Fluege.de Reviews 

NOT GOOD NEXT TIME NO

troublesome Website, difficult to complete a booking without needing to refresh the page and reenter the date about 5 times. After finally booking two tickets for me and my son, came a request for Child care during the flight as he is flying a week earlier ( Kid is 13 ), with extra costs (60 Euro) and 111 euro price increase for the kid's ticket. In spite of the ca. 170 Euros price increase, i was forced to pay and take the Kid's ticket because my ticket was not refundable and we are flying back together.
The price increase and the child care fees were not mentioned anywhere on the website. It just comes as a bad surprise you have to unwillingly accept.

top alles bestens

Uncomplicated & easy to get to an actual booking at a reasonable price.

They are just trying to fool you!
By pre-selecting a self-offered Gold-Mastercard as standard payment provider, they hide their service fees. When you later change the provider, it does not explicitly show the service fee to you and you'll notice when it's too late.
Don't let you get ripped off, never use this service. They are just ripping off your money

I made recently another booking through fluege and I am satisfied from the provided service!

It took me 1h waiting and talking to a bugged out person at the servicehotline to change the payment method. Then even the new recommended method was not working and finally i got 2 emails from 2 different senders each of wich containing different account informations on how to pay with a third payment method... unbusinesslike amateurs.

it is with no doubt the worst place to buy something from, beside all the hiding costs, the customer service are real disaster, they will let you pay 15 euro per call, before even being sure that they can help you.
changing then cancelling my flight was the worst experience i had all over the internet, i bought a ticket for 2000 euro and they wanted to return 35 euro back for cancelling it !! and at the end i get no money.

stay away from fluege.de, even if the ticket is a bit cheaper, they have the worst customer service and they are greedy for the cent.

in May 2016 I booked via fluege_de a flight from Amsterdam to Siem Reap via Shanghai, operated fully by China Eastern.
Few weeks ago China Eastern changed their timetables and the fluege.de sent me an email with updated flights. However, they changed the date of my return flight!! They asked me to contact them by mail, which I did, but they never replied to that email. When I logged in on the fluege website I saw that my return flight was set on the correct day but my connecting flight was overlapping with the previous flight!! That means that none of the options was fine - not the one that I received via email (wrong day) and not the one visible online (wrong hours). I sent them another mail but they did not respond. I filled in the contact form on their website but they didn't respond. I called their office and after very long waiting I managed to speak to their employee. He proposed me new, convenient flight and promised to send me a confirmation email and new etickets but I have never received it. One week later I contacted them again and I heard exactly the same, but still I have no tickets. They took money for the tickets but they still didn't send me anything. It's extremely difficult to contact them, they never reply on emails/forms and via phone they do not say anything useful. My flight is coming soon and I am still without the tickets. The employee told me yesterday that maybe I should call them again in few days - which means 30-50min of international call each time. This company is extremely unprofessional and rude. They have a chaos in their database, they don't update the data on their website and contacting them is almost a miracle. I strongly warn everyone against this company :(((

They said they cannot debit money from my account aftet i have done all the booking processes online (i have spoken to my bank, there is nothing wrong with my bank and ALL KIND of transaction could be made) but yet fluege.de keep charge 10€ from me as a service tex because they say i was unable to pay with with my card(which my Bank says it should not happen ) This processes go on and on and on and on. why they were able to deduct 10 euro from my account but not the flight ticket fees ????? and everytime when i received e-mails i have to choose to pay them money ,either 10euro to make another time of transaction, 20euro to change a paying account or 100euro to cancel booking ! In the email it says contact 0341 35575 85530 for any enquiry, called for a AT LEAST A TOTAL OF 1.5HOUR , and yet no one is picking up the call, we as customer were unable to reach ANYONE FROM THIS COMPANY but they were able to keep charging us SERVICE FEE !!!!!!

Dont drop yourself into this Kind of disaster!!

I booked a flight through fluege.de, and unfortunately my credit card limit was too low so the payment could not be completed ofcourse. They just wrote an email saying something went wrong and I should contact my bank and afterwards them to continue my booking, which in any case i would have to pay a fee of 20 Eur! And if I do not contact them back within 24 h!!!! or there is a cancelation, they will have to charge me with 100 Eur!! 24h I am sorry but that is unreasonable to say the least!! And a charge of 100 Eur, for what, excuse me? Believe me i tried to contact them, but ofcourse kept getting only automatic replies from their generic email accounts, pointing you towards frequently asked questions. No real person to contact or talk to. Horrible! I don´t know what they are doing, but it´s the worst ariline service I have ever experienced, and I have traveled quite a bit! Very unprofessional and disgraceful, ripping people off like that!! I really want to warn other costumers, just find another airline service to book through and stay away from fluege.de!!

The customer service is very rude! I never ever recommend this portal!
They hanged up the phone, but luckily we recorded our conversation and we will send it around!
We paid money to change the name of a person which is not really a change but correct a mistake in a family name, but they wanted to charge us a lot of money! and they started to yell at us!! so crazy so rude, no civilization!

The process was simple and straightforward. It took me longer than expected, because there is so much small text and information on one page.

Booked a flight for a specific date, checked it again before buying and got the bill with a wrong date. One hour on the phone (0,42 Euro cents per minute) and just 50,- additional to fix this problem and to get my flight . Good offer. Just pay 100,- euro more to finally get what you previously ordered. If you up to pay 100% more than you will have a good time with Fluege.de

Please avoid this company and don't waste your time.
Booked Alitalia and Etihad Airways flights with this agency and they have been cancelled with no reason at all. All reasonable price flights gone now and I am forced to change my holiday plans:(

Yesterday I got an email saying that I booked and cancelled a ticket in "2014", so I got to pay 100 euros for that. I can not believe that I have never received any emails or calls for order confirmation and cancellation. It could be that they were deleted automatically being classcified as trash mails for 30 days. But getting such an email after two years, I just cannot believe that I made it. I did not even have an account with my email address for seeing the record.

I was very surprised to see that a well-known German flight booking agent was simply cheaper than all other online-agents.

I was also also very impressed with the EUR 14,99 Clever-Fly re-booking and cancellation insurance package offered. Value for ones money! A good deal for "last minute changes"!

Booked a journey by Lufthansa airline in Nov. 2015. Unfortunately, flights were cancelled by LU due to strike. Fluege.de did not give me the money back. When emailing, only an auto reply to direct to their hotline. The hotline is never able to go through. In Jan. 2016, suddenly I received an email from Fluege.de saying after all administrative charges, I will not receive any money back. Ridiculous and 'evil'.