FlexiTog Reviews 718

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and effectiveness, especially in cold environments. The delivery service is frequently highlighted as fast, efficient, and reliable, with many appreciating the quick arrival of their orders. People also found the website easy to use for ordering and commend the professional and helpful customer service. However, some people were dissatisfied with certain aspects of their orders, experiencing issues such as incorrect sizes, delayed deliveries, or products that did not meet expectations for specific working conditions. A few customers also mentioned problems with product defects, like a faulty zipper, or found some items to be clunky and heavy.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers praise the clothing for being... See more

Quality

Users describe positive interactions with quality, often praising the exceptional warmth, durability, and... See more

Delivery service

Consumers generally find the delivery service to be positive. Many reviewers praise the quick and efficient... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process easy and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The gloves is fine, a little more padding within would go a long way, cause when you use it for a period of 8hrs, in a chill area, by the 5th hr, you will start feeling frost bite, it becomes so bad t... See more

Company replied

Rated 5 out of 5 stars

My first purchase and was pleasantly pleased how well all clothing fitted. Needed some advice on safety boots sizing and suitability and this was promptly answered by the sales assistant. All in all g... See more

Company replied

Rated 5 out of 5 stars

This is a top class company. They are efficient and responsive and nothing is too much effort for their customers. We have only ever had excellent customer service from them.

Company replied

Rated 5 out of 5 stars

Fast efficient professional service, the quality of the goods are fantastic. They were packaged well. Time will tell if they keep me warm when working in the freezer.

Company replied


Company details

  1. Protective Clothing Supplier
  2. Winterwear Store

Written by the company

Passionate about keeping people warm & comfortable


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

718 reviews

5-star
4-star
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1-star

Replied to 52% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 3 out of 5 stars

long delay for products.

long delay for products.
invoice received before delivery

4 March 2025
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Reply from FlexiTog

Sorry about this Mark, we will try to do better in the future! Thank you for your honest review.

Rated 5 out of 5 stars

Picking gloves

After giving a bad review to start with I have now received my gloves so am happy with purchase they were couple of days late but guess that's royal mail for you. Thanks FlexiTog looking forward to warmer hands 😊

1 March 2025
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Reply from FlexiTog

Thank you Shaun, we appreciate that! Hope the gloves serve you well, thank you for your review

Rated 5 out of 5 stars

Helpful and attentive

They helped me when I chose the wrong size and sent me a new one without any complication. They were also very attentive asking if I need help and if I have received the new trousers.
I would buy again to this company.

13 February 2025
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Reply from FlexiTog

Thank you, we really appreciate your positive review! Look forward to serving you again in the future.

Rated 5 out of 5 stars

nice and easy to use

nice and easy to use, I had a little query and it was answered very quickly

13 February 2025
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Reply from FlexiTog

Thank you Gill for your feedback, we really appreciate it!

Rated 5 out of 5 stars

Excellent and quick delivery

Excellent and quick delivery, plus my little boy really enjoyed the little treat bag of sweets you Included in his daddy's birthday prezzie! Thanks

25 February 2025
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Reply from FlexiTog

That's great to hear thank you Rebbecca :)

Rated 5 out of 5 stars

Excellent for bike riders

Excellent. This will keep the chill out on the motorbike early mornings to work.

25 February 2025
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Reply from FlexiTog

Great to hear, thank you James!

Rated 5 out of 5 stars

Best in the Business

Always a good experience ordering from the Flexitog team .. if they dont have what i need they offer solutions. I wouldnt hesistate to recommend them and great value and quality for money which is an important factor when purchasing for a team.

12 February 2025
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Reply from FlexiTog

Thank you Maria, we really appreciate your feedback!

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