Ordered samples via the website. Generally positive, but 2 samples could not be provided; and one other sample could not be found on the website at all. Visited the store, and got it all sorted though... See more
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Jordon at Culverhouse Cross Cardiff was extremely helpful when we were choosing our carpet. His communication after our order and up until our fitting date was excellent keeping us updated. Our fitte... See more
Floor giants at Swansea Enterprise park were very helpful. They allowed us to store our order there until we were ready for it and refunded us after installation with our spare pack. There was a sligh... See more
Well done Ash and Lisa (Derby)on really helping us to decide on flooring for our newbuild orangery. We had been going round in circles with our choices but sensible advice, taking note of our require... See more
Company details
Written by the company
At Floor Giants we believe every great space starts from the ground up. Since 2017 our family-run team has helped thousands of homeowners, landlords and trade professionals find the perfect foundation for their projects with our huge range of premium-yet-affordable flooring. From timeless solid wood and parquet to on-trend luxury vinyl tiles (LVT), durable laminate, sumptuous carpets and low-maintenance artificial grass, we stock it all under one digital roof and in selected UK showrooms. What makes us different? Choice, expertise and service. More than 5,000 products are ready to ship, with complimentary hand samples so you can feel the quality before you commit. Our knowledgeable advisors are only a message or phone-call away to guide you through measuring, installation and after-care, keeping jargon to a minimum and honesty at a maximum. We process most orders within 24 hours and offer flexible nationwide delivery or convenient Click & Collect, so your new floor arrives when it suits you. We’re also committed to unbeatable value. Direct relationships with leading manufacturers mean you pay trade-level prices without sacrificing quality. Add in sustainably sourced materials, clear recycling guidance and our “Inspire Every Step” ethos, and it’s easy to see why so many customers rate us “Excellent” on Trustpilot. Floor Giants: inspiring every step with quality flooring, reliable service and prices that won’t floor your budget. Shop online today at FloorGiants.co.uk and experience the giant difference.
Expert Flooring Services
Written by the company
- Free On-Site Measuring & Advice
- We make choosing your perfect floor easy. Our team can visit your property with a selection of samples and provide a free, no-obligation quotation to complete your project. Get professional advice and accurate measurements, with no pressure — just guidance you can trust.
- Unlimited Free Flooring Samples
- Not sure which floor is right for you? Order unlimited free samples directly from our website and see, touch, and compare our range from the comfort of your home. Choosing the perfect flooring has never been easier, and it’s completely free!
Enjoy Peace of Mind with Our 12-Month Fitting Guarantee
Book with confidence — your flooring installation is protected for a full 12 months.
When you choose us for your flooring installation, you’re choosing quality and confidence. Every fitting booked directly through our business is backed by a 12-month Fitting Guarantee, giving you complete peace of mind.
If any issue arises due to our installation workmanship, we’ll return promptly to inspect and put things right — completely free of charge.
Please note: our guarantee covers fitting workmanship only and does not extend to product-related issues such as manufacturer defects or natural wear and tear.
Contact info
Unit 2 Bemrose Park, Wayzgoose Drive, DE21 6XQ, Derby, United Kingdom
- sales@floorgiants.co.uk
- floorgiants.co.uk
15% Off All Flooring
3.8
Great
394 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great experience very helpful good…
A great experience very helpful good quality products looks great
26 June 2025
So update to my service with Floor…
So update to my service with Floor Giants - after receiving a lovely reassuring call from the company I was promised a visit from the fitters on the Wednesday and surprise surprise no visit and to top it off no follow up call from floor giants the following day as promised! Can I say I am surprised ??? No I ain’t awful company
25 June 2025
Unprompted review
Avoid Floor Giants Doncaster. We spent thousands and ended up with a failed floor, no support, and no accountability.
I posted a negative review about Floor Giants Doncaster a year ago on Google. Things have gone from bad to worse.
The floor they sold us is now failing. I complained and they sent someone to inspect it. That person acknowledged issues and reported back to head office. Their response? Blame us for using too much water or having damp. They said if I disagreed, I should get an independent inspection.
I paid £350 for that, and the independent report clearly stated it was due to poor fitting (not water damage).
The fitter was recommended by Floor Giants, but because we paid him directly, they claim no responsibility. They say they only recommend fitters — a convenient excuse when things go wrong. They gave me the fitter’s number, but he’s not answering.
So after spending thousands on a floor that looked fine at first but is now deteriorating, I’ve been left with no support, no responsibility taken, and no comeback.
Please take this as a warning:
• Floor Giants recommend fitters but deny all liability
• Their customer service disappears when there’s a problem
• Even with an independent report, they won’t help
• You risk being left with a failed floor and no recourse
Spend your money with a local firm that employs its own fitters and guarantees their work. Floor Giants just sell the product and walk away.
23 June 2025
Unprompted review
The staff were very knowledgeable and…
The staff were very knowledgeable and professional in their dealings with customers.
6 November 2024
Reply from Floor Giants
Hi Alun,
Thank you for your kind feedback! We're thrilled to hear that our team made a positive impression. Providing excellent service is something we take great pride in, and it's always rewarding to know our efforts are appreciated. We look forward to welcoming you again soon! - Albert
I feel let down
I purchased 24 boxes of laminate flooring from Floor Giants. The experience in the shop and from the delivery driver was very good.
However, when I tried to return 3 boxes that were left over for a refund, I was refused as it was over 28 days since delivery. I am an amateur DIYer and took my time to lay the laminate correctly.
I feel let down that they couldn't refund me for the 3 unused boxes when I had spent £750 with them. Poor treatment of their customers
19 June 2025
Unprompted review
Reply from Floor Giants
Hi Glenn,
Thank you for taking the time to leave a review. We're glad to hear you were satisfied with the service in-store and at the point of delivery. Our returns policy is clearly outlined at the time of purchase and printed on the receipt to ensure transparency. While we understand it may be disappointing not to return unused items outside the return window, we do apply this policy consistently to be fair to all customers. We appreciate your feedback and your custom. - Albert
Great service from knowledgeable and…
Great service from knowledgeable and helpful people.
30 May 2025
Reply from Floor Giants
Thank you for taking the time to leave us a review. We’re so pleased to hear you had a positive experience with our team. Delivering reliable support and ensuring our customers feel confident is always a top priority. We truly appreciate your feedback and your support - Albert
Great customer service from Josh in the…
Great customer service from Josh in the Merthyr Tydfil store. After something specific which we found with assistance. Really very helpful and a discount always a bonus.
14 June 2025
Unprompted review
Reply from Floor Giants
Hi Dean,
Thank you for taking the time to share your experience! We're so pleased to hear that you had a positive visit to our Merthyr Tydfil store and that Josh was able to provide the support you needed. It's always great when we can help our customers find exactly what they're looking for. We'll be sure to pass on your kind words to Josh. - Albert
Herringbone flooring
I really wanted to give Floor Giants 5 stars as the flooring I had put down is beautiful & I couldn't fault the fitter at the time however I've had to just give them 3 stars as 7 months later a small section of the flooring is ALREADY getting gaps in it where it joins & for something that's guaranteed for 15 years this is definitely NOT GOOD so I'm left feeling very disappointed
13 June 2025
Reply from Floor Giants
Hi Sandra,
I as terribly sorry to hear you are experiencing some issues with your flooring. I have asked the store to contact you so that we can look into this further for you. - Albert
Reply from Floor Giants
Hi Anne,
Thank you for taking the time to leave us a review. We're so pleased to hear that you had a positive experience with both our team and the product. Delivering great service and high-quality items is very important to us, and it’s always rewarding to know we’re meeting those standards. We appreciate your support and hope to serve you again in the future! - Albert
I had my wood flooring for a good price…
I had my wood flooring for a good price at the time. A good quality
19 September 2024
Reply from Floor Giants
Hi Rodney,
Thank you for sharing your experience with us. We're glad to hear you were pleased with the value and quality of your wood flooring. It’s great to know we could offer something that met your expectations. We appreciate your feedback and hope you continue to enjoy your flooring for years to come! - Albert
I did not realise I had ordered any goods from you.
I did not remember buying any goods from you. But you reminded me of if a purchase over a year ago, where your company was not mentioned.
I was happy with those products.
10 June 2025
Reply from Floor Giants
Hi Brian,
No problem at all, thank you for taking the time to leave us a review.
I am thrilled to hear to you are pleased with the flooring and we truly appreciate your custom, and hope to see you again for your next flooring project - Albert
Many thanks
Gemma and her colleagues at the Merthyr branch could not have been more helpful. Really pleased with my flooring. A big thank you.
16 July 2024
Reply from Floor Giants
Hi Brigitte,
Thank you for your lovely feedback. We're delighted to hear that the team at our Merthyr branch provided such helpful service. It’s wonderful to know you’re happy with your flooring—we’ll be sure to pass on your kind words to the team. Thanks again for choosing us. - Albert
Excellent !!
Good product, fitted quickly and efficiently by very professional fitters . Over a year later the floor looks as good as it did when it went down . Would highly recommend . The product was engineered wood . Top quality underlay was used which has very good thermal and acoustic qualities.
12 June 2025
Reply from Floor Giants
Hi David,
Thank you for taking the time to share your experience. We're so pleased to hear that your engineered wood flooring has stood the test of time and continues to impress. It's great to know the installation went smoothly and that the underlay has made a positive difference. We truly appreciate your recommendation and are glad you’re enjoying the long-lasting quality of your floor. - Albert
Reply from Floor Giants
Thank you for taking the time to leave us a review, we truly appreciate your custom and your kind words, and we hope to see you again soon! - Albert
Pleased
Staff are friendly.we had to wait awhile for our flooring. The flooring is good quality and looks good. Pleased with it .They need more choice of door plates .we had to purchase else where .the ones they had didnt match our flooring
16 September 2024
Reply from Floor Giants
Hi Lynne,
Thank you for your review and for sharing your experience with us. We're glad to hear you're pleased with the quality and look of your flooring, and that our team made you feel welcome. We appreciate your patience with the wait time and your comments regarding the door plates. Feedback like this helps us improve. We’ll certainly take it on board as we look to expand our range. Thanks again for choosing us. - Albert
About quality bad
20 August 2024
Reply from Floor Giants
Hi Saeed,
Thank you for taking the time to leave a review.
I am unsure as to exactly what it is you are unhappy with? If you could provide us with some more information then I would be more than happy to look into this further for you? - Albert
Good product questionable fitting service
The fitter they supplied tried to negotiate more money directly with me which was underhanded and they slagged off the company. They weren’t professional and from point of sale I never really felt Floor Giants cared after that even though fitting is surely very important part of the process if you choose to go through Floor Giants fitter I would expect better
1 July 2024
Reply from Floor Giants
Hi Sharon,
Thank you for taking the time to leave us a review.
I'm very sorry to hear about the experience you had with the fitter assigned to your job. We pride ourselves on every aspect of the customer journey, including the fitting process and aftercare. So we are disheartened to hear that your experience did not reflect this.
Please rest assured that the fitter in question no longer carries out work on our behalf. We hope your floor is looking beautiful, and if there's anything else we can help you with, please don't hesitate to get in touch. - Albert
Reply from Floor Giants
Hi Ed,
Thank you for your kind words! We're delighted to hear you had a helpful in-store experience and enjoyed the range of products available. We appreciate your support and look forward to welcoming you back again soon. - Albert
Really friendly and helpful staff
Really friendly and helpful staff got me the right flooring for my new home and under the budget I was looking to spend as well. Would use them again but the flooring has a lifetime guarantee :D
8 December 2024
Reply from Floor Giants
Hi,
Thank you for the fantastic feedback! We're so pleased our team could help you find the perfect flooring for your new home—and within budget too. It’s great to know you're happy with your choice, and we love that the lifetime guarantee gives you extra peace of mind. Wishing you all the best in your new home. - Albert
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