The FlyHugz travel pillow is sturdy, packs down well, easy to use and will be great for getting more sleep on a long flight. However it seems that I wont be able to wear noise-cancelling headphones at... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The pillow is exceptional, BUT the customer service is greatly lacking. I have contacted them 3x about how to return a 2nd pillow that I did NOT order, but I've heard NOTHING from them. It's in its or... See more
Company replied
Hi, I’m giving a 2 star for this review because I am missing an order. It’s supposed to be buy one get one for $49 and I only received one. I have emailed and left messages on your voicemail and until... See more
Company replied
I tried my pillow on an almost 9 hour flight to Switzerland, and I didn't sleep a wink! The pillow is too thick, and where the Velcro closure hits, it bothers my neck. It's also very bulky in its carr... See more
Company replied
Company details
Written by the company
Experience instant relief from neck pain and travel discomfort with FlyHugz™. Our Website: www.flyhugz.com For Our Support Page: https://flyhugz.com/pages/contact-us Email For Support: Support@FlyHugz.com How to Use: https://flyhugz.com/pages/how-to-use-instructions-flyhugz-pillow
Contact info
2548, 447 Broadway,, 10013, New York, United States
- +1 (938) 902-3331
- Support@FlyHugz.com
- flyhugz.com
2.9
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Finally got some sleep on a plane
Switched from my old memory foam U-pillow to FlyHugz and what a difference My head doesn’t bob side to side anymore so I actually stayed asleep for 6 hours straight It’s a bit bulky but I just strap it outside my backpack Way better than landing with neck pain
5 June 2026
Unprompted review
Reply from FlyHugz™
Hello Molly,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that switching from a traditional memory foam U-pillow made such a positive difference for your travels.
Sleeping for 6 hours straight without your head bobbing from side to side is exactly the kind of comfort and support we designed FlyHugz to provide. Arriving at your destination without neck pain can make all the difference in starting your trip feeling refreshed and ready to go. ✈️
We also appreciate your honest feedback about the size. While FlyHugz is designed to maximize support, we're glad you've found a convenient way to carry it by strapping it to the outside of your backpack. It sounds like a small trade-off for the comfort and restful sleep you've gained!
Thank you for choosing FlyHugz and for taking the time to share your experience. We truly appreciate your support and wish you many more comfortable journeys ahead!
Kind regards,
FlyHugz Support Team
I never received my second pillow
I never received my second pillow. I did the BOGO deal. Hopefully after numerous times falling Flyhugz and sending emails, my second pillow is on its way. At least I hope so.
3 June 2026
Unprompted review
Reply from FlyHugz™
Hello Judy,
Thank you for sharing your feedback. We’re sorry for the frustration caused by the missing pillow and understand your concern regarding your BOGO order.
After reviewing your case, we can confirm that we were in communication regarding the missing item and that a replacement pillow was arranged. According to the latest tracking information, the missing pillow was successfully delivered today.
We appreciate your patience while we worked to resolve the issue and are glad that your order has now been completed. We hope you enjoy both of your FlyHugz pillows and that they provide comfort on your future travels.
Thank you for giving FlyHugz the opportunity to make this right.
Kind regards,
FlyHugz Support Team
I ordered 2 flyhugz
I ordered 2 flyhugz, one black, one pink for my wife. The pink one arrived quickly. The black one did not arrive, and no response from their office.
3 June 2026
Unprompted review
Reply from FlyHugz™
Hello Dan,
Thank you for bringing this to our attention. We're sorry to hear that only one of the two pillows arrived and understand how frustrating that must have been.
After reviewing your case, we can confirm that our support team responded to your inquiry and has already arranged for the missing black pillow to be reshipped. If you have not seen our messages, we kindly recommend checking your spam or junk folder, as our emails may have been filtered there.
We appreciate your patience while we work to complete your order and ensure you receive the missing item as quickly as possible.
Kind regards,
FlyHugz Support Team
FlyHugz
The FlyHugz didn't work as advertised
The FlyHugz didn't work as advertised. On a 5-hour flight, I ended up with sore shoulders and a bad back. Therefore, I barely slept.
13 June 2026
Unprompted review
Reply from FlyHugz™
Hello,
Thank you for taking the time to share your experience. We're sorry to hear that the FlyHugz did not provide the comfort and support you were expecting during your flight.
We understand how disappointing it can be to purchase a travel product with the hope of getting better rest, only to find that it wasn't the right fit for your needs. Comfort preferences can vary greatly from person to person, and we're sorry to hear that you experienced sore shoulders and back discomfort during your journey.
After reviewing our records, we were unable to locate any correspondence regarding your concerns. Had we been contacted, we would have been happy to discuss the available options and assist you with our return and refund process.
If you would still like assistance, please contact us at support@flyhugz.com with your order details and mention this review. Our team will be happy to review your case and discuss the options available to you.
Thank you for giving FlyHugz a try and for sharing your honest feedback.
Kind regards,
FlyHugz Support Team
Trip to Italy and back to Florida made…
Trip to Italy and back to Florida made a little more enjoyable as we were able to rest without the dreaded "Head Drop". The added rest on the flight allowed us to hit the ground running. Thanks again.
20 June 2026
Unprompted review
Reply from FlyHugz™
Hello David,
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that your trip to Italy and back to Florida was made a little more enjoyable with the help of your FlyHugz pillow.
It's fantastic to know that you were able to rest comfortably without the dreaded "head drop" and arrive feeling refreshed and ready to make the most of your travels. That's exactly the kind of experience we hope to provide for every traveler. ✈️🇮🇹
Thank you for choosing FlyHugz and for taking the time to share your experience. We truly appreciate your support and are thrilled that FlyHugz helped you hit the ground running on your adventure.
Kind regards,
FlyHugz Support Team
I just used my Flyhugz neck protector…
I just used my Flyhugz neck protector on a flight. It worked very well for me. If you are claustrophobic, you might find this uncomfortable, but it felt good & my neck does not hurt as it usually does.
13 June 2026
Unprompted review
Reply from FlyHugz™
Hello Brenda,
Thank you for taking the time to share your experience! 😊 We're delighted to hear that your FlyHugz worked well for you on your flight and helped prevent the neck pain you would normally experience.
We also appreciate your balanced feedback. Comfort is a personal experience, and your note about it potentially feeling restrictive for those who are claustrophobic is helpful for other travelers considering the product.
It's wonderful to know that, for you, the support and comfort outweighed any concerns and helped make your journey more enjoyable. ✈️
Thank you for choosing FlyHugz. We truly appreciate your honest review and hope your FlyHugz continues to provide comfortable, pain-free travels for years to come.
Kind regards,
FlyHugz Support Team
New flight pillow option!
I purchased the FlyHugz pillow after attempting to use a U-Shaped pillow for years. The FlyHugz pillow worked so much better! Less neck pain, no head bobbing and I know I got some rest with it. Although it rolls up tightly, I attached it to the outside of my backpack because it takes up room when I try to travel light.
19 June 2026
Unprompted review
Reply from FlyHugz™
Hello,
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that your FlyHugz pillow provided a much better experience than traditional U-shaped travel pillows.
It's fantastic to know that it helped reduce neck pain, prevented head bobbing, and allowed you to get some much-needed rest while traveling. That's exactly what we designed it to do! ✈️
We also appreciate your feedback about portability. While the pillow is designed to roll up compactly, we understand that every bit of space matters when traveling light. Attaching it to the outside of your backpack is a great solution, and we're glad it worked well for you.
Thank you for choosing FlyHugz and for sharing your experience. We wish you many more comfortable and restful journeys ahead!
Kind regards,
FlyHugz Support Team
I ordered because i have a long flight…
I ordered because i have a long flight 23hrs i think its very fast to deliver and im waiting. I ordered june 1 or june 3.. my flight is june 19 I expected to recieve before my flight is coming but my expectation is nothing happen..im so very disappointed..and still didn’t received my order
19 June 2026
Unprompted review
Reply from FlyHugz™
Hello Mimay,
Thank you for sharing your feedback. We’re very sorry to hear that your order did not arrive before your trip. We understand how disappointing that must have been, especially since you purchased the product specifically for your 23-hour flight.
After reviewing our records, we were unable to locate any correspondence regarding this issue. Because we were not aware of the concern, we unfortunately did not have the opportunity to investigate the shipment or provide an update before your departure.
Please contact us at support@flyhugz.com with your order number and mention this review so we can review the status of your order and assist you further.
We sincerely apologize for the inconvenience and appreciate the opportunity to look into this matter for you.
Kind regards,
FlyHugz Support Team
FlyHugz
The items arrived within a week of…
The items arrived within a week of ordering.
15 June 2026
Unprompted review
Reply from FlyHugz™
Hello Kathy,
Thank you for your feedback! 😊 We're delighted to hear that your order arrived within a week of placing it.
Providing a smooth and timely delivery experience is something we strive for, so it's wonderful to know your order reached you quickly.
Thank you for choosing FlyHugz. We truly appreciate your support and hope you enjoy your FlyHugz products on your future travels! ✈️
Kind regards,
FlyHugz Support Team
It’s been almost a month
It’s been almost a month, and I have not received my order. My flight is on July 1, I don’t think it will be useful. The customer service is bad, as I have sent a few emails, and no one replied. Too bad.
19 June 2026
Unprompted review
Reply from FlyHugz™
Hello Juju,
Thank you for sharing your feedback. We’re sorry to hear about your disappointment and understand your concern, especially with your flight approaching on July 1.
After reviewing our records, we were unable to locate an order under the information available to us, nor were we able to find any emails regarding this issue. This suggests that there may have been a mix-up with the store contacted or that the order may have been placed under different details.
We would be happy to investigate further. Please contact us at support@flyhugz.com with your order number and mention this review so our team can verify the purchase and determine the status of your order.
We understand how frustrating delivery issues can be and would appreciate the opportunity to look into this matter for you.
Kind regards,
FlyHugz Support Team
FlyHugz
Nonexistent customer service …
I have been trying to return 3 security bags before the 60 days expires. No matter how many emails i send for return instructions I receive no response. Customer service is none existent. Once they have your money
5 June 2026
Unprompted review
Reply from FlyHugz™
Hello M.K.T,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced while trying to request a return.
After reviewing our records, we can confirm that our support team did respond to your inquiry regarding the return request. However, it appears that our responses may not have been received on your end, which understandably led to frustration.
We would still be happy to assist you with your return. Please check your spam or junk folder for messages from support@flyhugz.com, or contact us again and mention this review so we can resend the return instructions and ensure you receive them.
We apologize for the inconvenience and appreciate the opportunity to help resolve this matter.
Kind regards,
FlyHugz Support Team
FlyHugz
Bought BOGO
Bought BOGO, only ever shipped me 1 and ignored email asking why I never received the 2nd - scam.
31 May 2026
Unprompted review
Reply from FlyHugz™
Hello Nathan,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding the missing item.
After reviewing our records, we were unable to locate any emails or other correspondence regarding this issue. Because we were not aware of the concern, we unfortunately did not have the opportunity to investigate the shipment or assist with a resolution.
If you purchased a Buy One Get One offer and believe an item is missing, please contact us at support@flyhugz.com with your order number and mention this review. Our team will be happy to review the order details and investigate what may have happened.
We take reports of missing items seriously and would appreciate the opportunity to look into this matter for you.
Kind regards,
FlyHugz Support Team
FlyHugz
Confortbfit
18 June 2026
Unprompted review
Reply from FlyHugz™
Hello Wayne,
Thanks for the love <3
Thanks,
FlyHugz Team
For our upcoming trip
I purchased these for our upcoming trip to Hawaii, so we haven't used them yet. The shipping was fast, and they were received in a matter of days, which is impressive considering we live in New Zealand. We are looking forward to having a comfortable sleep on our flight.
10 June 2026
Unprompted review
Reply from FlyHugz™
Hello Nicky,
Thank you for your wonderful feedback! 😊 We're delighted to hear that your order arrived quickly, especially all the way to New Zealand. Receiving your pillows within just a few days is fantastic, and we're glad the shipping experience exceeded your expectations.
It's great that you're planning ahead for your upcoming trip to Hawaii. We hope your FlyHugz pillows help you enjoy a comfortable and restful sleep during your flight so you can arrive refreshed and ready to enjoy your vacation. ✈️🌴
Thank you for choosing FlyHugz. We truly appreciate your support and look forward to hearing how your pillows perform on your travels.
Kind regards,
FlyHugz Support Team
I am still waiting on my order # 451474…
I am still waiting on my order # 451474 placed 5/28/26. I initially noticed that the mailing address you had was wrong (Tom Kueser Hilton Head, SC 29926, there was no street address). I emailed your company before it was shipped, gave them the correct address (Tom Kueser, 59 River Club Drive, Hilton Head, SC 29926) and I was emailed back from FlyHugz thanking me for the correct address. The first attempt to mail the package was sent back to you by USPS for nondeliverable mailing address; guess what, no street address. The right hand is not talking to the left hand. I just received an email today June 15, 2026 from FlyHugz stating that my order # 451474 has been delivered. NOTHING from FlyHugz was delivered today. If I am not going to get my order, just refund my credit card as this is not a good image for your company.
Tom Kueser
704-726-7043
15 June 2026
Unprompted review
Reply from FlyHugz™
Hello Tom,
Thank you for sharing your experience. We sincerely apologize for the frustration and confusion surrounding your order.
After reviewing your case, we can confirm that the original shipment was returned to our warehouse by the carrier due to an address issue. We understand your concern, especially after you had previously contacted us with an updated address.
Our team has reached out to you regarding this matter and advised that the parcel has been confirmed as returned to our warehouse. At this time, we are awaiting confirmation of your preferred shipping address so that we can arrange a reshipment as quickly as possible.
We apologize for the inconvenience this has caused and appreciate your patience while we work to get your order delivered. Please reply to our latest email with your confirmed shipping details, and we'll be happy to proceed with the reshipment.
Kind regards,
FlyHugz Support Team
FlyHugz
Velcro frays trim
The main complaint I have is the Velcro is catching the trim and fraying when taking the collar off. Had to use glue to prevent more fraying. Other than that it works ok. A bit hot in the heat of summer but that is expected.
15 June 2026
Unprompted review
Reply from FlyHugz™
Hello William,
Thank you for taking the time to share your feedback. We're glad to hear that your FlyHugz is working well overall and providing the support you expected. 😊
We’re sorry to hear about the issue you experienced with the Velcro catching the trim and causing fraying. We appreciate you bringing this to our attention, and we'll be sure to share your comments with our product team for review as we continue to improve our products.
We also appreciate your understanding regarding the warmth of the pillow during hot summer weather. Feedback like yours helps us better understand our customers' experiences in different travel conditions.
Thank you again for your honest review and for choosing FlyHugz. We truly appreciate your support and feedback.
Kind regards,
FlyHugz Support Team
I ordered this as a gift and never received…
I ordered this as a gift and received notification it would be delivered on 6/2/26. It has yet to arrive and there has been no response to my email inquiring about its status. The additional shipping protection was obviously not worth it. I have lost faith in any online shopping that originates on IG or anywhere other than established shops and businesses. This is the third item ordered from new businesses that has never arrived.
29 May 2026
Unprompted review
Reply from FlyHugz™
Hello LJ,
Thank you for sharing your experience. We’re very sorry to hear that your gift has not arrived and understand how disappointing and frustrating that must be, especially when it was intended for someone else.
After reviewing our records, we were unable to locate any correspondence regarding this issue. Because we were not aware of the concern, we unfortunately did not have the opportunity to investigate the shipment status sooner.
Please contact us directly at support@flyhugz.com with your order number and mention this review so our team can review the shipment, investigate the delivery status, and assist you further.
We understand that delivery issues can affect confidence when shopping online, and we would appreciate the opportunity to look into your order and help resolve the matter.
Kind regards,
FlyHugz Support Team
FlyHugz
Reply from FlyHugz™
Hello Hagit,
Thank you so much for your kind review! 😊 We're delighted to hear that your order arrived quickly and that you're happy with the quality of your FlyHugz product.
Providing quality products and a smooth delivery experience is always our goal, so it's wonderful to know we met your expectations. ✈️
Thank you for choosing FlyHugz. We truly appreciate your support and wish you many comfortable travels ahead!
Kind regards,
FlyHugz Support Team
Wasn't able to use the product as it…
Wasn't able to use the product as it arrived to to late. Paid for express shipping but it was not delivered during the stated time period. Going to try and return all 6 unopened pillows.
26 May 2026
Unprompted review
Reply from FlyHugz™
Hello Terry,
Thank you for sharing your feedback. We’re sorry to hear that your order did not arrive in time for your trip, especially after selecting express shipping. We understand how disappointing that must have been, particularly since you were unable to use the products as intended.
After reviewing our records, we were unable to locate any correspondence regarding this matter. Because we were not aware of your concerns, we unfortunately did not have the opportunity to assist with a return request.
If you would still like to return the unopened pillows, please contact us at support@flyhugz.com with your order number and mention this review. Our team will be happy to review your case and provide the appropriate return instructions.
We appreciate your feedback and would welcome the opportunity to assist you further.
Kind regards,
FlyHugz Support Team
FlyHugz
flyhugz has false advertising and does not accept returns
i bought the pillows and used them and did not like them as they were too big for my small wife. The company does not answer your emails. They said no question returns and money back guarantee but if you want to return anything it must be unused and you pay for shipping. How can you judge a product unless you use it.The company is a fraud. Just because you are a small company doesn’t give you the right to make one warranty claim on the first page and lie about it on the back page. Also on your every reply you say answer emails. You lie about that too on every review. Everyone can’t be wrong about you not answering. Best thing is not to buy from you.
11 June 2026
Unprompted review
Reply from FlyHugz™
Hello Arnie,
Thank you for sharing your feedback. We’re sorry to hear that the FlyHugz pillows were not a good fit for your wife’s comfort preferences. We understand that comfort can vary from person to person, and what works well for some travelers may not work for others.
We would like to clarify that we were in communication regarding your request and did respond to your emails. After reviewing the reason provided for the return, we determined that the request did not meet the conditions outlined in our return policy, and as a result, we were unable to approve the return.
We understand your disappointment with this outcome, but we respectfully disagree with the characterization that we did not respond or that we are a fraudulent company. Our team reviewed your request and communicated the decision based on the terms of our stated policy.
We appreciate your feedback and thank you for giving FlyHugz a try.
Kind regards,
FlyHugz Support Team
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