Floor Street Reviews 

1,503
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 845 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support provided by helpful staff members, who make the ordering process extremely easy and respond very quickly. People note that the flooring products are of outstanding quality and offer genuinely great value for money. Consumers also appreciate the prompt delivery service, frequently receiving samples and full orders right on schedule. Buyers highlight the useful advice on quantities and appropriate underlay, ensuring a smooth and straightforward purchasing experience. Reviewers mention that the platform is user-friendly and helps make home renovations completely stress-free.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the outstanding quality and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their flooring... See more

Delivery service

Customers report positive experiences with delivery service, highlighting prompt arrivals and helpful... See more

Staff

People report positive experiences with staff, highlighting helpful and responsive communication. Consumers... See more

Order

Consumers find order to be positive, highlighting a smooth and easy process supported by attentive staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to six different flooring places before deciding to go with Floor Street. Not only did they have the colour we wanted but the customer service was first class. Sean went above and beyond to make... See more

Rated 5 out of 5 stars

We havent yet had our flooring delivered but wanted to take the time to share our experience so far. Since placing the order for our sample we have had the pleasure of being Sean’s customers. He’s b... See more

Rated 5 out of 5 stars

We needed flooring delivered to a new build which had no registered address yet. Contacted them by WhatsApp on a Sunday, got a quick response from Sean who was so incredibly helpful - he helped us ful... See more

Rated 5 out of 5 stars

Amazing! Ordered 60 square metres and due to us deciding last minute that we wanted to also do our utility room as we loved the floor so much along with the quality being outstanding.We last minute ne... See more


Company details

  1. Flooring Store
  2. Carpet Store
  3. Wood and Laminate Flooring Supplier

Written by the company

Best Flooring Company In The World. 🌎🚀 In Sunday Times Top 100 List & Birmingham Women's & Children's Hospital Partner ❤️ Follow us on Instagram @floor.street


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,503)

830 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The company has been great answering…

The company has been great answering all my questions before I placed the order. Davinder was the customer service agent who has been really helpful and replying swiftly to Amy queries I had and also gave me a code for a 5% discount before paying for my good and gave me good advice for the flooring, can't wait to get my flooring and get it laid. Great company. 5 stars all the way.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Davinder has been excellent

Davinder has been excellent. Helped all the way through and been unbelievably patient with me as my situation with my house and ordering has been a bit awkward but he was absolutely spot on.
Will be recommending.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I travelled from Coventry to Floor Street in Birmingham after hearing great things about them, and I'm so glad I did. From the moment we arrived, the whole experience was professional, welcoming, and completely stress-free.

A special thank you to Davinder, who looked after us throughout the process. He was incredibly knowledgeable, patient, and genuinely took the time to understand what we were looking for. He explained all the different flooring options in detail, answered every question we had, and never made us feel rushed or pressured into making a decision.

What really stood out was how easy Davinder made everything. Choosing flooring can be overwhelming with so many options available, but he guided us every step of the way and made the whole process simple and enjoyable. His customer service was outstanding, and it was clear that he genuinely cared about making sure we were happy with our choice.

The quality of the flooring on display was excellent, with a fantastic range to suit different styles and budgets. The prices were competitive, and the overall service was second to none.

It was definitely worth travelling from Coventry to Birmingham, and I wouldn't hesitate to recommend Floor Street to anyone looking for high-quality flooring and exceptional customer service. Thank you again to Davinder for making it such a positive experience—we'll definitely be back for any future flooring needs!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Sean was really quick to respond and…

Sean was really quick to respond and helpful in providing clear next steps on how to get the flooring we wanted swiftly. He made suggestions as to how to better get what we needed and put a plan for delivery together. Thanks so much Sean!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Sean was extremely helpful and guided…

Sean was extremely helpful and guided me through my purchase, recommending things that I hadn’t considered as well as the providing the correct underlay required for my product.
He was flexible and punctual calling me when I was available and kept up good communication. Would highly recommend and use again. Thanks Sean!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering, really happy

Had a great experience with Floor Street. Sean was my point of contact and he made ordering easy and straightforward. All arrived as arranged, great communication & customer service
Really happy

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Davinder’s Excellent Customer Service

I ordered my flooring with Davinder’s help. He was very helpful and patient and made the process a breeze. Huge thanks for the top rate customer service, nothing was too much trouble. I would definitely recommend.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Spoke to Davinder today who was very…

Spoke to Davinder today who was very helpful and patient. This is the 3rd or 4rth time I’ve contacted him regarding my floor and each time he assisted me and reassured me of the floor and underlay I need for me house. Thank you again floor street/davinder

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Stair runner

Just ordered our runner and carpet for the landing. Was very nervous to measure in case we ordered the wrong size. Sean helped us step by step. Very helpful and great customer service

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

One of our family friend recommended Floorstreet.
I ordered floor samples through company website. I was impressed by the service provided by Davinder. He messaged me on my phone to confirmed order and was very helpful.
He was very supportive and answered all questions regarding flooring.
I am very satisfied with service provided by Davinder.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Sean at Floor Street was very helpful

Sean at Floor Street was very helpful - made everything easy - including me needing to change (bring forward!) my delivery date and when I had a change of heart on the colour flooring I had offered.

Flooring has now arrived all hassle free - will review actual flooring for ease of laying and quality etc once it’s down.

Thanks Sean for your help.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

A+++

My experience of the service provided by Sean was great. He was very helpful. From start to the end of the purchasing I cannot fault the service. I am yet to receive the flooring so will assess the end result when received. Thank You so much Sean for amazing service.

27 June 2026
Unprompted review

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