floward.co.uk Reviews 479

Your services is terrible and not acceptable!!!

The company was meant to deliver at night. I trusted them because they priced their items high (rookie mistake for anyone buying online). But how would I have known? I don’t come from there. I just wanted to give a gift to my gf who is there for the time being for her birthday and them selling themselves as a premium flower vendor all over the world gave me a sense of calm.

But NO! They do not contact you when the item is being delivered. They do not read any of the client notes. Their help center is a bot. They do not try to exhaust all things necessary before considering the delivery a fail and worse, they gaslight you into thinking that the cause of failure was because the recipient rescheduled when she clearly did not even know that a delivery was happening since it was a surprise.

My title says “the worst” because I ordered from another company who completed my order in 1 day, in fact in a few hours. I ordered from these guys (floward) weeks prior to the date and they managed to mess it up.

On time to nice to send gifts to friends in different country

Excellent!
Gorgeous flowers and beautiful colors.

Tried to cancel the order before it delivered but there was a problem with the app that could not be solved as there was a bug from their end. Customer service team did not help and just stated the obvious

We ordered on a special occasion (Eid) for our sick mother that lives in a different country and Floward claimed they delivered it when they never even attempted to contact her and did not show up to the address, when we asked them what will happen next, they said sorry, we cannot do anything about.

This company, the founder, everything about it is despicable. Please please do not buy from here, there are so many better options.

The customer service was really helpful and solve my problem in a short time , I really appreciate it .
Many thanks to Aya , She was really patient and understood 🙏🏻

Your flowers are absolutely amazing and you give a superb services a support very kind thank you

Never delivers, made me wait 2 times almost 7 hours in total and after that told me that the courier couldn’t contact me( my phone, whatsup was turned on all the time), moreover I m staying in the 5 star hotel where I gave them room number, they never even reach the hotel

Worst company ever, they will not deliver your order and they will not issue a refund ...

Very very poor services from your company. I was expecting my delivery to come on Valentine’s Day and my order is still more than 1 hour late as I’m typing this. I’m going to be late for work because I stayed awake waiting for my delivery. You can’t provide simple tracking information to tell me how far the driver is. I’m very disappointed. And you have ruined my anniversary and Valentine’s Day. So thank you

Thanks for delivering my order on time

i ordered cake & flowers they send to me to much late after 10pm , cake is broken i ask them why like this because it’s driver very Dunked so I didn’t discuss with him I informed with floward they not responding also very sad , our beautiful moment they make disappointed ☹️ I thought I'd post this so that no one else will have the same thing happen to me this time

-0 VERY BAD!!!!!! The plant sustained significant damage, with several leaves broken, which was quite unfortunate.

I ordered and they delivered today instead of the 24th of Jan. Horrible after sale service.

Excellent customer service & communication.

Forward Egypt is the most horrible customer support and customer service
I have ordered to be contacted with the receiver within three hours
The order even after more than 24 hours shows received and even not prepared neither sent
I contacted the customer support they said they need from me to send them the location and I sent the address but the order staus still not changed
They market their product as you don’t need to. Send the address just a mobile number and will contact with the receiver to confirm the address of delivery within the same area..
customer service and support team are Not available and when available Not helpful and giving Not valid excuses instead of solving problems or offering solutions

Very bad I chose flower they send different and bad flower and they send it for the different house and let three days