Fluent Money Reviews 

9,711
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,900 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of their overall experience, often securing favorable deals. People highlight the exceptional customer service, noting the prompt communication, regular updates, and personalized approach that keeps them informed every step of the way. However, some customers also noted issues with communication, experiencing long delays in responses or no call-backs, leading to frustration and wasted time. A few other people also felt that the company's advice was unhelpful or unclear, resulting in failed mortgage applications and a lack of transparency regarding income acceptance.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers consistently note positive experiences with service, describing it as fantastic, professional, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step a... See more

Rated 5 out of 5 stars

Fluent provided an excellent service. Lewis & Shannon were most helpful in helping me find a new mortgage deal, something I had never done before, they made it easy and were able to explain everything... See more

Rated 5 out of 5 stars

Fantastic and professional service from start to finish. Hayden and Annie were so helpful through the whole process, from obtaining a mortgage for us to sorting out life and home insurance. So pleased... See more

Rated 5 out of 5 stars

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.... See more


Company details

  1. Financial Institution
  2. Finance Broker
  3. Insurance Broker
  4. Mortgage Broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(9,711)

1,815 reviews in the last 12 months

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Rated 5 out of 5 stars

Couldn’t recommend fluent money more

Couldn’t recommend fluent money more!
Joshua Kirkman and Ross Manning were both super helpful explained everything thoroughly, answered fast and kept us in the loop the full process. We felt well taken care of and everything was easy to understand. Made the process of getting our first mortgage a lot easier. Thank you all again !

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Range them on off chance they could…

Range them on off chance they could arrange remortgage as im self employed, wasn't a problem, Anna searched and got back to me with a great deal the same day.
After agreeing Joe took over to follow everything through.
Excellent service from Anna and Joe and fluent.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

2nd successful re-mortgage with Fluent

This is the second time Fluent Money has dealt with a re- mortgage for me. First time 5 years ago and now when my fixed term was due to end. Great service, clear comms, questions answered and followed up. I wouldn’t use anyone else.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

From the start we have been given the…

From the start we have been given the best and most thorough support from Michael. He was so helpful, explained everything clearly and gave sound advice. We felt in good hands with him and nothing was too much for him. He was brilliant with explaining everything and stayed in tough regularly. Thank you for a first class service Michael, we appreciate it.
We were then handed over to Callum who also couldn't do enough for us and was brilliant at keeping us abreast of the situation. His support was fantastic too and we could not have asked for 2 better people to help us.
Thank you, Callum.
We will return to Fluent in due course and look forward to working with Michae and Callum in the future.
A fantastic service and great role models for the company.
We would highly recommend to anyone thinking of using these guys.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Dominic and Angel ❤️

This is the 2nd time that we have used Fluent for assistance with a mortgage, personal and business. I can only say what a Fantastic service! Dominic was our mortgage advisor and Angel was our case manager. Dominic preserved with us each time the surveyor failed the valuation, managing to find the right mortgage for us. Our details where then passed over to Danielle. She left the department and Angel took over. I’m so relieved that she did (no disrespect to Danielle) For weeks/months we struggled with the lender and solicitor, communication was poor with both. Angel would keep in regular contact, and I didn’t know I could use their assistance and support- my fault as this was most properly explained but we became stressed with the surveyor and rejection. Then Angel got in touch with us again last week and I explained the difficulties we were having with the lender and solicitor. Angel soon sorted this, her name is what she is, an Angel. She took the stress away completely! Angel had various contacts, and used these to sort every thing for us. Within a matter of only four days, she had got us a completion date. I don’t think we would have honestly got through it all without her, and would have most definitely been in the same situation we were-stressed, disappointed, frustrated and disheartened.
I don’t know how to say thank you enough. Don’t be in two minds about spending the money for the service at fluent, it’s so worth it and much more. If you get Dominic and Angel, don’t worry you’re in good hands.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Support provided by Daniel (Mr Daniel Newhouse, Senior case manager) was outstanding. He always provided update on daily basis, through app/ email/ text message and phone call, supported me in providing all relevant documents. He genuinely considered my difficulties, personal circumstances and my financial needs. He introduced the right lender to me and secured the loan offer without delay. Secured the loan for the requested amount with affordable monthly payments. He is approachable, always responded promptly. I’m struggling for words to express my gratitude to him.
I’m also thankful to Elise, advisor, for her excellent support and all the Fluent money team.
I highly recommend Fluent money for any financial needs related to mortgage or loans.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Paul Lastra and Angel Thomas

Paul Lastra and Angel Thomas have been incredibly helpful and friendly throughout our mortgage journey. Even if I missed their call, they would always follow up with an email or message to keep me updated. If I couldn't reach them by phone, they always called me back. Fantastic customer service throughout!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

James and Elaine were absolutely…

James and Elaine were absolutely fantastic! Managed to secure a lower interest rate on my mortgage just as they started to increase. They were very efficient and helpful. They took all the stress out of the mortgage process very easy and straight forward! Can’t recommend them enough thank you!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

My credit was really bad so I didn't expect to be able to get a remortgage, but fluent took on my case and found me a lender. Kaitlyn who was my case manager was very thorough and kept me up to date with everything throughout the process. Its also very handy to have the app where all documents and messages are in the one place. I highly recommend fluent money.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing how fast the whole process was

Amazing how fast the whole process was. For months I had been putting off remortgaging. I was worried I wouldn’t get a new deal. The team took control from the first call and found me a deal. The completion happened very quickly. Just excellent service. Thank you

26 June 2026
Unprompted review
Rated 5 out of 5 stars

I employed Fluent Money for a mortgage…

I employed Fluent Money for a mortgage application. I know technology has improved these types of processes but this was above and beyond. Every step you knew where you were in the process. Communication with the team was exemplary. Friendly, knowledgeable and easy to reach. I wouldn’t hesitate in using their platform again. Just brilliant. Technology and personally, brilliant.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Help with Mortgage

So Paul and Matt was very helpful from the start. Manage to sort my mortgage where i failed myself. Very happy had an offer accepted on a house and thought i was going lose it because was struggling to get the mortgage. Thanks again.

26 June 2026
Unprompted review

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