Flybe Reviews 100

Changed our flight to one 10 hours earlier. Essentially shortening our holiday by 10 hours. Offered a refund but prices for other flights have now increased!!

Rude staff, inconsistent baggage policy. Traveled for years with same bag and never had a problem. Then charged £50 out of the blue with no warning by rude and aggressive gate staff. Will not fly with you again.

4 of us travelling Leeds to Belfast yesterday on the 8am flight. Set off 5.30am and sat in departures ready to go. Waited until 12 noon just getting “delayed” messages on the board. Eventually went down to Flybe desk ... “oh that flights been cancelled”!! Still said estimated on the flight board. We hadn’t heard a thing from Flybe not even a drink token or apology. KLM gave all their passengers food vouchers and their flight was only 2.5 hours delay. Ours cancelled 4 hours after expected ...didn’t even keep us updated!

Went on line to find another flight as we had theatre, car hire, 4 hotel rooms booked and paid for. Went to transfer desk to transfer to next flight ... flight full.

Found a flight 60 miles away out of Doncaster leaving in 3 hours ... we could make it! Stressful but let’s do it as we had no confidence any money would be refunded for the costs we had incurred.

Asked if they could transfer us ... the answer yes and we were given a piece of paper to take.

Off we went! Arrived on time. Our names were on a list but it took 60 minutes to get us a boarding pass at check in gate. It was now 2.30pm and hungry so we grabbed a drink and bite to eat as we stood at check in waiting (no offer to pay or give us a voucher).

Then ... Sylvia came over and said we need to measure your bags ... that had already been labelled at Leeds Bradford. Two of the 4 on board bags would not go into the smallest flight bag basket you have ever seen! On flight bags we have been using for years on all sorts of flights wouldn’t fit the basket?

BE VERY CAREFUL IF TRAVELLING WITH FLYBE THEIR BAGGAGE MEASURE IS MUCH SMALLER THAN ALL OTHER AIRLINES.

We explained about the flight cancellation etc ... Sylvia’s response ... that is not our problem you are now flying with us and you will have to pay for 2 bags to go on the plane (2 x £40 x 2 journeys £160!).

Not a word of apology, not even a glass of water as we boarded a plane 7 hours later with a 60 mile journey in between.

We saved Flybe £336 yesterday (that you would have had to have refunded) by making that journey and then you wanted to charge another £160 on top!! Plus we had to pay £80 for two car parks.

On our return we then had to get a lift to take us Leeds to Doncaster to retrieve the car ... another 60 mile round trip!

We will be putting in a claim for all the extra cost but don’t hold out much hope that we will even get an apology reading the reviews on here!

Shame on you Flybe!

If there was a less than one star rating, I would choose it. The cabin baggage is so obviously a money making rude. Our cases were literally a centimetre oversize at the bottom and we were charged £40 per case. They had passed through Birmingham ok, but Belfast wouldn't accept them. Didn't like attitude of staff. Attendants certainly lack the finesse of other airlines.

Bad company, who use to scam his customers.
I flight for business over 200 time per year, in different regions and countries.
I used Flybe, from September 2018 for flight from London to Amsterdam and back.
I want to specify i had my hand luggage with standard cabin size 55x35x20, without possible to extend, and without any front/side pockets.
In my last trip, from London to Amsterdam on 22 January 2019, i had not any problem, but some customers had been fined 50 pounds for oversize luggage (also if they had Flybe blue strip for certify luggage).
When I back from Amsterdam on 23 January 2019, had same surprise.
They want charge me 70 euros, for oversize luggage, when my luggage was same, and enter in their test container.
I called local police, because they don't permit me to enter on aircraft.
I understand policy, but fine people because flight have not space in lockers is too much.
Indeed in both my flight (26 person from London to Amsterdam and 25 from Amsterdam to London), all lockers was empty, and all customers had normal standard cabin size bag (what I saw with my eyes, but if fro Flybe, charge 50 pound is moral ok.
As i explained, my luggage is size that they have in their website, but they don't care.
Also i discovered after that, company is in loss, near to bankrupt, and had been sold to Virgin Atlantic Group, and now they try to take easy money from customers.

If need i have all pictures then i can proof that.
I will never flight more with this company, i prefer pay a bit more with company as BA, then risk to pay over 100 pound in one roundtrip travel, for incompetent staff.
Also they are very rude, and not accept to speak and resolve problems.

Alessandro

Very very poor service! My colleague has just been told by Flybe that they do not allow name changes on their flights, they charge you £100 admin fee and the cost of re-booking the flight! It is actually just cheaper to book an additional flight, really poor customer service!

Not even worth 1 star.
I just spoke to Sladjanna Flybe. They want £600 as they don't do name changes. My colleague explained that the wrong name had been used in error and they were happy to pay a name change fee. FlyBe do not offer this and the cost would £100 admin and £500 for flight cost differences as they make you re-book the flight. Therefore it is cheaper to book a whole separate flight. She would not us speak to a supervisor and was most unhelpful as she constantly wanted to say "this was FlyBe policy" After the flight tomorrow, no-one in this office will be using FlyBe. Absolutely Ridiculous!!!

Cannot even give 1 star. Disgraceful money making and no care for customers whatsoever. Why should customers pay extra for the airlines incomeptencies! Today I was charged £40, double their ordinary baggage fee, because my case which fits into their overhead lockers and their metal bag measuring devices, does not fit in their new plastic containers. Will never be using them again. Disgusted at the service. This company has lost a lot of loyal customers by implementing their new policy. I have flown with Flybe exclusively for the past 6 years, as it has been the most convenient, though not always the cheapest, airlines from Leeds to belfast. I would rather travel for Dublin to Belfast and fly with Ryanair that EVER use Flybe again. Disgusting scam of a service, bet they made quite the pretty profit off of my flight alone from the number of people complaining at the desk this morning. Quite the profit today, but no future customers that’s for sure!!

Disgusted by the service, formal complaint submitted!

We flew twice with Flybe in a year with the same hand luggage. No issue the first time but got fined £40 the second. The guy stuck to its company policy although 4 wheels only were protruding from the luggage gauge and we had one hand luggage for two. Many others had trekking backpacks and were not even checked because it is not a suitcase. NEVER Flybe again.

Had a great experience with their online support through twitter. They were able to cancel a flight (no refund, but thats to be expected of course) and keep other flights. In a nutshell, really helpful.

Absolutely terribe airline. Delays on our outbound flight- no acknowledgment or compensation given.

1 person on the check in desk on the way back, massive queue- staff don't care one bit.

Completely incompetent. Don't give them your business.

Absolute joke of a company.

For a company that have so many delays they do not handle it well, ignoring customers and giving no information while claiming your compensation is near impossible. They admit responsibility quickly and that you are due compensation (legally they have to) but then they start ignoring messages and doing everything they can to delay paying you.

After five months I am now going to the small claims court.

NEVER FLY with FLYBE!

Terrible Service. 5 hours delay on departure due to engine problems. 2 hours delay on return due to engine problems . No food or assistance given either occasion. no compensation either. Apparently its not their fault. This company will spoil your plans and take no responsibility.

My mum and I fly between Southend airport and Caen airport with Flybe quite regularly to visit each other. She's always sad to leave me and go home, but when she flew home today, the Flybe staff on board all sung Happy Birthday! It really cheered her up and made her feel special, so I figured they deserve my time to leave a review!

We've honestly never had a bad experience flying with Flybe, but can only comment on the Southend/Caen flights. The plane is really small, which is brilliant as means it's so quick to board and get off. The staff are always friendly, and to date, we've never experienced a delay. It's not a bells & whistles flight, but it takes you from A to B with a smile for a fair-ish price.

So credit where it's due, and thanks to the Southend/Caen Flybe crew for doing a good job.

Less than 1star. Flight cancelled as they have no crew. What’s that about! Useless staff at Birmingham check in. Have had 5 flights in the past few years with this crowd, 2 of which were cancelled. On a bus to Manchester for substitute flight. Useless, never again. Flybe, sooner you are out of business the better.

Booked a flight from Southend to Budapest in July. What a big mistake it was. Their website said we could check in 36hours before our flight. Well, their website said "under maintenance, free check in at the airport". Well guess what, there are no self check-in terminals at SEN to print your own tickets! We had to stand in the queue for 30minutes. After that the flight was delayed even when this was the first flight in the morning and they had 3 planes on the runway!!! The airplane was a joke, rattled like a Cesna 2 seater! To get to the airport is also a nightmare if you have to use Dartford Tunnel, at 5am 2 of the 4 lanes were closed down and was full with lorries. The airport is the smallest we've ever been, no e-passport machines so we had to queue almost an hour on our way back as there were only 3 immigration officers checking passports for 300 people as 2 planes came in at the same time! On Gatwick we use our e-passports and it takes less than 5 minutes to go through! Never again Flybe and Southend...

I read many disturbing reports about Flybe's mistreatment of passenger and I have been their next victim. They have cancelled our flights from Southend and gave us alternative flights from Heathrow but unhelpful to assist/fund our transfers with the 140 mile round trip. Very conflicting customer services too as originally told (and recorded this..) that they would reimburse our transfers and another phone call saying we could only have public transfers reimbursed.. then.. another phone call refusing responsibility for transfers at all..!!
We have been left with very little choice seeing as our hotel and excursions are already booked and non refundable. There has been no sympathy shown from their side. Flybe should accept the consequences and be held responsible if they decide to change the airport rotation and not honour the flights

Never on time. either way. very poor customer service and of course.
Many hidden charges relating to your trip.

Cant book a flight, Cant get help. I've tried about 5-6 times to book a flight from Glasgow to Paris for my daughter to get home at Christmas. I have set up a Flybe account to cooperate to the max. The system takes me right through process then fails at the end, no support number, or support email, no explanation! I tried different credit card, just in case, still no good. I tried to book it via skyscanner on my phone, still no good.
I finally found a 'support' number on Google, and guess what, they don't give any support on Sundays. Come on guys, this is the 21st Century...