Floor Street Reviews 

1,501
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 836 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, patient, and knowledgeable throughout the entire selection and ordering process. Consumers also highlight the outstanding quality of the flooring products, noting that samples arrive promptly and match their renovation expectations perfectly. Though some customers experienced minor issues such as receiving damaged packs, incorrect item finishes, or delayed shipments that required extra communication and coordination, most experiences were remarkably smooth. Reviewers greatly appreciate being able to choose preferred delivery dates, easily arrange custom orders, and receive quick responses when planning their projects.

What people talk about most

Product

Consumers find product quality to be outstanding, praising the amazing feel and gorgeous appearance of the... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with their... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive on time and... See more

Staff

Customers had positive experiences with staff, highlighting that team members are extremely helpful, polite,... See more

Order

People report positive experiences with order processes, highlighting helpful support and quick sample... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to six different flooring places before deciding to go with Floor Street. Not only did they have the colour we wanted but the customer service was first class. Sean went above and beyond to make... See more

Rated 5 out of 5 stars

We havent yet had our flooring delivered but wanted to take the time to share our experience so far. Since placing the order for our sample we have had the pleasure of being Sean’s customers. He’s b... See more

Rated 5 out of 5 stars

We needed flooring delivered to a new build which had no registered address yet. Contacted them by WhatsApp on a Sunday, got a quick response from Sean who was so incredibly helpful - he helped us ful... See more

Rated 5 out of 5 stars

Davinder was a great help, despite him being busy with lots of customers he found the time to look after me and my partner. Really knowledgeable and informative on the different floorings we could hav... See more


Company details

  1. Flooring Store
  2. Carpet Store
  3. Wood and Laminate Flooring Supplier

Written by the company

Best Flooring Company In The World. 🌎🚀 In Sunday Times Top 100 List & Birmingham Women's & Children's Hospital Partner ❤️ Follow us on Instagram @floor.street


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,501)

828 reviews in the last 12 months

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Rated 5 out of 5 stars

DAVINDER

We had the pleasure to recently work with Davinder at Floor Street.

I must admit from day one when we were introduced to him at the showroom to several weeks down the line, the service we have received has been impeccable and faultless!

We just bought our new family home and the ideas that Davinder shared on interior design and the best flooring to match this really made a difference to our whole buying experience with Floor Street.

You can trust Davinder to give you the best ideas and expertise when it comes to flooring.

We highly recommend Floor Street and be sure to ask for Davinder.

Thank you team and look forward to working with you guys on our next project!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Sean has been a great help with my…

Sean has been a great help with my order, I was undecided on what stair runner I wanted but he has helped me make the right decision and sorted everything out for me to make the process run smoothly and even added a discount which I appreciated. Great customer service, always replied promptly to my messages and very professional and knowledgeable. I’m yet to receive my order as only purchased today so I will update my review when it’s arrived. Thank you again Sean.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Had a fantastic experience when…

Had a fantastic experience when ordering with floor street. I spoke to Sean who arranged my flooring and put this in storage till I needed it. It’s difficult to store materials when you’re renovating a whole house so I really appreciated it. Sean was fast and efficient in responses to me and above all very polite.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Great costumer service

We got our carpet and stairs runner yesterday and we’re very happy with our purchase. Davinder (Dava) has been very helpful with the items we wanted and answered our questions professionally without being too pushy. It was particularly helpful for us being able to exchange messages through WhatsApp as we got info quicker and we were able to phone him if needed. Thanks for the great service.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

After searching various websites for laminate flooring and adding some to my basket, I was contacted by email by Sales Rep Davinder asking if he could help me further as noticed I hadn't completed my order. I thought this was such a lovely touch. Davinder was really helpful in helping me choose my flooring and gave me the confidence to purchase through Floor Street. Outstanding service and support, highly recommend.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Really happy!

Really happy with the price, the website was super easy to shop too. Love that they can store the floor which makes it easy whilst we are renovating!!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Exactly as described

Exactly as described, exceeded expectations

Great experience from start to finish. Special thanks to Davinder, whose customer service was excellent and responsive throughout. The flooring was exactly as described and exceeded our expectations. Highly recommend.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Sean

A massive thank you for Sean for all his help with our recent order. He went out of his way responding late into Friday evening and early on Saturday.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

5* customer Service- Desert Oak Herringbone

I ordered my Desert Oak Herringbone flooring through Davinder at Floor Street, and the service I received was outstanding from start to finish. Davinder was incredibly helpful, knowledgeable, and responsive, answering all of my questions quickly and making the whole process seamless.

The flooring looks fantastic, and I can't wait to get it installed. Delivery was quick, straightforward, and exactly as promised.

If you're considering new flooring and need advice on styles or products, I would highly recommend speaking to Davinder. His excellent customer service, product knowledge, and willingness to help made all the difference. Thank you, Davinder!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Mellow helped me in the show room and…

Mellow helped me in the show room and provided me with detailed information and samples to take away. The WhatsApp customer service replied back promptly. My experience has been great and I would order again for sure. I can see why they have so much good feedback

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Ordered 60 square metres and due to us deciding last minute that we wanted to also do our utility room as we loved the floor so much along with the quality being outstanding.We last minute needed one extra box. I rung up and spoke to Lemar and asked if it could be delivered asap, he made sure it was next day delivery. He was professional and super helpful. Really highly impressed with Lemar’s customer service. A credit to the company and shows that floor streets staff prioritise customers.

3 June 2026
Unprompted review

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