Flüge.de is the only platform I trust with booking flights because when you call them there is an actual person responding and not after hours and hours of eternal loops of hell in a wait line. They a... See more
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Hallo, The Service was fine, the snacks offered were unexpected and tasty, the sitting condition, especially for the legs, was comfortable, Take off and landing remarkable.
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This company is a total joke - incompetent and rude customer service people, who don't even know how to do their job. I was transferred 5 times to 5 different representatives who still couldn't help m... See more
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Very friendly ,very helpful ,problem sorted in minutes ...
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Company details
Written by the company
✈✈✈ Fluege.de bietet seinen Nutzern den schnellen und einfachen Flugpreisvergleich aus Tausenden von Airline-Tarifen. Seit 2008 hat sich die Seite zu einem der erfolgreichsten Flugportale im deutschsprachigen Raum entwickelt. Mit innovativer Technik wird die komplexe Angebotsvielfalt von mehr als 550 Airlines ausgewertet und detailliert dargestellt. So findet man immer den günstigsten Flug. ✈✈✈ Im komfortablen und personalisierten Service-Bereich lassen sich gebuchte Flüge, optionale Versicherungen und weitere Services bequem verwalten. Außerdem erfahren die Kunden hier alles Wichtige rund um ihren Flug und das Reiseziel in Echtzeit. ✈✈✈ Wer mit der hauseigenen Fluege.de Mastercard Gold bucht, fliegt sogar noch günstiger. Denn beim Treuekundenangebot entfällt die im Reisebürogeschäft übliche Service-Fee bei Flugtickets. ✈✈✈ Wer mehr als nur einen Flug sucht, kann auf Fluege.de außerdem bequem Mietwagen, Hotelzimmer oder ganze Reisepakete buchen. ✈✈✈ Eine eigene App für Smartphone- und Tabletnutzer ermöglicht die komfortable Flugsuche und weitere nutzerfreundliche Services auch auf kleineren Bildschirmen.
☎ 0341 - 35575 85530
Written by the company
- Beste Flugtarife
- Unsere Kunden stehen für uns an erster Stelle. In ihrem Auftrag vergleichen wir die aktuellsten & günstigsten Flugangebote aus Tausenden Tarifen von mehr als 550 Airlines.
- Einfache Bedienung & Flexibilität
- Umfangreiche Filter- & Auswahlfunktionen ermöglichen Ihnen, immer einen passenden Flug zu finden. Sind Sie hinsichtlich Ihrer Flugdaten flexibel? Dann zeigt Ihnen unsere clevere Flugsuchmaschine auch günstige Alternativangebote an.
- Sichere Bezahlung
- Fluege.de verwendet sichere SSL-Zertifikate für alle Flugbuchungen.
- Tipp: Fluege.de PLUS Mitgliedschaft
- Werden Sie fluege.de PLUS Mitglied und sichern Sie sich direkt den günstigen fluege.de PLUS Preis für Ihre Flugbuchung.
Contact info
Hainstraße 17–19, 04109, Leipzig, Germany
- 0341 - 35575 85530
- kundenservice@fluege.de
- fluege.de
4.3
Excellent
10K reviews
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Super Service
20 February 2024
Reply from Fluege.de
Guten Morgen,
wir bedanken uns für Ihr Feedback und freuen uns, Sie mit unserem Super Service überzeugt zu haben.
Mit freundlichen Grüßen aus Leipzig
Frau Preußer| Customer Care
Customer service is good
Customer service is good, and the price for flying is competitive.
7 August 2023
Reply from Fluege.de
Dear Mr Mazurkiewicz,
thank you very much for your support and your 5 star rating.
Kind Regards
Mrs Schneider | Customer Care
CROOKS SCHEMERS...NEVER AGAINI bought a ticketfor a friend,was…
I bought a ticketfor a friend,was mailed that there are technical problems and told him he must buy it himself,because they didn't give a yes for the ticket NOW I MUST PAY 100EURO for CANCELLATION.
It never was a deal because fluege didn't answer in time.
CROOKS with NO INTEGRITY...
10 January 2023
Unprompted review
Reply from Fluege.de
Dear Mr. Fourie,
It's a pity that we couldn't convince you of our service.
Please note that the booking confirmation is always sent by email immediately after the booking is completed.
The booking was binding and was confirmed by us directly.
Kind regards
Jasmin Kreiner | Customer Care
Kompetente Hotline
29 December 2022
Reply from Fluege.de
Guten Tag,
vielen Dank für Ihr Feedback.
Wir freuen uns das wir Sie mit unserer Hotline von unserem kompetenten Service überzeugen konnten.
Einen guten Flug wünschen wir Ihnen.
Mit freundlichen Grüßen
Frau Preußer| Customer Care
cost 260€ for them to block my money for a month
they charged us 267.88 € to book a flight that was cancelled a week later "without alternatives". no rebooking option or anything.
EDIT after response:
from their email, "Nach Rücksprache mit Cathay Pacific Airways Ltd gibt es keine alternative Flugverbindung.
...
Alle sonstigen bereits gezahlten Leistungen (ServiceFee, Servicepaket, Versicherung etc.) sind von einer Erstattung ausgenommen."
that "service fee" even included an extra support surcharge (worthless) and not a cent of if was refunded. not only that, they held onto my flight money (7500 €) for over 5 weeks before refunding it.
22 September 2022
Unprompted review
Reply from Fluege.de
Hello Chris,
Thank you for taking the time to rate us.
Flight cancellations can be made by the airlines for a variety of reasons (flight schedule changes, capacity adjustments, technical reasons). Please understand that as a flight agent we have no influence on this.
As unpleasant as this is for our customers, as a service-oriented company we always strive to find an optimal alternative for you.
You have been informed in time about the cancellation of the flights and a possible alternative.
We regret that the desired flight cannot take place. Please do not hesitate to contact us if you have any further questions regarding your request.
With kind regards
Mrs Braun | Customer Care
I lost money - please don't do the same
Booked flights recently with fluege.de, and was surprised that AFTER payment to be informed that a "small charge" was added (20% of the flight price). My understanding is that when you submit payment, you are agreeing to pay the stated price at checkout, rather than agree to additional charges after the event.
I of course complained, and was told that this was my fault and an extra charge was added for not using Mastercard Gold (if true would anyway be of concern). Actually I made sure that Mastercard was selected for payment (and that service charge was visible in the price at payment), so this wasn't the reason. The final words from the already unhelpful telephone service agent from fluege.de was "would you like to sign up for a Mastercard Gold?"... just blatantly disrespectful and shows that the heart of fluege.de is some sort of credit card business.
Without screenshots and proof of the billable amount you are apparently at the whim of whatever extra charge they decide to tack on after paying. My advice would be to take screenshots before payment, or better yet use a proper flight booking service (to put it mildly).
I'm currently praying to each and every god that there are no complications with the flights, as I get the impression I'll be up some sort of creek without a paddle if so...
29 April 2022
Reply from Fluege.de
Dear Jim,
it is a pity that we could not convince you of our pricing.
Via our booking platform, you can compare scheduled, low-cost and charter flights available worldwide and complete the booking conveniently and easily.
For this and for the downstream processing of your booking, we charge a separate agency fee, since we do not receive any commission from the airlines for our activities.
During and before completing a booking, you can view all items included in the total price in the shopping basket on the right-hand side of the screen.
If you have any questions, please enter your booking number in the user area and we will call you back as soon as possible.
With kind regards
Mr Miersch | Customer Care
I would give 0 stars if I could
I would give 0 stars if I could. BEWARE - FRAUDULENT COMPANY. The Service fee they charge is outrageous and hidden when booking the flight. The airline sends the itinerary directly - and an email from Fluege.de will notify you of the service fee they charged, which was not directly disclosed (10% of the ticket price). I canceled the flight within the 24hrs of booking as I can without penalties. Received the ticket price from the airline, but not the service fee. I was quoted their terms & conditions - I learned a bitter lesson - that's the first time in many travel bookings I got snookered. STAY AWAY from booking through this agent.
25 April 2022
Unprompted review
Reply from Fluege.de
Dear Mrs Sakols,
it is a pity that we could not convince you of our portal.
We assure you that we already show the individual components of the final amount separately in the shopping basket during and before the conclusion of a booking.
When paying with the fluege.de Mastercard Gold, our customers receive a discount in the amount of the service fee. As the offers are displayed sorted by price, these offers are usually at the top. Here you already have the option to limit the desired means of payment. The offers on the page are updated immediately. If you select your payment method at a later time, the price will be adjusted accordingly at that time and the corresponding information will be displayed immediately in the shopping basket.
As this fee is charged for arranging flights, it is non-refundable in the event of cancellation. The brokerage service is deemed to have been provided as soon as the flight tickets have been issued.
We will be happy to forward your booking to our specialist department, who will contact you separately. We would be happy to talk about this in a short telephone conversation.
Yours sincerely
Yours, Mrs Lehmann I Customer Care
Stay away from fluege.de, you may be surprised where you end up as a contract partner
Watch out and stay away from fluege.de As long as there is no flight problem, you may be fine, but pay a lot. But once there is a problem, you may be stuck.
I have booked flights on fluege.de, paid them and ended up at kiwi as a pretended contract partner (which I have never chosen). fluege.de charged 79€ as a service fee on top of ticket prices of 533€ (that is 15%!). When my return flight had to be changed due to flight schedule changes, which made it impossible to catch the connection flight, Kiwi offered options that required an overnight stay at the connecting airport AND additional cost. They refused to refund the return ticket prices, claiming it was a jorce mejeur case. fluege.de claims they are out of the game and point to Kiwi and the airlines. The case will end up in court, I am afraid. I can only rercommend to NEVER use fluege.de or even Kiwi directly, better look at the flights they listand book directly at the airlines. Its better and presumably not more costly.
1 April 2022
Reply from Fluege.de
Dear Mr peterh,
thanks for your Rating.
We regret that we could not convince you about us. Please be assured that all customer concerns are important to us!
As a flight broker, we arrange flights from both airlines and external ticket issuers (such as Kiwi.com). You will be shown the main contractor during the booking process and will also be instructed to accept the terms and conditions of the main contractor.
The options Kiwi.com can offer you due to a flight time change always depends on the situation.
In order for us to better understand your review and offer you assistance if needed, please provide us with your booking number.
You can provide us with this in your customer profile.
We will then contact you separately to resolve your concern.
With kind regards
Ms. Walther | Customer Care
Enourmous FEES
I scanned the internet for cheap flight to Belgrade and the booking portal FLUEGE.DE came up with a good price 99 Euro. During the booking process you will be ask many time about additional booking of special services and insurances. I denied all of it. Checking the basket during the booking process revealed a enourmous booking fee of 90 Euros. But it it was instantly subtracted by the basket. At the end it seems to be added again and not been subtracted. The total price of the flight was almost 190 Euros (inc. fees and taxes), about 25% of total flight price. Of course I should have made a final check in the basket, but I didnt.
4 February 2022
Unprompted review
Reply from Fluege.de
Sehr geehrter Herr Berger,
wir bedauern sehr, dass Sie diese Erfahrung gemacht haben.
Gerne erläutern wir Ihnen die Service Fee etwas genauer.
Für unsere Vermittlungstätigkeit, und die damit im Zusammenhang stehenden Serviceleistungen, erheben wir eine branchenübliche Gebühr, auf die während des gesamten Buchungsvorgangs gesondert hingewiesen wird. Die Höhe der Servicegebühr ist dabei variabel und hängt unter anderem von der Zahl der Reisenden und der gebuchten Flugstrecke ab.
Während des Buchungsprozesses können Sie neben dem angezeigten Preis ersehen, für welches Zahlungsmittel dieser Preis gültig ist. Weil wir Ihnen immer die günstigste Auswahlmöglichkeit anzeigen, ist die fluege.de MasterCard Gold voreingestellt.
Sollten Sie zunächst ein Flugangebot mit dem Zahlungsmittel fluege.de Mastercard Gold auswählen und im letzten Buchungsschritt das ausgewählte Zahlungsmittel wieder ändern, so werden die Servicegebühren sowie der Gesamtpreis in der Preisübersicht vor Abschluss der Buchung in jedem Fall aktualisiert.
Mit freundlichen Grüßen,
Frau Kreiner | Customer Care
No, thank you.
Lots of additional costs came up during the booking process. In the end the tickets were TWICE as expensive as originally stated. We didn´t book anything like insurances, still - more than twice as expensive (123 -> 304).
26 January 2022
Unprompted review
Reply from Fluege.de
Dear Mr Ellis,
Thank you for your evaluation, but we cannot understand it without further information.
During the booking process, all additional costs such as agency fees and luggage costs are displayed in the shopping basket.
This means that you can already see how high your final price actually is before you complete your booking. You will then have confirmed the final price.
We have no influence on the costs incurred for luggage; these are specified directly by the airline. As a flight agent, we charge a service fee for all flights booked through us. We only waive this fee for customers with the Fluege.de Mastercard Gold due to customer loyalty.
You are welcome to contact our customer service by phone or email and provide a detailed description of your concern.
Yours sincerly
Mrs. Lehmann I Customer Care
Thanks for the Help at Check-in when…
Thanks for the Help at Check-in when Carrier Page wasnt avialable. Very helpful
10 January 2022
Reply from Fluege.de
Dear customer,
Thank you for rating our portal.
We are very pleased with your 5 stars and will be happy to serve you again in the future.
With kind regards
Your Mrs. Lehmann I Customer Care
Bad customer service
Bad customer service, I had to change my wife's flight as she was sick and could not be on the phone and this non helpful service agent just insisted she needs to call herself, wouldn't listen and just hung up..
also for the flight I booked with them I had to exit the airport and recheck my baggage for each layover..
do not recommend
8 January 2022
Unprompted review
Reply from Fluege.de
Good day,
Thanks for your review.
We ask for your understanding that, for reasons of data protection law, rebooking may only be carried out by the person making the booking.
Alternatively, a power of attorney can be filled out.
About the regulations at the airport, we ask YOU to contact the local authorities directly, as we can only arrange the flight and cannot influence the transit regulations.
Kind regards
Mrs. Preusser | Customer service
Booking a flight with LH, ending with something different
I booked a flight for my wife with Lufthansa (after fending off endless attempts selling you insurances) and only after paying they tell me that only the first segment is with LH, you have to self transfer on the first stop to some other crappy airline, on top you have to apply for transit visa for the stop etc. etc. Especially great during covid times. Other booking sites are way more transparent and customer friendly. Never again.
25 August 2021
Reply from Fluege.de
Dear Mr. Fahrmair,
it is a pity that we could not convince you of the presentation on our portal.
We can assure you that we already show transparently during the booking process with which airline the connections are flown.
For this purpose, after selecting the offer, you have the information detailed flight connection on the right side. There you will find all information about the individual flights.
We would be happy to discuss the matter with you personally. Please let us know your booking number in the user area or contact us by phone.
With kind regards
Yours, Mrs. Lehmann I Customer Care
Don t book with them
Don t book with them! Eurwings cancelled and Fluege.de does not want to refund the commission of EUR 90. They say "we are not concerned as this was a cheap flight"!!! extremely bad service, person talked hardly german on the phone. Unprofessional!! Untrustworthy. Never again!
17 June 2021
Unprompted review
Reply from Fluege.de
Good day,
Thank you for your feedback.
Flight cancellations can occur on the part of the airline for various reasons. We are not informed of the exact reasons.
The service fee is generally non-refundable, unless you were unable to take the flight due to an error on our part.
In the event of a flight cancellation or a flight plan change, the mediation was nevertheless carried out on our part, so we refrain from reimbursing this.
If you have any questions, please do not hesitate to contact us.
With best regards
Mrs. Preusser | Customer service
Reply from Fluege.de
Dear Customer,
thanks for your nice feedback. We are very happy about it!
Best regards
Mrs Walther | Customer Care
Refund made after four and half months for cancelled flight.
My son (a student) booked a confirmed ticket through them from Vienna to New Delhi. Due to some reasons the connecting flight of Air India from Frankfurt to New Delhi was cancelled. They informed him this through email and taken authority for getting reimbursement by Air India to pass on the money in the account of my son. Now four months passed they have not refunded the money on the pretext that they will pay if Air India pays them. On the other hand Air India writes to me to contact agency for expediting the process. A student can not wait indefinitely. I will not recommend any traveller to book ticket through them.
EDIT : It is nice to write that the ticket's refund has been made by Fluege though after four and half months. It is further to appreciate that they did not deduct any service charge.
8 January 2021
Unprompted review
Reply from Fluege.de
Sehr geehrter Herr Srivastava,
vorerst vielen Dank für Ihr Feedback. Bitte sein Sie versichert, dass uns Ihre Zufriedenheit am Herzen liegt. Aufgrund des hohen Arbeitsaufkommens, vor allem bezüglich Erstzattungsanfragen, kommt es zu längeren Bearbeitungszeiten seitens der Fluggesellschaften. Sobald wir als Vermittler den Erstattungsantrag an die Fluggesellschaft für unsere Kunden gestellt haben, liegt die Dauer der Bearbeitung nicht mehr in unseren Händen. Den Erstattungsprozess der Fluggesellschaften können wir nicht beschleunigen.
Sobald die jeweilige Airline die Buchung geprüft und die Erstattung freigegeben hat, wird diese von uns angewiesen.
Gern möchten wir uns Ihr Anliegen genauer ansehen. Bitte teilen Sie uns dazu eine Buchungsrefezenz im User-Bereich mit.
-----
thank you very much for your feedback. Please be assured that your satisfaction is important to us. Due to the high workload, especially regarding reimbursement requests, the airlines require longer processing times. As soon as we have submitted the refund request for our customers to the airline, the processing time is no longer in our hands. We cannot speed up the airline reimbursement process.
As soon as the airline approved the reimbursement, we will instruct it.
We would like to take a closer look at your request. Please send us a booking reference in the user area.
Kind regards / Mit freundlichen Grüßen
Ihre Frau König | Customer Care
Fraud scheme
I booked a flight with them and the flight was nice, everything as planned just that the price of my ticket was not fully debited from my card. Since my bank found Invia flights as a suspicious company, they blocked the transactions for 15 eur out of 70 EUR which was the price ticket. Later on, I received e-mails from a collector company which was asking a ridiculous amount of money for those 15 eur debt, which I wasnt even aware of! As soon as I saw, I wired the money and an extra 2.5 eur fee for them reminding me about by debt via e-mail (seems that the e-mails are expensive nowadays...) If you make a contract with a collector make sure you have nice terms agreed for your customers and not some stupid schemes which seem like fraud to me! It was my first flight with fluege.de and for sure it was my last. I tried contacting the company to clear the misunderstanding but they didnt seem interested. Sounds like they enjoy to lose customers. I am still waiting for them to take some action and cancel this stupid collection tax which is as expensive as my ticket was...fair enough?
2 December 2020
Unprompted review
Reply from Fluege.de
Sehr geehrte Kundin,
vorerst vielen Dank für Ihr Feedback.
Bitte seien Sie versichert, dass uns unsere Kunden am Herzen liegen. Wir konnten bis heute keinen Kontaktversuch Ihrerseits feststellen, weshalb wir Ihre Bewertung nicht nachvollziehen können.
Desweiteren haben Sie nach der Kreditkartenablehnung Ihrer Bank eine offene Rechnung zur Begleichung zugeschickt bekommen. Da diese über mehrere Monate nicht beglichen wurde, fallen dementsprechend Mahngebühren an.
Sofern Sie noch offene Fragen zur Forderung und dem Vorgehen haben, können Sie uns gerne kontaktieren. Wir sind jederzeit bereit Ihnen alles zu erklären.
Mit freundlichen Grüßen
Frau Walther | Customer Care
Booked a flight
Booked a flight. Flight was cancelled. Since the flight was not operated by fluege.de (only a broker) I had to take care to get the money back by myself. fluege.de was not reachable on the phone for this. The fees (90€!) were not reimbursed by fluege.de.
=> I will never use the services of fluege.de again.
18 October 2020
Unprompted review
Reply from Fluege.de
Sehr geehrte/r Kunde/in,
vorerst vielen Dank für Ihr Feedback.
Da es sich um einen sogenannten Billigflug handelt, haben nach Abschluss der Buchung aus datenschutzrechtlichen Gründen nur Sie und die Airline selbst Zugriff auf Ihre Flugbuchung.
Sofern Sie eine anteilige Rückerstattung der Flugsteuern und -gebühren wünschen, können Sie dies schnell und einfach über die Fluggesellschaft beantragen.
Der von Ihnen gebuchte Flug wurde zum Zeitpunkt der Buchung erfolgreich von uns an die Fluggesellschaft vermittelt. Für diese Vermittlung erheben wir eine Gebühr, auf welche Sie im Buchungsvorgang gesondert hingewiesen wurden. Die Servicegebühr für die bereits erfolgte Vermittlung und somit erbrachte Leistung wird bei Stornierung der Flüge (einschließlich Stornierungen wegen Flugzeitenänderungen und/oder Flugstreichungen) nicht erstattet, es sei denn, die Stornierung beruht auf einem Verschulden unsererseits.
Wir bedauern die Umstände, können hier als Flugvermittler jedoch nicht anders agieren.
Mit freundlichen Grüßen
Frau Walther | Customer Care
Scam!! Service charge for booking failure
Because of my credit card issue, the booking payment didn't get through, after which i was informed about the service charge of Euro 100 need to be paid . Later i also received a mail per post with additional fine of euros 70 without any pre warning mail. This is a complete scam!! You are supposed to pay irrespective of booking is successful or aborted due to technical reasons. There are many other operators which is providing same service of flight booking such as mytrip etc. apart from the flight operators such as Luftansa, AirIndia etc but none of them have this kind of unethical way of operation. Later, i booked from other service provider (mytrip) in a much cheaper cost . I also had similar credit card issue at the beginning while booking directly with AirIndia but they never charged me anything.
I will completely discourage everyone to use Fluege.de for booking flights because there business model seems quite in genuine.
28 July 2020
Unprompted review
Reply from Fluege.de
Dear Ms. Bharati.
You write that your credit card was not charged. A fault on this side for the non-issue of your flight tickets is excluded. We assume that flight bookings made can also be paid for. We regret the circumstances and are pleased that everything was settled.
Sehr geehrte Frau Bharati.
Sie schreiben, dass Ihre Kreditkarte nicht belastbar gewesen ist. Ein Verschulden diesseits für die Nicht-Ausstellung Ihrer Flugtickets ist ausgeschlossen. Wir gehen davon aus, dass getätigte Flugbuchungen auch bezahlt werden können.
Wir bedauern die Umstände und freuen uns, dass alles geregelt wurde.
Mit freundlichen Grüßen
Frau Mehland I Customer Care
Service Charges for Canceled Flight and Forced to Agree to Call Recording
The airline canceled our flight due to Corona and Fluege.de estimates that they will require month to pay back the ticket price. Furthermore, they refuse to pay back the service charges as they claim to have fulfilled their duties.
At last they force you to agree to accept that they may record the call by threating to terminate the call otherwise. German law clearly states that the agreement has to be voluntary.
9 June 2020
Unprompted review
Reply from Fluege.de
Sehr geehrter Kunde,
schade, dass wir Sie nicht von unserem Portal überzeugen konnten.
Der von Ihnen gebuchte Flug wurde zum Zeitpunkt der Buchung erfolgreich von uns an die Fluggesellschaft vermittelt. Für diese Vermittlung erheben wir eine Gebühr, auf welche Sie im Buchungsvorgang gesondert hingewiesen wurden. Die Servicegebühr für die bereits erfolgte Vermittlung und somit erbrachte Leistung wird bei Stornierung der Flüge (einschließlich Stornierungen wegen Flugzeitenänderungen und/oder Flugstreichungen) nicht erstattet, es sei denn, die Stornierung beruht auf einem Verschulden unsererseits.
Das Ihre Flüge aufgrund der Corona-Pandemie nicht stattfinden konnten, tut uns natürlich Leid. Dennoch können wir Ihnen keine Erstattung der Vermittlungsgebühr anbieten.
Sobald wir die Vollerstattung für Sie bei der Fluggesellschaft beantragt haben, liegt es an der Fluggesellschaft diese zu bestätigen und auszuzahlen. Aufgrund dieser ungewöhnlichen Ausnahmesituation ist es der Fluggesellschaft und uns bei mehreren Millionen Aufträgen leider nicht möglich, alles wie gewohnt in kürzester Zeit zu bearbeiten. Wir bitten dies zu entschuldigen. Alle Mitarbeiter geben jeden Tag Ihr bestes allen Kunden umgehend zu helfen.
Aus datenschutzgründen sind wir bei Vertragsänderungen (wie z.B. die Anfrage einer Vollerstattung bei der Fluggesellschaft) angehalten, dies nachweislich festzuhalten. Dies geschieht sowohl per E-Mail als auch per angekündigter Bandaufzeichnung. Sollten Sie dieser am Telefon nicht zustimmen, haben Sie die Möglichkeit uns dies per E-Mail zu bestätigen. Die Aufzeichnung direkt am Telefon ist in der Regel der schnellere Weg, da wir Ihr Anliegen somit direkt abwickeln und final bearbeiten können.
Wir werden Ihren Sachverhalt intern prüfen und bitten um Entschuldigung, dass Sie in diese für Sie unangenehme Lage gebracht wurden.
Mit freundlichen Grüßen
Frau Walther | Customer Care
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