail. I'm very happy for the service and help I recieved.

Quick to answer on the suppor, even though there is a strike going on they had max 10 minutes of response time 💪🏼

Very good service. My booking had a mistake in the departure date, and it was fixed within 15 minutes with the help from the online support.

A good price, and I haven't had any bad experiences; for extra suitcases and reservation, customer service is easily accessible.
(Note: Extra suitcases are a bit more expensive than on the airline's own website.)

Stay away. Booked simple intra-EU flights through Flysmarter. They didn't send me the e-tickets even after payment until I sent an email requesting them - even then they first claimed that they had already been sent. Flights were then delayed in both directions, which isn't Flysmarter's fault, but they repeatedly refused to handle any compensation even though the airlines said that they as the travel agency are the ones responsible for payment to customer when the flights are booked through them. They refused to help at all and repeatedly told me to contact the airlines when it was clearly their responsibility. Would never book again, saving 20€ or 50€ or 100€ is not worth dealing with what is essentially a scam if anything goes wrong. Most likely they will eventually go under and start again under a new name so always do your homework.

Terrible company. I accidentally ordered 2 tickets incorrectly from this company. To rectify this, I had to pay €110. They call it administrative fees. I will never book tickets through this company again.

my cancellation was within 24 hours. I have stated why I made wrong. it was a death in my family and I was confused for a moment. but it does not matter. I will never order a ticket through you.

Very prompt, cordial, and satisfying service. I was glad to see all necessary replies, helps, and complete service even after office hours! Good wishes, and hope to get back in the near future.
I already referred to one of my friends.

Hey, I’m warning you‼️ never book a fly from this travel agency.
Little bit about my situations. We have booked our flights from Helsinki to Bangkok and from Bangkok to Bali and from Bali back to Helsinki.
Fly cost (2500€)
The problems is travel agency changes flights without permission.
in addition to this, I recently got sick, which needs to be investigated further, I sent them a doctor's certificate, but they still refuse to return the money.

Dont use their service to buy tickets , and their costumer service is also rude .