Frontier Airlines Reviews 

Dropped us off in the wrong airport two hours from our destination at 3 in the morning. Awful service, cramped seats, and not at all worth the increasingly rising prices

People are as nice as they can be but the fees are Absolutley Ridiculous. Our 3 bags were over $650 round trip to check. Our bags were nearly as expensive as our two fares. We will never use Frontier again until they figure out the fee structure. Southwest is a bit higher but you’ll have more options and bags aren’t an arm and a leg to check.

SCAMS!!! Don’t ever use Frontier airlines!!! They kept taking more money out of my account for extras or twice put my flights on hold saying I owed them more money. The transactions were complete with confirmation numbers!! Today is 15 days after we got home from our flight and there is a $21 dollar charge from Frontier Airlines!! I called their customer service and they claim to have not taken anything and can’t see a transaction on their end!! Really? It says right here on the bank statement FRONTIER AIRLINES!!
Bad enough that they charge you extra for everything and hold up your reservations but continue to rip you off after the flights!!!
Calling the BBB and reporting them!
Terrible terrible airline! NEVER EVER again will I fly with them and will never refer them to anyone!!
Go with the bigger airlines. You end up paying the same if not more with this “cheaper” airline. Plus the bigger companies don’t stress you out or steal money from you 2 weeks after your trip!!
What a nightmare!!

We booked a flight to visit my dying Grandfather in Northern Arizona through Capital One Travel (Confirmation: H-WEQ15P) and Frontier Airlines (Confirmation: WEQ15P) for 9/17/26. The original time of departure was for 1:50 pm. Without much notice, the flight was changed by Frontier Airlines from a 1:50 pm departure to a 10:30 pm departure on the same day without an option to modify or cancel. This was extremely inconvenient as it changed travel plans in which we had to book an additional hotel for 9/17 through Capital One Travel (confirmation: H-G79GHP7636DV) and Excalibur Hotel (confirmation: 341UrGqMej) and made us modify our Rental car through Capital One Travel/Fox Rent-A-Car (confirmation: H-FFX07B3341).

We arrived at the MCI Airport and to the Fronter desk check-in at 9:30 pm. At that time, the 3 people working at the desk informed us that we could not check in the ONE bag that we had that could not be carried on, because it was after 10 pm and within 1 hour of departure and they could not guarantee the bag would make it. We asked if we could still board and they could send the bag the next day and they said no. We asked if we could take it through security and check it at the gate and they said no. They refused to change our flight and said we had to cancel with Frontier and book for another day - keep in mind the International airport was EMPTY, had NO LINES anywhere in sight and the plane was not departing until 10:30 - an hour later. Not being able to get a bag from check-in to the plane in an hour with less than a dozen people in an INTERNATIONAL airport was mind blowing. The lack of effort to try and help was something I've never seen before, and I fly A LOT.

The flights need to be refunded ($295.96), the rental car refunded ($206.71), and the hotel refunded ($64.42) immediately, or I will be contacting the attorney general and will be seeking litigation with our lawyer against Frontier Airlines.

Trash company . My information was stolen and used to purchase a ticket over a month ago. I reported to frontier and even provided documented proof. Now they keep saying talk to my bank, when I was told by the bank they the ones holding it up. Now I have to call frontier everyday and repeat my story only to get rude or dismissive representatives who tell me they can’t help me. Ive given my credit card info and everything and keep getting told different stories. They claim there’s no fraud department. I’ve been told the moneys on the way, then told it’s not. Then told I need the flight confirmation for a flight I didn’t book…but then told it’s being investigated, then told they can’t find a record of my claim. Like let’s be for real, I worked in customer service for ten years. They full of what horses are dropping off on a daily.

Today's Frontier Flight 2898 from ATL to Detroit was one of my best Frontier flights. The plane was clean and fairly full, but my flight attendant, Jasmine, offered me an exit-row seat with more space. She was very professional and made my flight extra nice. I travel light and don't need the snacks that other airlines provide. So, I don't mind budget travel for short flights.

Frontier Airlines is terrible. My son just flew from Kansas City with a connecting flight to Colorado. His carry-on bag was fine when he was in Kansas City; he wasn’t charged anything. However, during the connecting flight in Denver, Colorado, all of a sudden his carry-on bag became a problem, and he was forced to pay $100 just to continue flying home to his destination in Phoenix, Arizona. Frontier Airlines, you are a terrible company. You act like your flights are cheaper when all you’re doing is scamming people and holding them hostage—either leave your bag or pay $100. What do you expect people to do? Do better. Greed is the root of all evil. We will never fly with Frontier ever again; you lost our business.My son just flew from Kansas City connecting flight into Colorado. His carry-on bag was fine when he was in Kansas City wasn’t charged anything connecting flight and Denver, Colorado of course all of a sudden his carry-on bag is a problem and he’s forced to pay $100 just to be able to continue flying home to his destination in Phoenix, Arizona frontier Airlines you are a piece of crap of a company you act like you’re your flights are cheaper when the whole time all you’re doing is scamming people and holding them hostage either leave your bag or pay $100. What are you expect people to do do better greed money is the root to all evil we will never fly with frontier ever again you lost our business.

I would give a negative star if allowed. Lost my luggage cause it was tagged under some random passenger going somewhere else. Have called 4 days in a row to get my bag. Nobody has any idea where it is. Each rep I talk with just lies about the situation. Zero customer service from a completely incompetent staff. I would rather walk than fly with this airline again. Its unbelievable the lack of concern or competency involved. Have just given up on my bag. Its gone. This airline should be ashamed of its own performance. Not to mention how dysfunctional/unorganized their staff seems to be in this matter

My personal item was fine for my flight out to Denver on a competing budget airline, but frontier stopped me at the gate and charged $100 for my backpack! I won’t be flying frontier again.

they have cheap flights the only problem is that they never actually fly they just cancel at 4:00 in the morning about 30mins before the flight and customer service basically told us to go away and leave them alone

This was by far the absolute worst airline I have ever flown. You feel like the plan will go down any minute. But that’s not even the worst part my flight from Florida to Philadelphia has now been delayed/cancelled for the 4th time. Besides their organizational skills the staff themselves are fantastic and as nice as they can be working for such a shit airline. The worst part is they don’t give you any reason besides “go f*** yourself”. I wouldn’t be surprised if this company is the next spirit airlines. Out of business in a few years isn’t soon enough for these people

Frontier has the worst wheelchair service. You take people off the plane then part us. Then we have to wait 45 minutes to an hour for someone to come get you.
And that’s after you have gone to the counter to ask the rude agent if they can get someone to assist you. This is really aggravating after you have had a great flight to get home or to your destination and then have to wait an hour for assistance. There is no concern for your passengers after you have gotten them to their destination. You all have to do better and I think I am a great tipper for the employees that push me and it’s very disappointing when I can’t get assistance. I have heart issues and I need help when I have to walk long distances. I get to the airport 3-4 hours early just to make sure there’s enough time to get me to the gate. I really blame your supervision on this also.
Frustrated
Passenger

Most of the flights are either delayed or canceled. I was supposed to receive a food voucher, but it was sent to the incorrect email and Frontier did nothing to correct this. I also ask for a hotel voucher since my recent flight cancellation wasn’t rescheduled for two days and wasn’t given 1 on night 2.

Just wants your money, doesn’t provide a good service nor is worth even a penny.

I flew frontier once, staff are very rude, the plane is nasty with food crumbs everywhere one of the worst airlines do not fly! Overall horrible experience.

Flew from Las Vegas to Orlando. I did not use the overhead compartment. However, we I got up to disembark, I saw that the overhead compartments were full of mold. Not just one, but at least 4 of them. When I go my bag from baggage claim, my suitcase smelled so bad from mold, that I could smell it all the way home and then had to put in the sun to get rid of it. Disgusting! Will never use them again. If you have breathing issues…..BEWARE!

Terrible experience with Frontier Airlines.

I was denied boarding because Frontier claimed they did not have enough space for my baggage, even though I had paid for it in advance. I arrived for my flight and was prevented from boarding because of an issue that was entirely on their side.

What made the situation even worse was what happened afterward. When I contacted Frontier by email to complain, they denied that I had even shown up and claimed that I was a no-show for the flight.

So I paid for a flight, paid in advance for my baggage, showed up to travel, was denied boarding because Frontier could not accommodate the baggage I had already paid for, and then they tried to erase the entire situation by claiming I never appeared.

This is an unacceptable way to treat a customer. Based on my experience, I would strongly recommend avoiding Frontier Airlines. The whole situation felt like a scam.

They changed our flight by 10 hours and are leaving our family of 5 in Vegas with a 10 hour layover. They suck! I knew they sucked and foolishly booked anyway risking it. Lesson learned

I just flew frontier and the service was horrendous. Total price gauging on checked bags. I paid $154 each way for my checked bag which weighed 47lbs. They only offer water on the plane and everything else you have to pay for. The customer service at the airport was the worst i have ever received in my life. Can’t honestly believe how they are still in business. You want to spread the love and support the smaller airlines but after my experience they should close this airline down immediately. Very disappointed!!!!

I was scheduled on a flight from Dallas to Detroit on September 2. Departure 2:45 arrival 6:15. We loaded the plane and unloaded due to a mechanical issue. Advise another plane was going to be there to take us to our destination. Delay after delay. Gate change after gate change. We were loaded on a plane at 8:00. This Airline took a plane full of people in weather conditions that should have grounded that plane. Weather conditions that the Airline was well aware of. We flew through extremely dangerous weather. People were crying and getting sick to their stomach because of the sever turbulence. All of sudden prior to landing the Pilot took the plane back into the air at a 90 degree angle. Come to find out. DUE TO THE WEATHER CONDITIONS THE PILOT REALIZED HE WAS LANDING AT A SPEED OF 800 MPH.