Justine has organised a number of trips for us in the last 18 months and I have always found her to be knowledgeable, helpful, efficient and responds to emails promptly. If you need a travel agent wh... See more
Company replied
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Anthony did a fantastic job with our booking. He listened to what we wanted to do, had some questions and suggestions and then set about sorting it all out. We were offered options and he clearly ex... See more
Company replied
The initial agent was inexperienced, which I was prepared to overlook, but she was not supported, leading me to have to spend more than I needed to. After over a month of no contact to my emails, I wa... See more
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Good friendly people
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Company details
About Flight Centre Australia - Flight Centre Yarraville
Written by the company
Written by the company
Contact info
20 Anderson Street, 3013, YARRAVILLE, VIC, Australia
- (03) 9362 3988
3.9
Great
4 reviews
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Reply from Flight Centre Australia - Flight Centre Yarraville
Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊
Justine has organised a number of trips…
Justine has organised a number of trips for us in the last 18 months and I have always found her to be knowledgeable, helpful, efficient and responds to emails promptly. If you need a travel agent who ticks all the boxes get in contact with Justine.
7 May 2026
Unprompted review
Reply from Flight Centre Australia - Flight Centre Yarraville
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
The initial agent was inexperienced
The initial agent was inexperienced, which I was prepared to overlook, but she was not supported, leading me to have to spend more than I needed to. After over a month of no contact to my emails, I was told that she had resigned, but no one had followed up. What followed was me emailing, calling and having to go in store to have my trip finalised. I am very worried that parts of my trip won't be fully confirmed, as I had to ask for that to happen multiple times. I am an experienced traveller and am astounded that this branch a) allowed an inexperienced agent to work on what is and has been a very complicated trip and b) had no back up plan to deal with the resignation of this agent and the reassigning of her clients. I was ignored for weeks and staff only dealt with me when I went in store. This has happened over the last 6 months.
6 June 2025
Unprompted review
Reply from Flight Centre Australia - Flight Centre Yarraville
We have noticed you left a review on our other platform, so we will put our answer here;
We're sorry to hear about your experience Jacqui. This is not the experience we want our customers to have. We appreciate your feedback and will be sure to manage it appropriately with our team.
Anthony did a fantastic job with our…
Anthony did a fantastic job with our booking. He listened to what we wanted to do, had some questions and suggestions and then set about sorting it all out. We were offered options and he clearly explained the itinerary and made sure we were satisfied.
15 March 2025
Reply from Flight Centre Australia - Flight Centre Yarraville
Thanks for the glowing review, James! We’re delighted to hear how Anthony provided you with an outstanding booking experience and has taken such great care of your trip 😊
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