While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are really happy with the user experience, finding the app and website intuitive and easy to navigate. Many people appreciate the technology, highlighting its speed, efficiency, and the convenience of cloud-based editing. The platform is often described as a useful tool for various editing needs, with many praising its accessibility and user-friendly interface. However, some customers also noted significant issues with the product itself. A few other people also felt that the product does not work as expected, citing problems with video export, files not uploading, and the software crashing. Some reviewers mentioned difficulties with longer videos and the inability to download their work, leading to frustration and lost progress.

What people talk about most

User experience

People report positive experiences with the user experience. Many reviewers find the platform intuitive, easy... See more

Application

Customers had positive experiences with the app. Many reviewers praise its efficiency for video editing,... See more

Technology

Clients share positive opinions on technology, particularly praising its efficiency and cloud-based features.... See more

Website

Customers consistently note positive experiences with the website. Many reviewers praise its speed,... See more

Product

Reviewers highlight ambiguous aspects of the product. While some customers praise it as an absolute... See more

Based on these reviews

Rated 5 out of 5 stars

I love how they give free more than 1gb storage for free users and its very easy and kind of smooth to use, its actually a pretty good web for editing :D

Rated 5 out of 5 stars

The multiple options given by the app for a free account. There could be a limited time for members to work with each other on the free account, for ease of work. If I had the money, I would have boug... See more

Company replied

Rated 5 out of 5 stars

It was software with an easy-to-understand interface that allowed me to do the tasks I really wanted to do. I highly recommend it to anyone who is thinking about using it in the future!

Rated 5 out of 5 stars

The software was simple and easy to use and very accessible due to it being in the web browser. Overall, a very useful tool.

Company replied


Company details

  1. Video Editing Service

Written by the company

Flixier is a browser-based AI video editor for creators and teams who need to move from idea to publish without switching tools. Record your screen or webcam, upload footage, or generate clips with AI, then shape everything inside one continuous timeline. Instead of exporting between tools, you trim, sequence, refine by transcript, enhance audio and visuals, and prepare videos for distribution within the same project. AI generation lives directly inside the timeline, allowing scenes to evolve alongside your existing footage without resetting the workflow. Because rendering runs in the cloud, performance doesn’t depend on hardware. Teams can collaborate on shared projects, leave comments directly on the timeline, and publish without managing versions or file transfers. Flixier is used to create product demos, onboarding and training videos, lessons, and social content where speed matters and videos still need to feel finished and ready to share.


Contact info

4.1

Great

TrustScore 4 out of 5

239 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Not an expert in editing videos and…

Not an expert in editing videos and just needs some videos for my business. Turning texts to videos and using AI to turn static images to a moving picture is something that I am totally impressed with. Of course, AI is still not perfect but Flixier allows me to generate a video based on my site's articles for a fraction of the time I used to do before

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Very good. Quick and Easy to do and understand. Highly recommended

26 November 2025
Unprompted review
Rated 1 out of 5 stars

They set me up for a trap

I worked on my video project for 3 days and now I have to pay 21 euros to do anything with it, download it or upload it 😭

They should have told me so i would have known that I can not download any video over 10 minutes. Because my 3 days work for my school project is just sitting there stuck inside their twisted website and I failed the project because I could not download it and submit.

The website is essentially just a trap to get money out of you.

2 November 2025
Unprompted review
Rated 4 out of 5 stars

I always need to edit small videos

I 'am always editing small videos and Flixier is really efficient for the lenght until 30 to 40 seconds. Perhaps one of the most efficient SAAS. After Flixier is honestly really smart in term of invoicing. It is basically impossible to turn of your subscription. And when you think you did, You can trust Flixier's malice to resign for six more months. It's really well done. Plus, it's so well done that it doesn't fall into the trap of editing the great slow motion that your iPhone offers. And so to understand that this is what's causing your image to crash, good luck. Flixier is definitely a tool essentially for anyone who wants to spend sleepless nights and pay into the void.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Very Good!

I love how they give free more than 1gb storage for free users and its very easy and kind of smooth to use, its actually a pretty good web for editing :D

20 October 2025
Unprompted review
Rated 5 out of 5 stars

great

Tons of options for transitions and lets you upload audio and video

18 October 2025
Unprompted review
Rated 1 out of 5 stars

Very bad implementation of a good idea

I was thrilled by the idea of online video editing, saving from buying high-profile hardware. But I am fully disappointed with flixier. Literally nothing is working well. I only want to generate a 3-minute video and have spent many hours on it with no progress. The upload feature is just not upload ing my files. No matter how I try, on various devices (2 PCs, tablet, mobile) but it does not work. When placing a video on time line, it always keeps on "loading..." status - forever. I adressed support who firstly regretted issues, then offered an online session to watch the desaster. I reacte don it, but then no further reaction from flixier. It's just crap, unreliable, unstable, no support. Just don't buy it - although you have to to even try out basic features.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Paid for Pro Plan but Downgraded to Free – Support, No Response

9/23/2025 as of writing.

I subscribed to Flixier’s Pro Plan on September 8, 2025, and I have the official receipt of payment. However, my account was unexpectedly downgraded to the Free Plan, and despite several emails to support, I have received no response.

I rely on the Pro features for my work, and this issue has caused unnecessary disruption. What’s more frustrating is the lack of communication — I have provided proof of purchase but my case has not been addressed.

I am posting this here in the hope that Flixier will finally respond and resolve the matter by either restoring my Pro Plan access or issuing a full refund.

I will gladly update my rating if this issue is resolved promptly.

I genuinely liked the platform before this issue, but the current experience with customer support is very disappointing. I hope Flixier takes this feedback seriously and improves their service.

Update:
9/25/2025

Issue Resolved – Back to Pro Plan

I previously had an issue where my Pro Plan subscription (purchased September 8, 2025) was downgraded to Free despite payment. I was frustrated at first since I received no initial response from support.

I’m glad to update that Flixier has since resolved the issue and restored my Pro Plan access. Their team eventually addressed my concern, and everything is now working as expected.

While the delay in communication was a challenge, I appreciate that the problem was fixed. I can now continue using the platform’s excellent features, which have always been a big help in my work.

Thank you to the Flixier team for resolving this matter. I hope future support responses will be faster, but overall I’m happy to continue using the service.

23 September 2025
Unprompted review
Flixier logo

Reply from Flixier

Hello Evangello!

We have reviewed the event logs for your account and can see that you accessed your account a few hours ago. Our records indicate that you have been actively using various resources associated with the Pro plan, including audio enhancement, exporting, and overall editing functionalities.

We would appreciate if you would get back to us at support@flixier.com! 😊

Rated 5 out of 5 stars

user friendly

user friendly

7 September 2025
Unprompted review
Flixier logo

Reply from Flixier

Hi!

Thank you for your positive review!

Warm regards from the Flixier team ✨

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look