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Written by the company
Flipr est le leader en solutions de gestion de piscines connectées, offrant une expérience de piscine optimisée et simplifiée grâce à une technologie de pointe. Notre produit phare, le Flipr AnalysR 3, est un capteur intelligent conçu pour surveiller la qualité de l'eau de piscine en temps réel, en mesurant le pH, la température, et le taux de désinfectant (chlore ou brome).
Conçu et fabriqué en France, Flipr offre une solution simple et intuitive pour l'entretien des piscines, réduisant le temps et les coûts d'entretien tout en préservant les ressources. Grâce à l'application mobile Flipr, les utilisateurs peuvent suivre en temps réel les données de leur piscine et recevoir des conseils de dosage personnalisés basés sur nos algorithmes et notre intelligence artificielle.
En plus de l’AnalysR 3, Flipr propose une gamme de produits innovants, comme Flipr TrackR et les robots de piscine sans fil, offrant une solution complète pour tous les besoins de gestion de l’eau. Que vous soyez un particulier ou un professionnel, Flipr rend l’entretien de la piscine simple, accessible et durable.
Rejoignez des milliers d'utilisateurs satisfaits qui ont transformé leur expérience de piscine avec Flipr. Avec Flipr, l'eau de votre piscine est entre de bonnes mains !
France
3.1
1K reviews
Replied to 74% of negative reviews
Typically replies within 48 hours
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La connection entre le Flirp dans la piscine et la passerelle n’arrive pas à se faire
On dirait que le Flirp n'émet pas….
Reply from Flipr
Bonjour Michel,
Nous vous invitons à ouvrir directement et simplement une demande d’assistance via notre portail SAV, car nous ne traitons pas les demandes techniques sur Trustpilot.
A bientôt !
C'est par ici :
https://fliprshop.zohodesk.com/portal/fr/signin
After getting the App working i actually find the unit itself good, bit more development of the App would make it very good.
Basically the APP that is needed to drive this does not load, tried 3 different devices. Suggestion by the maker was buy a different smartphone, followed by restarting existing device. Never once admitted there was an issue and was soooo slooow at responding
Reply from Flipr
EDIT
We were finally able to locate your case, David A., thanks to my colleague Kevin, who has been assisting you since Monday, July 28, 2025.
As a reminder, your support request was submitted on the afternoon of Friday, July 25.
Kevin responded as early as Monday, July 28 (please note that our French team does not work on weekends), and followed up again on Thursday, July 31, 2025.
In this context, it is difficult to consider that our customer service is slow to respond.
We also note that you replied to Kevin on Friday, July 31, at around 10 p.m.
As previously mentioned, your request to update your email address will be handled this coming Monday.
Lastly, your feedback has been shared with Kevin, who is understandably a bit disappointed by your comments.
Dear Dave,
We could not find any customer registered under the name "Dave" in the UK, either on our online store or in our support system.
If you are indeed one of our customers, please feel free to open a new support request, we’ll do our best to get back to you as quiiiiiiiiiiickly as poooooossible.
Everything was fine, and I loved the product which I knew from before.
The application is also much better than some years ago.
But still to be improved: lacking some simple, straightforward, & specially easy to find upfront “ quick set up instructions”. I had to check verify and follow some links to understand what to do with the two little bottles, whether to use this trip or not, in order to avoid any mistakes.
Reply from Flipr
Thank you very much for your feedback Guillermo.
We're really glad to hear you're enjoying Flipr and that you've noticed the improvements in the app over the years.
You're absolutely right: the initial setup could be made even more intuitive, especially when it comes to using the calibration kit.
We’ll take your comment into account to improve the clarity and visibility of our quick-start instructions.
Thanks again for your helpful remarks, they really help us move forward.
Awesome service!
My flipR stopped communicating correctly.
My emails were quickly answered and when it couldn’t be troubleshooted a replacement was sent out.
Great company! I highly recommend
Reply from Flipr
Hi Craig,
Thank you so much for your kind words and great feedback !
We’re really glad we could assist you quickly and provide a solution when your Flipr stopped working correctly.
Your recommendation means a lot to us, and we’re happy to know you’re satisfied with both the product and our service.
If you ever need anything else, don’t hesitate to reach out!
Basic instructions are missing, firstly how to assemble the unit and secondly possible calibration of the unit. Is it ready to put in pool or......?
Update: According to Flipr all instructions are available on their website, I certainly can't find it.....
Reply from Flipr
UPDATE TO YOUR UPDATE :
Because you can't find it, see link below
https://fliprshop.zohodesk.com/portal/en/kb/articles/flipr-installation-and-user-guide
Thank you for your message.
All the necessary instructions, including how to assemble and calibrate the unit, are available on our website.
You can also access them easily by scanning the QR code located on the packaging.
Otherwise, you can also open a request with our customer service team, my colleagues will be happy to assist you.
Ordered a Flipr sensor and control unit. I missed easy access to English documentation for installation and calibration. Product is working fine and detected a fault in automatic chloor dispensor. Only 1 teststrip is a bit limited (teststrips - plural - is mentioned!)
Reply from Flipr
Thank you for your feedback !
We will forward your comment to our team so that access to the English documentation for installation and calibration can be improved, you're absolutely right, it should be easier to find.
And yes, you're right again, one test strip isn't much.
We actually thought there were several included as well!
I suggest you open a request with our customer support team, and we'll be happy to send you a few extra strips.
If only I could give 0 stars I would. Over the past 4 years, I’ve been through 2 Flipr devices and 1 refurbishment. During that period I have had a working device for a combined period of less than a year.
Their support is arrogant, non-responsive, sometimes for months and you have to constantly be on top of them if you want any chance of response.
They make promises of replacements, but then ghost you. This has happened twice now, both from their French support team and their local representative.
Their communication is all in French, so you have to use google translate to have a chance of knowing what’s going on with your support case, and the same goes for the app. It will switch randomly between French and English.
Find another product to monitor your pool and save yourself a world of frustrations.
Service marketing super mais service après vente déplorable et de mauvaise foi. Flipr gadget vraiment pas fiable.
Pretend to be your energy company and sneakily try to change your provider to earn their commission. Don't call their number by mistake.
Reply from Flipr
Dear Ian Uldrich,
How are you?
We are delighted to read your message, which has come from very far away (Australia!), but it doesn't seem to be intended for us...
Indeed, we are not yet an energy company, and there's no risk of someone mistakenly calling us on the phone.
For security reasons, we still checked the customer service requests at Flipr, but we don't know you.
En français pour ceux qui suivent:
Bonjour,
Comment allez-vous ?
Nous sommes ravis de lire votre message, qui vient de très loin (Australie !), mais il ne semble pas nous être destiné...
En effet, nous ne sommes pas encore une compagnie d'énergie, et il n'y a aucun risque que quelqu'un nous appelle par erreur.
Par sécurité, nous avons tout de même vérifié les demandes de service client chez Flipr, mais nous ne vous connaissons pas.
Our first flipper was great for a couple of years but then failed, even though we installed a new battery.
Second flipper has a multitude of problems. We can’t calibrate it, and can’t contact flipper bacause our password isn’t recognised and we can’t create a new one. Very unhelpful website with no help for us as we are locked out.
When you look for a phone number to reach them you get one specific number. Once you call that number you get told that this number is no longer valid and give you another number. When you try that last number, a telco operator message says that that number is not available. So I tried a couple of emails and after a fex days still no reply. I really wonder how they can claim that they are #1 with their product when it is impossible to reach someone.
The Flipr app is very intuitive and provides useful advice for keeping my pool water in perfect condition. However, I would have appreciated more personalization in the recommendations.
Flipr AnalysR 3 revolutionized the maintenance of my pool. The accuracy of the measurements is impressive, although the initial setup took a bit of time.
Exceptional monitoring system. I have this and one rival system, and this is far superior. Once you get your head around the lower redox reading due to the way it calculates, using other parameters, then it is the best system that I've seen.
Reply from Flipr
Thank you so much for your positive review. It's always great to have happy customers who are able to enjoy our product to its fullest. We try to do our best to provide a good user experience and are happy to see that it is working. L'Equipe Flipr
Reply from Flipr
Thank you so much for your great review and your 5* ! L'Equipe Flipr
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