The FlyHugz travel pillow is sturdy, packs down well, easy to use and will be great for getting more sleep on a long flight. However it seems that I wont be able to wear noise-cancelling headphones at... See more
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Review summary
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Reviews shaping this summary
The pillow is exceptional, BUT the customer service is greatly lacking. I have contacted them 3x about how to return a 2nd pillow that I did NOT order, but I've heard NOTHING from them. It's in its or... See more
Company replied
Hi, I’m giving a 2 star for this review because I am missing an order. It’s supposed to be buy one get one for $49 and I only received one. I have emailed and left messages on your voicemail and until... See more
Company replied
I tried my pillow on an almost 9 hour flight to Switzerland, and I didn't sleep a wink! The pillow is too thick, and where the Velcro closure hits, it bothers my neck. It's also very bulky in its carr... See more
Company replied
Company details
Written by the company
Experience instant relief from neck pain and travel discomfort with FlyHugz™. Our Website: www.flyhugz.com For Our Support Page: https://flyhugz.com/pages/contact-us Email For Support: Support@FlyHugz.com How to Use: https://flyhugz.com/pages/how-to-use-instructions-flyhugz-pillow
Contact info
2548, 447 Broadway,, 10013, New York, United States
- +1 (938) 902-3331
- Support@FlyHugz.com
- flyhugz.com
2.9
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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If I could give a zero I would
Editing to respond to FlyHugz- I have checked every inbox/junk folder and there is no reply. Interesting as you have my email from the order and from my queries regarding the missing pillow. I believe it’s quite easy to get in touch with me and that the issue is you have not.
If I could give a zero I would. I purchased the pillows under a BOGO sale and only recieved one pillow. Have tried to contact customer service multiple times via phone and email and have yet to receive a response over a week later. Have been ghosted. Do not trust this company!
7 June 2026
Unprompted review
Reply from FlyHugz™
Hello Jeny,
Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding the missing pillow and the impression that your inquiries were not being addressed.
After reviewing your case, we can confirm that our support team did respond to your inquiry regarding the missing item. In order to investigate and escalate the matter with our warehouse team, we requested photos of the package and its contents. However, we have not yet received the requested information.
We remain ready to assist and resolve this issue as quickly as possible. Please reply to our email with the requested photos so we can continue our review and determine the appropriate next steps.
We understand how disappointing it is not to receive everything expected, and we appreciate the opportunity to work toward a resolution.
Kind regards,
FlyHugz Support Team
FlyHugz
I dont know why these would have…
I dont know why these would have negative reviews! I bought 2 for my husband and I and we both love them. They are comfortable and work great. Highly recommend! They shipped super fast too.
11 June 2026
Unprompted review
Reply from FlyHugz™
Hello Deanna,
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that both you and your husband love your FlyHugz pillows and that they've been comfortable and effective for your travels.
It's also great to know that your order arrived quickly and that your overall experience was a positive one. Your recommendation means a lot to us and helps other travelers feel confident in their purchase. ✈️
Thank you for choosing FlyHugz. We truly appreciate your support and wish you and your husband many comfortable journeys ahead!
Kind regards,
FlyHugz Support Team
The website was easy and I think…
The website was easy and I think supporting small businesses is a great way to help them grow. I personally have not used the product since my trip is not until late August. I bought them early as I know from experience it takes a while to receive some orders.
10 June 2026
Unprompted review
Reply from FlyHugz™
Hello Leah,
Thank you for your kind feedback! 😊 We’re delighted to hear that you found the website easy to use and that you chose to support a small business. Your support truly means a lot to us.
We also appreciate you planning ahead for your trip in August. We hope your FlyHugz products exceed your expectations when it's finally time to travel and help make your journey more comfortable and restful. ✈️
Thank you again for choosing FlyHugz. We wish you a fantastic trip later this summer and look forward to hearing how your FlyHugz performs on your travels!
Kind regards,
FlyHugz Support Team
I have not received my order and your…
I have not received my order and your Support team will not respond to my emails.
12 June 2026
Unprompted review
Reply from FlyHugz™
Hello Barbara,
Thank you for bringing this to our attention. We’re sorry to hear that you have not received your order and feel that your emails have gone unanswered.
After reviewing your case, we can confirm that our support team did respond and advised that we have requested a Proof of Delivery (POD) from the courier to investigate the shipment status. We also asked for your acknowledgment so we could continue assisting you, but we have not yet received a response.
At this time, we are still awaiting the courier's response regarding the Proof of Delivery request. As soon as we receive an update, we will be able to review the findings and determine the appropriate next steps.
Please check your inbox and spam/junk folder for our previous email and reply when convenient so we can continue assisting you. We appreciate your patience while we work with the courier to investigate this matter.
Kind regards,
FlyHugz Support Team
FlyHugz
I ordered 2 of these
I ordered 2 of these travel pillows and travelled with it to conclude it’s not that comfortable. The attachment part with Velcro has a scraping feeling around the throat area. Both my hubby and me will not be using these for any future travels. I had full confidence in your product and really thought it would have helped during our long Europe trip but sadly I can’t say that’s true.
20 May 2026
Unprompted review
Reply from FlyHugz™
Hello Silvana,
Thank you for sharing your honest feedback. We’re sorry to hear that the pillows did not provide the comfort you and your husband were hoping for during your Europe trip. We understand how disappointing that must be, especially when you had high expectations for your travels.
Comfort can be very personal, and while many travelers find FlyHugz helpful for long journeys, we understand that it may not be the right fit for everyone. We also appreciate your comments regarding the Velcro closure area and will share your feedback with our product team for review.
After checking our records, we were unable to locate any correspondence regarding your concerns. Had we heard from you, we would have been happy to discuss the available options and assist you with our return process.
If you would still like assistance, please contact us at support@flyhugz.com with your order details and mention this review. Our team will be happy to review your case and discuss the available options with you.
Thank you for giving FlyHugz a try.
Kind regards,
FlyHugz Support Team
I would give a zero if I could
I would give a zero if I could. I have pictures and communications where this company is just awful. My product came with a hole in it. I requested to return it. I paid for the return of their poor product and then the address they gave me fed ex would not deliver to because they said there was nothing there. I looked it up and there is no flyhugz there either. They stopped responding to facebook messenger as they obviously do not want to give me my money back. Terrible terrible company. Awful product itself as well, cheaply made. Order#451804
5 June 2026
Unprompted review
Reply from FlyHugz™
Hello Erin,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding the product condition and return process.
After reviewing our records, we can confirm that our support team responded to your inquiry twice on the same day we received your concern. However, we have not yet received a reply to our emails, which has prevented us from further reviewing and addressing the matter.
We would very much like the opportunity to investigate your concerns regarding the return shipment and the return address provided. Please reply to our previous emails or contact us at support@flyhugz.com with any documentation or tracking details related to the attempted return so that we can review the situation thoroughly.
We remain committed to working with you toward a resolution and appreciate the opportunity to look into this further.
Kind regards,
FlyHugz Support Team
FlyHugz
I used this on a 4 1/2 hour flight and…
I used this on a 4 1/2 hour flight and it was amazing. I was so happy with it that I ordered 2 more for my daughter and granddaughter.
9 May 2026
Unprompted review
Reply from FlyHugz™
Hello Fran,
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that your FlyHugz was such a success on your 4½-hour flight and helped make your journey more comfortable.
The biggest compliment we can receive is when a happy customer comes back to purchase more, so we're especially grateful that you ordered two additional pillows for your daughter and granddaughter. We hope they enjoy the same comfort and support on their travels! ✈️💙
Thank you for choosing FlyHugz and for sharing your experience with us.
Kind regards,
FlyHugz Support Team
Terrible Customer Service
I wrote to the company because they processed 2 orders which I did not authorize. I only requested 1 pillow. There was no response, after multiple emails and several unanswered phone calls . I was charge for product I did not wish to have. Do not deal with this company, they have the worst customer service I have encountered in a long time.
12 May 2026
Unprompted review
Reply from FlyHugz™
Hello Yvonne,
Thank you for sharing your feedback. We’re sorry to hear that you were unhappy with your experience and understand your concerns regarding the additional items on your order.
After reviewing your case, we can confirm that a resolution was reached in which a 20% partial refund was issued to your original payment method for the additional items, and the items were kept rather than returned.
We regret that the experience did not meet your expectations and appreciate you bringing your concerns to our attention. Customer satisfaction is important to us, and we always strive to work with our customers to find a fair resolution whenever issues arise.
Thank you for giving us the opportunity to assist with your order.
Kind regards,
FlyHugz Support Team
FlyHugz
I never received my item that states it…
I never received my item that states it was shipped and delivered June 5. I can not get through to anyone at customer service, the email given is not a valid email. I am afraid I have been scammed or site is not valid.
Update 6-12-26. I have emailed them three times with all the information and have left many messages with no response.
Update 6-13-26
I found through the Post Office my item was not delivered to the right address. My tracking number is attached to a completely different address than mine. I believe I have been scammed. I can not get through to anyone to discuss reimbursement. I have never been so frustrated in my life.
3 June 2026
Unprompted review
Reply from FlyHugz™
Hello Jackie,
Thank you for bringing this to our attention. We’re very sorry to hear that you have not received your order despite the tracking showing it as delivered. We completely understand how concerning and frustrating that must be.
After reviewing our records, we were unable to locate any correspondence regarding this issue. We would have appreciated the opportunity to investigate the matter sooner.
Please note that our support email is support@flyhugz.com. If you received an error when attempting to contact us, it’s possible that the email address may have been entered incorrectly or that there was an issue with the email service used.
Please reach out to us at support@flyhugz.com with your order number and mention this review so we can investigate the delivery status, review the carrier's proof of delivery, and assist you with the appropriate next steps.
We take reports of missing deliveries seriously and would welcome the opportunity to resolve this matter for you.
Kind regards,
FlyHugz Support Team
FlyHugz
Ordered 4 pillows with eye masks
Ordered 4 pillows with eye masks. They are very comfortable. Haven’t used on a long flight but will later this year. Did take some to receive but gave myself plenty of time before trip.
10 June 2026
Unprompted review
Reply from FlyHugz™
Hello Michelle,
Thank you for your feedback! 😊 We're delighted to hear that you found your FlyHugz pillows and eye masks comfortable.
We're glad you planned ahead and received your order in time for your upcoming travels. While we understand the delivery took a little longer than expected, we appreciate your patience and are happy to hear it didn't impact your travel plans. ✈️
We hope your FlyHugz products help make your long flight later this year even more comfortable and restful. We'd love to hear how they perform once you've had the chance to use them during your trip!
Thank you for choosing FlyHugz.
Kind regards,
FlyHugz Support Team
Very comfortable. My neck bothers me so I am wearing it when I watch TV.
Very comfortable. I wear it when I watch TV and I will use it during my flights.
10 June 2026
Unprompted review
Reply from FlyHugz™
Hello William,
Thank you for your wonderful feedback! 😊 We're delighted to hear that you find your FlyHugz so comfortable and that you're already enjoying it while relaxing and watching TV.
We hope it provides the same great comfort and support during your upcoming flights, helping you rest more comfortably throughout your journey. ✈️
Thank you for choosing FlyHugz. We truly appreciate your support and wish you many comfortable travels ahead!
Kind regards,
FlyHugz Support Team
Great pillows and service
Great! I can't believe it. I ordered two pillows on may31 and they arrived tonight June 9th here in Vancouver Canada.The updates from ordering to shipping to delivery were really good.
The neck pillows are great, well made and feel so comfortable.
9 June 2026
Unprompted review
Reply from FlyHugz™
Hello Karen,
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that your order arrived so quickly and that you were kept informed every step of the way, from ordering to delivery.
It’s fantastic to know that your FlyHugz pillows arrived in Vancouver in such a short time and that you’re happy with the quality, comfort, and craftsmanship. That’s exactly the experience we strive to provide for our customers. ✈️
Thank you for choosing FlyHugz. We truly appreciate your support and wish you many comfortable and restful travels ahead!
Kind regards,
FlyHugz Support Team
GREAT DESIGN!
This is an extremely well-made neck pillow, and the design is excellent
with a Velcro closure (that's plenty long enough), you can adjust exactly where you want to have it and it doesn’t move- I’ve been wearing it on top of my pillow in bed at night to give me the kind of feel that I really like and I can’t wait to use it when I’m in the air!
In the interest of being totally honest, I would say that the carry bag is an excellent thought but it’s too small. It’s really really difficult to get the pillow rolled up small enough so that you can get it in the carry bag. I probably won’t use the carry bag as a result.
4 June 2026
Unprompted review
Reply from FlyHugz™
Hello Pam,
Thank you so much for your detailed and thoughtful feedback! 😊 We're delighted to hear that you're enjoying the quality, support, and adjustability of your FlyHugz pillow. It's wonderful to know that you're already finding it comfortable enough to use at home and are looking forward to taking it on your next flight. ✈️
We also appreciate your honest comments regarding the carry bag. Feedback like this is incredibly valuable, and we'll be sure to share it with our product team for future consideration. We understand that rolling the pillow back into the bag can take a bit of practice, and we appreciate your perspective on making the storage experience even more convenient.
Thank you again for taking the time to share both the positives and the areas where we can improve.
Thank you for choosing FlyHugz. We wish you many comfortable and restful journeys ahead!
Kind regards,
FlyHugz Support Team
Neck pain
I have neck pain still from a car accident. This pillow holds my neck good, except I do have to turn it with the thick part to the back for more support, Disappointed that the back does not have the same support as the sides. I use it at night when I watch TV it helps support my neck. I have not used for travel yet. The smell of the pillow is real bad so I don’t know I would take on a plane such an enclosed space.
4 June 2026
Unprompted review
Reply from FlyHugz™
Hello Nonna,
Thank you for taking the time to share your experience. We’re glad to hear that your FlyHugz has been helping support your neck, especially while relaxing and watching TV. 😊
We also appreciate your honest feedback regarding the support position and the odor. Some customers find that adjusting the orientation of the pillow helps them achieve the level of support that is most comfortable for their individual needs, so we’re glad you were able to find a position that works better for you.
Regarding the smell, as with many foam-based travel products, there can occasionally be a mild odor when first removed from the packaging. This typically dissipates after allowing the pillow to air out in a well-ventilated area for a short period of time.
Your feedback is valuable to us and will be shared with our product team as we continue to improve our products.
Thank you for choosing FlyHugz, and we hope it continues to provide comfort and support for you.
Kind regards,
FlyHugz Support Team
No one ever gets back to you
No one ever gets back to you. You call and call and email and no one gets back. I had order bogo and only received one. HELP
Still have not received the 2nd one.
4 June 2026
Unprompted review
Reply from FlyHugz™
Hello Diane,
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how concerning it is to receive only one pillow from a Buy One Get One offer.
We would like to clarify that our support team has responded to your inquiry regarding the missing item, and we have resent our latest response again today to ensure it reaches you.
At this time, we are awaiting the requested photos of the package and contents so that we can complete our review and determine the appropriate next steps regarding the missing pillow. Once we receive the requested information, we’ll be able to assist you further as quickly as possible.
Please check your inbox (and spam/junk folder if necessary) and reply to our latest email with the requested photos.
We appreciate your patience and look forward to resolving this matter for you at FlyHugz.
Kind regards,
FlyHugz Support Team
Pleased with the quality of your…
Pleased with the quality of your products, the rapid delivery of my order.
4 June 2026
Unprompted review
Reply from FlyHugz™
Hello Frank,
Thank you so much for your kind feedback! 😊 We're delighted to hear that you are pleased with the quality of our products and the speedy delivery of your order.
Providing quality products and a smooth customer experience is always our goal, so it's wonderful to know we met your expectations. ✈️
Thank you for choosing FlyHugz. We truly appreciate your support and wish you many comfortable travels ahead!
Kind regards,
FlyHugz Support Team
I’m not sure as I haven’t received my…
I’m not sure as I haven’t received my order yet. My order was done on 12th May and have not had any updates on when the order will be delivered. Please advise.
Yvonne Yates
4 June 2026
Unprompted review
Reply from FlyHugz™
Hello Yvonne,
Thank you for bringing this to our attention. We’re sorry to hear that you have not yet received your order or any delivery updates, and we understand your concern.
After reviewing our records, we were unable to locate any correspondence regarding this order. We would be happy to investigate the status of your shipment and provide an update.
Please contact us directly at support@flyhugz.com with your order number and mention this review so our team can locate your order and assist you as quickly as possible.
We appreciate your patience and look forward to helping resolve this for you at FlyHugz.
Kind regards,
FlyHugz Support Team
Overseas trip may 10-26th
On three different flights, going and returning,, I slept really good. Fabric was soft. The support was exceptional, I even bought an extra one for a friend that travels every week..
I ordered it and it came within the amount of time I needed before my trip. John, thanks for reaching out for a review.
8 May 2026
Unprompted review
Reply from FlyHugz™
Hello Jil,
Thank you so much for your fantastic feedback! 😊 We’re thrilled to hear that your FlyHugz helped you sleep comfortably across multiple flights and that you found the fabric soft and the support exceptional.
It means a lot to us that you were happy enough with your experience to purchase another one for a friend who travels frequently. That’s one of the highest compliments we can receive! ✈️
We’re also glad your order arrived in time for your trip and that the entire experience met your expectations. Thank you for taking the time to share your experience.
Thank you for choosing FlyHugz. We wish you and your friend many more comfortable journeys ahead!
Kind regards,
FlyHugz Support Team
Brilliant product
These are the real deal! Comfortable and supportive and the eye mask is amazing! From ordering to delivery this process was smooth and uncomplicated
3 June 2026
Unprompted review
Reply from FlyHugz™
Hello Jennifer,
Thank you so much for your fantastic feedback! 😊 We’re thrilled to hear that you found the FlyHugz comfortable and supportive, and that you loved the eye mask as well.
It’s also wonderful to know that your experience from ordering to delivery was smooth and hassle-free. That’s exactly the experience we strive to provide for our customers. ✈️
Thank you for choosing FlyHugz. We truly appreciate your support and wish you many comfortable and restful journeys ahead!
Kind regards,
FlyHugz Support Team
Reply from FlyHugz™
Hello Emelie,
Thank you for taking the time to leave a review! 😊 We're glad to hear that your experience was alright.
If there's anything we can do to make your experience even better, we'd love to hear your feedback. We’re always looking for ways to improve our products and service.
Thank you for choosing FlyHugz and we hope to accompany you on many comfortable journeys ahead! ✈️
Kind regards,
FlyHugz Support Team
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