Good choice of flooring, delivered on time as promised. A few boards damaged in transit but was able to complete job within the 10% wastage factor. Floorbay very quick to offer compensation without... See more
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We recently renovated our kitchen and utility room and spent weeks comparing different flooring companies. Floorbay had the best choice and the prices were much better than the local stores. I ordered... See more
Company replied
Having been badly let down by two other suppliers we found Floorbay on-line and telephoned them them late on Monday afternoon. Mike was able to confirm straight away that they had the flooring we wan... See more
Company replied
Thanks to Mike who went the extra mile to solve our supply problems after being badly let down by 3 other suppliers .His product knowledge was unbelievable .Great service great price and next day deli... See more
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Company details
Written by the company
Luxury vinyl flooring ✅ Top brands for the best prices ✅ Our luxury vinyl flooring range includes Amtico, Luvanto, Karndean & Quick Step
Contact info
77 Park Lane Poynton , SK12 1RD, Cheshire , United Kingdom
- 01625 876387
- Sales@floorbay.co.uk
- floorbay.co.uk
4.5
Excellent
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
Good choice of flooring, delivered on time as promised. A few boards damaged in transit but was able to complete job within the 10% wastage factor.
Floorbay very quick to offer compensation without argument, this was in excess of what I was expecting.
WELL DONE FLOORBAY!
16 July 2026
Unprompted review
Reply from Floorbay
Dear Mark. Thank you for taking your time to leave such a kind review. It really ia appreciated. Unfortunately couriers fall below the standard we would all like occasionally but I am very pleased you were able to complete your installation. I hope your floor looks amazing for many years to come and than you for choosing Floorbay.
With best wishes
Rick
Excellent Flooring Quality and Fast Delivery
We recently renovated our kitchen and utility room and spent weeks comparing different flooring companies. Floorbay had the best choice and the prices were much better than the local stores. I ordered a few samples first, which arrived quickly and made it much easier to decide. The flooring looks even better in person and feels really solid underfoot. Delivery arrived the next day as promised, everything was well packed, and there was no damage. The whole process was straightforward from start to finish, and I wouldn't hesitate to order from them again.
22 July 2026
Unprompted review
Reply from Floorbay
Dear Mark
Thank you so much for your positive and detailed review. It’s so pleasing to hear your whole journey went exactly as we would all like and really appreciate you reflecting this. I hope your new flooring looks fantastic now it’s fitted and thank you so much for choosing floorbay.
With best wishes
Rick
Excellent customer service from order…
Excellent customer service from order through to delivery. Always kept informed of delivery timescales and a small issue with some damaged boards was dealt with quickly and efficiently and replacements arrived within a few days.
Highly recommended for price and service and I will use them again for future projects.
23 July 2026
Unprompted review
Reply from Floorbay
Dear Sheena
Thank you so much for your kind comments. It really is appreciated. I am sorry some boards arrived damaged. Unfortunately occasionally couriers don’t handle products as well all wish but I am pleased we manage to find a solution in a timely manner. And thank you for trusting us with your order. We are not the biggest but we strive to be the best we possibly can.
With best wishes
Rick
Fantastic Service & Advice
Many thanks to Rick and his team for fantastic service. We purchased over 60m of Invictus flooring from Floorbay at an unbeatable price. The service and advice we received was second to none. My flooring contractor is equally impressed by Floorbay and their attention to detail. Many thanks to Rick and his team. We will be back for more next year when we do the next room.
2 June 2026
Unprompted review
Reply from Floorbay
Dear David. Thank you so much for your Kind review. The Invictus Ultimus is the very latest range from Invictus and truly looks fantastic. A “ forever “ floor 😃
We are very grateful that you chose us and hope you emjoy your floor for many years to come.
With best wishes Richard
Fantastic service, constant communication
Great experience overall!
Richard was very helpful throughout, from helping me choose the right floor, picking a delivery date that worked for us, and ensuring it arrived as planned.
We really appreciated the communication throughout, and we won’t hesitate to use Floorbay again in the future.
23 May 2026
Unprompted review
Reply from Floorbay
Dear Megan. Thank you so much for your kind review. It really does feel refreshing when all the cogs turn as hoped and everything fall into place. Luvanto is a truly fantastic brand. You chose well. I hope it looks fantastic for many years to come.
Great experience
We had a great experience from start to finish from Rick and his team. They helped us select the right specification based on our needs. We now have a wonderful Karndean floor.
20 May 2026
Unprompted review
Reply from Floorbay
Dear Mr Fairclough
Thank you for your kind review. I think we had some joint fun in problem solving and it’s fantastic news you are happy with the end result.
Thank you again
With best wishes
Richard
Good customer service
I've ordered some LVT flooring. Despite me making a mistake all was eventually sorted by Richard, end of the day leaving me being a satisfied customer. I would use the company again.
21 May 2026
Unprompted review
Reply from Floorbay
Dear Peter
Thank you so much for your kind review. We all make mistakes and fortunately it was very easy fix. Thank you so much for allowing me to work closely with you to find a solution.
With best wishes
Richard
i spoke to a guy rick on 16th may…
i spoke to a guy rick on 16th may ordered karndean calcutta rick said i will receive my order by friday 22nd may at the latest .i rang weds 20th to double check when i will receive the order.they said on friday its coming direct to me .i then phones at 1 pm to say i havent received order yet then a lady rang me and said the tile is not in stock .why did this company accept my order when they dont have a tile in stock .they are very unprofessional discusting customer service .absolute scammers i have booked a 2 floor fitters for saturday 23rd may i will loose more money because of this
22 May 2026
Unprompted review
Reply from Floorbay
Dear Mr Azaz
Following on from our telephone call earlier today I wish to thank you for both your diplomatic and calm nature. I can not disagree with you in any respect that unfortunately service levels have sadly fallen way below what we strive for. As explained to you yesterday by Karndean customer services management they had been made aware of a quality control issue in the product and as would be normal practice they decided it best to take the flooring “ off sale “ and quarantine it until further tests has taken place. Unfortunately this was totally outside of our control but fully appreciated the knock on effect to both your self and your installation team. On Wednesday and Thursday as normal protocol we checked everything was on schedule and they confirmed it was. It was only on Friday that the bad news was conveyed to us and the subsequent call from Karndean.
I honestly cannot apologise enough and I have requested a that a compensation payment be made to you in an attempt to try and help a little with the inconvenience you have suffered.
I have processed a full refund today and you should have by now received email confirmation.
I sincerely hope you will be able to bring your project back on track next week.
With genuine best wishes
Richard
Very pleased with my flooring
Very pleased with my flooring. Delivery was prompt and customer support was helpful.
21 April 2026
Unprompted review
Reply from Floorbay
Dear Sir / Madam
I am so sorry but I am unable to see the origin of your review or your name. However thank you so much for being kind enough to leave such a lovely review.
With best Wishes
Richard
Very happy with my purchase
Very happy with my purchase. Flooring came within the timeframe specified. I had some questions and answers were prompt, nothing was any trouble for them
Would definitely purchase again
Thanks very much :)
7 January 2026
Unprompted review
Reply from Floorbay
So sorry as we are unsure who has written this review. But thank you so much for using our company and leaving a kind review.
Regards
Rick
Great service
Thanks to Mike who went the extra mile to solve our supply problems after being badly let down by 3 other suppliers .His product knowledge was unbelievable .Great service great price and next day delivery good old fashion British service very well done
11 December 2025
Unprompted review
Reply from Floorbay
Dear David
Thank you so much for your kind review. Mike has been with us for 18 years and is “ old school “ if you like which is the way we like to run our business. So happy he was able to assist with your new flooring.
With best wishes
Rick
Courteous, prompt and efficient
Having been badly let down by two other suppliers we found Floorbay on-line and telephoned them them late on Monday afternoon. Mike was able to confirm straight away that they had the flooring we wanted in stock and we placed our order. The promised email confirmation came through that evening, our order was dispatched the next day and delivered the day after. Courteous, prompt and efficient - we are really impressed with Floorbay Thanks guys!
3 December 2025
Unprompted review
Reply from Floorbay
Dear Ian
Thank you so much for your kind review.
I am so pleased that Mike was able to source your flooring in the required timescale. I will certainly let him know you have left a review for him. And also thank you for giving us the opportunity to earn your review. Your support is very much appreciated
With best wishes
Richard
After sales service is non existent
Order number : 41631
I bought three boxes of LV flooring from this company for a small room. Apon delivery there was a damaged plank in one box and two damaged in a second box. The boxes were really well packed, so the damage was done before dispatch.
I sent photos to this company to complain , with follow up emails, as I did not get a response. I finally gave up, so I will be purchasing my future flooring elsewhere.
23 June 2025
Unprompted review
Reply from Floorbay
Dear Mr Redgrave.
We are very sorry to hear your order arrived damaged.
It would seem that your message from what is now 5 months ago may have gone to our dispatch
“no reply address” email which isn’t monitored.
As you have mentioned the flooring was well wrapped so I can only assume sadly it was damaged prior to the manufacturer boxing it.
Please feel free to email info@floorbay.co.uk and we will be more than happy to look into this immediately for you as up until today sadly we were not aware that there was a problem.
We of course apologise for any inconvenience caused.
With best wishes
Cheryl
Great customer service and excellent…
Great customer service and excellent service. I will definitely use this company again and believe me I have ordered so many products on the internet and I can honsay this company has been the best in Al aspects
15 October 2025
Unprompted review
Reply from Floorbay
Dear Tina
You are so kind thank you.
I wish we could write reviews for customers as you have been an absolute pleasure to deal with from start to finish. It’s fantastic to read your kind comments and I am so pleased you are so happy 😀
And in return thank you so much for choosing Floorbay, it really is appreciated.
Hope to see you again soon.
Kind regards
Richard
Great service from start to finish
Great service from start to finish. Ordering was straightforward, delivery was on time, and the LVT flooring looks fantastic. Good quality product at a fair price. Would definitely use this supplier again and recommend to others.
22 August 2025
Unprompted review
Reply from Floorbay
Dear Eilish
Thank you for spending the time writing such a lovely review. It’s great to hear you had such a positive experience which as a family company we are always striving for. Thankyou again for choosing Floorbay and I hope you continue to enjoy your flooring for many years to come 😀
With best wishes
Rick
First class service from start to…
First class service from start to finish. Excellent knowledge, Mike dealt with my order which he went out of his way to ensure was delivered next day. On arrival unfortunately, there was a manufacturing issue on some of the panels. No drama this was dealt with swiftly and professionally and replacements sent next working day. Mike went the extra mile to source some extras that I needed. Would highly recommend Mike, knowledgeable, extremely helpful and delivers on his promises. Definitely 5 stars.
30 June 2025
Unprompted review
Reply from Floorbay
Wow. Thank you so much for your detailed review. I am sorry to hear about the manufacturing problem but please that Mike was able to find a solution for you. Thankyou for your understanding whilst he worked on this. Thank you for choosing Floorbay and I hope your new floor looks fantastic.
Best wishes
Rick
BRILLIANT SERVICE
This Company is not local to me, so took a chance and it has paid off. On delivery there were issues, not with Floorbay but with the courier these issues were rectified promptly by Floorbay. This Company has gone above and beyond on the Customer Service front, especially giving sound advice for fitting and sub floor prep. The Alva LVT was alot cheaper than my local stockists, it has been down 18 months now (delivery Sept 23) and it is still looking great. Thank you Floorbay we will be back to you soon for the extension flooring 🥰
14 September 2024
Unprompted review
Reply from Floorbay
Dear Lisa. Thank you so much for your kind review. I am so pleased we were able to overcome any courier difficulties and thank you for your patience. Alva isa fantastic floor and it’s great to hear we were able to save you money. I hope you enjoy your new floor for many years to come and look forward to serving you again in the future.
With best wishes
Richard Shuttleworth
Proprietor
Exemplary customer service and prompt delivery!
On Thursday I spoke to Matt at Floorbay who was very helpful and knowledgeable. I wanted to find out how quickly I could take delivery of some Karndean flooring which I needed urgently. Most other places were saying one or two weeks. I was able to order the flooring that morning, and my order was delivered two working days later on Monday morning. I was kept informed about progress the whole time. I couldn't be happier. Floorbay's customer service was exemplary. I would happily order from them again and recommend them.
17 March 2025
Unprompted review
Reply from Floorbay
Dear Stephen
Thank you so much for your kind message, it is very much appreciated. It’s really pleasing to hear about Matt and how he was able to meet all your requirements. He will certainly get a pat on the back 😃. We are by no means one of the biggest companies, but we are a family business and service is everything to us so it’s greatly appreciated when we get kind messages. And thank you for shopping with us. The internet is a big old place so thank you for choosing us.
With Best wishes
Richard Shuttleworth
Proprietor
This company is first rate
This company is first rate. I phoned to order as we live in the north of Scotland. I needed 13 packs of Quickstep vinyl flooring to match what was already laid but my nearest stockist said it was discontinued. Thanks to Floorbay and excellent Steve, my flooring was confirmed in stock and dispatched last Saturday from Chester and arrived in Caithness today Thursday which is first rate. I thoroughly recommend this company for both service and price.
20 February 2025
Unprompted review
Reply from Floorbay
Dear Ian
Thank you so much for taking the time to write this very kind review. It’s so pleasing to hear that staff have gone the extra mile to explore options to try and source your flooring. And likewise it’s also appreciated that you chose us as your retailer as we know there is a lot of competition. I hope your floor is now all installed and is a good match to your original 😃
Thank you again and best wishes.
Regards Richard ( Partner )
Brilliant & flexible service
I have engaged with both Mike and Richard over recent months regarding LVT flooring information and order. My situation is unusual in that I await resolution of a now longstanding water ingress issue (outside of my control) before delivery and installation of product can take place.
Floorbay I have to say have been extremely professional, supportive, flexible & understanding regarding my situation - with periodic contact to check on status, the latest being that I ‘currently’ anticipate being in a position to complete in March 2025 - but will formally notify/confirm in due course.
Thanks again Richard & Mike for your fantastic service and assistance. KR’s, Kevin P 👏🙌
6 December 2024
Unprompted review
Reply from Floorbay
Dear Kevin
Thank you so much for writing such a kind review. Well first of all thank you for choosing Floorbay. We know there is a lot of competition. But it’s pleasing to hear your kind comments. We are 31cyears old this year. The first independent online in the U.K. we are not huge atall. We are a family business and don’t want to be huge. We want 1st class service consistently and competitive prices. We are here to help every step of your journey.
With best
Richard ( Partner )
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