Ordered samples via the website. Generally positive, but 2 samples could not be provided; and one other sample could not be found on the website at all. Visited the store, and got it all sorted though... See more
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Jordon at Culverhouse Cross Cardiff was extremely helpful when we were choosing our carpet. His communication after our order and up until our fitting date was excellent keeping us updated. Our fitte... See more
Floor giants at Swansea Enterprise park were very helpful. They allowed us to store our order there until we were ready for it and refunded us after installation with our spare pack. There was a sligh... See more
Well done Ash and Lisa (Derby)on really helping us to decide on flooring for our newbuild orangery. We had been going round in circles with our choices but sensible advice, taking note of our require... See more
Company details
Written by the company
At Floor Giants we believe every great space starts from the ground up. Since 2017 our family-run team has helped thousands of homeowners, landlords and trade professionals find the perfect foundation for their projects with our huge range of premium-yet-affordable flooring. From timeless solid wood and parquet to on-trend luxury vinyl tiles (LVT), durable laminate, sumptuous carpets and low-maintenance artificial grass, we stock it all under one digital roof and in selected UK showrooms. What makes us different? Choice, expertise and service. More than 5,000 products are ready to ship, with complimentary hand samples so you can feel the quality before you commit. Our knowledgeable advisors are only a message or phone-call away to guide you through measuring, installation and after-care, keeping jargon to a minimum and honesty at a maximum. We process most orders within 24 hours and offer flexible nationwide delivery or convenient Click & Collect, so your new floor arrives when it suits you. We’re also committed to unbeatable value. Direct relationships with leading manufacturers mean you pay trade-level prices without sacrificing quality. Add in sustainably sourced materials, clear recycling guidance and our “Inspire Every Step” ethos, and it’s easy to see why so many customers rate us “Excellent” on Trustpilot. Floor Giants: inspiring every step with quality flooring, reliable service and prices that won’t floor your budget. Shop online today at FloorGiants.co.uk and experience the giant difference.
Expert Flooring Services
Written by the company
- Free On-Site Measuring & Advice
- We make choosing your perfect floor easy. Our team can visit your property with a selection of samples and provide a free, no-obligation quotation to complete your project. Get professional advice and accurate measurements, with no pressure — just guidance you can trust.
- Unlimited Free Flooring Samples
- Not sure which floor is right for you? Order unlimited free samples directly from our website and see, touch, and compare our range from the comfort of your home. Choosing the perfect flooring has never been easier, and it’s completely free!
Enjoy Peace of Mind with Our 12-Month Fitting Guarantee
Book with confidence — your flooring installation is protected for a full 12 months.
When you choose us for your flooring installation, you’re choosing quality and confidence. Every fitting booked directly through our business is backed by a 12-month Fitting Guarantee, giving you complete peace of mind.
If any issue arises due to our installation workmanship, we’ll return promptly to inspect and put things right — completely free of charge.
Please note: our guarantee covers fitting workmanship only and does not extend to product-related issues such as manufacturer defects or natural wear and tear.
Contact info
Unit 2 Bemrose Park, Wayzgoose Drive, DE21 6XQ, Derby, United Kingdom
- sales@floorgiants.co.uk
- floorgiants.co.uk
15% Off All Flooring
3.8
Great
397 reviews
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Replied to 25% of negative reviews
Typically replies within 2 weeks
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Lacking transparency re costs and way overpriced - Cardiff
Wanted engineered wood flooring throughout the whole of the upstairs of my house and arranged for the guy to come out and measure up.
Got the quote back 6495.04 for flooring with beading (inc VAT and fitting), taking skirting off and putting back on again would be 7365.29. Taking up and disposal of floors - 500.
I went back and asked if we could come down to 5800 (now I know that's still way over what it should be) and the back and forth started.
Trying to get a breakdown of the exact costs was impossible. I was told I was not allowed to be told the total measurement of the space as they had come out and measured for free. Let's face it I wasn't told this so I couldn't work out approx what I should have been charged. I was told one day that oak beading had doubled in price, the following day it had tripled???!!! At this point I told them to forget it due to the lack of transparency over costs and what I was being asked to pay for. Additionally I was asked to pay the whole sum upfront to lock in whatever discount (didn't get around to discussing that but was told it could be up to 30% - for materials only) I was given - apparently this isn't illegal but it's definitely unethical to apply such pressure.
Found a small, local company who have now quoted me 4000 for the whole thing (with beading), 4250 if I want the skirting taken off and put back and 264 for uplift and removal of existing floors.
Floor Giants were clearly trying to milk me for every penny. I'm just relieved that I could see what they were trying to do.
18 July 2025
Unprompted review
Fantastic staff
Fantastic staff helping with all sorts of queries, giving advice all the way even had a sample board for us to hire to assist with other furnishing colour schemes
Defo recommending and will shop here again
15 May 2025
Employees making you feel welcome and…
Employees making you feel welcome and taking time out to ensure you have made the correct selection for you.
18 June 2025
Damaged laminate flooring
2 full packs of laminate flooring were broken. There was considerable delay in replacing them so the fitters had to leave the job and return the following week. The wrong replacements were sent on 2 occasions. In all we had to make 4 return journeys to collect the order each lasting between 1 and 2 hours. Staff were apologetic but no compensation was offered for the inconvenience, wasted time and petrol. Handling staff need to check that packs are not damaged and comply correctly with the order.
3 July 2025
Our 2nd time buying here
Our 2nd time buying here. Advice and service was great. Will recommend!
8 July 2025
Flooring experiance.
Guided me to what I needed make recommendations of products was never pressured into buying given time to decide held my purchases till I could collect would recommend your staff and company to friends and family thankyou for all the help I was given .not sure of date rough guess
6 August 2024
Staff were very helpful
Staff were very helpful. The flooring we wanted wasn’t in stock but they were able to have it sent from the warehouse within a week which was fine for our needs
15 June 2025
Competiively priced
Competiively priced. Quick delivery from date of order. Staff phoned to let us know our vinyl had been delivered and arranged fitting. 10th July 2025
10 July 2025
Really quick relaiable service
25 June 2025
Great customer service and very helpful
12 June 2025
Terrible service
Terrible communication. No apology for cancelling my fitting when I had to take 2 days off work. They failed to organise for the the door to be cut down prior to screeding. Then tried to deny that they knew it was an outside door that needed cutting down despite standing with me at the actual door during the visit. They have taken my money but no idea when I will get my floor. Avoid this company!
7 July 2025
Professional,helpful,great customer…
Professional,helpful,great customer service ,i will recomend them to my famiky and friends .
5 June 2025
Excellent advice /Service
Excellent service and advice on choosing the correct flooring for our hallway- dinning room - kitchen
Very helpful advice in preparing the subfloor and delivery date/ information
Thank you Guys
26 June 2025
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