The Second Life Library Reviews 40

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers are delighted with the product, consistently praising the quality of the books and the thoughtful curation of packages tailored to individual interests and ages. Many appreciate the subscription service for making reading accessible and exciting for children, often noting the excellent condition of the pre-loved books. However, some people were dissatisfied with the quality of the books and the selection received, describing them as rubbish. A few other people also felt that cancelling the subscription was nearly impossible, and communications were poor.

What people talk about most

Product

Clients share positive opinions on the product. Many customers praise the thoughtful and tailored selection... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent condition of... See more

Subscription

Customers had positive experiences with subscription. Many reviewers express delight with the concept of... See more

User experience

Users describe positive interactions with the user experience. Many customers found the sign-up and ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oh my goodness, I can’t recommend The Second Life Library enough. It’s such a special, female-led small business, run by the loveliest Millie, whose passion and knowledge of children’s literatur... See more

Company replied

Rated 5 out of 5 stars

Our 2.5 year old daughter loves her new books! As parents we are making a conscious effort to limit the amount of screentime our daughter is exposed too and this subscription encourages this. Wi... See more

Company replied

Rated 5 out of 5 stars

Order arrived super quickly and I absolutely loved the books chosen! (I wouldn’t have come across them myself, so it’s great to have new titles & authors to explore!) Also, the books are in such good... See more

Company replied

Rated 5 out of 5 stars

I love TSLL! I rave about it to all my friends! I'm a first time mum wanting to raise a book lover, but I was really struggling with what will my baby actually engage with. The subscription is amazing... See more

Company replied


Company details

  1. Childrens Book Store
  2. Baby Store
  3. Gift Shop

Written by the company

Beautiful pre-loved children's books delivered via our flexible subscription. All books are quality checked and age matched, to grow with your child. For busy parents or thoughtful gifters - help a child discover stories they'll treasure.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

40 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A truly special book service for little readers

Oh my goodness, I can’t recommend The Second Life Library enough. It’s such a special, female-led small business, run by the loveliest Millie, whose passion and knowledge of children’s literature really shines through in everything she does.

My son absolutely loves his curated book packages; they’re always so thoughtfully put together and perfectly tailored to his interests. You can tell how much care goes into sourcing each book; Millie even messages when she’s found something she knows he’ll love, which makes it feel so personal.

I also really value the sustainable, preloved approach; it’s such a brilliant way to give books a second life while bringing so much joy to children.

We genuinely look forward to every delivery. Immensely proud to support a small business that puts this much heart into what they do and will continue to recommend TSLL to every parent I know!

30 April 2026
Unprompted review
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Reply from The Second Life Library

Thank you so much for taking the time to leave a review. I'm so appreciative of your review and your kind words about my little business. I always source books with members in mind and I'm SO pleased you and your little one are enjoying the curations so far! Thank you for recommending TSLL! Millie

Rated 5 out of 5 stars

Amazing variety of books

Amazing variety of books

4 April 2026
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Reply from The Second Life Library

Hi Emma, thank you so much for taking the time to leave a review! I'm so glad you're pleased with the variety of books chosen so far :) Millie

Rated 5 out of 5 stars

HIGHLY RECOMMEND!

I recently started a subscription with a second-hand library service. Overall, the experience has been quite positive so far. The sign-up process was simple and straightforward, and I appreciated the variety of titles delivered. There’s something appealing about giving pre-owned books a second life, and it also makes the subscription feel more sustainable.

My first book arrived in amazing condition, better than I expected for a second-hand item. We are looking forward to receiving more books.

3 April 2026
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Reply from The Second Life Library

Hi Emma, I'm so pleased you're happy with the books that I've chosen for you so far, I also love that sustainability is important to you too! Millie

Rated 5 out of 5 stars

I can’t recommend the Second Life…

I can’t recommend the Second Life Library enough! I have received three boxes so far and my daughter has loved every book. They are all excellent quality and my favourite part is the books are ones I would never have found myself. I also love that they are tailored to the comments I have left.

30 March 2026
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Reply from The Second Life Library

Hi Laura, thank you so much for taking the time to leave a review. I'm so pleased that you've found new authors and stories through The Second Life Library, and that your little girl is enjoying her membership! Millie

Rated 5 out of 5 stars

Fabulous birthday present idea.

I have ordered from the second life library a couple of times now for my friends childrens birthdays and have received messages confirming how brilliant a present it is every time. Each book choice has been spot on even with the most basic guidance at order placement. I will continue ordering for many more friends and relatives little ones in future!

16 April 2026
Unprompted review
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Reply from The Second Life Library

Hi Isabel, thank you so much for taking the time to leave a review. I have absolutely loved fulfilling your gifts and I am so grateful that you think of The Second Life Library when gifting. It's such a pinch me moment. Millie

Rated 5 out of 5 stars

Really Great Idea and Service

I have not seen which books have been sent but All I know is that they have been very well received and my grandson loves them. Fully recommend.

3 April 2026
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Reply from The Second Life Library

Hi Pete, thank you so much for taking the time to leave a review. I'm so pleased to hear your grandson is loving the books included in his first delivery! Millie

Rated 5 out of 5 stars

I love TSLL!

I love TSLL! I rave about it to all my friends! I'm a first time mum wanting to raise a book lover, but I was really struggling with what will my baby actually engage with. The subscription is amazing at helping me navigate when it's time to move onto the next level! I have had 3 boxes so far and each one has been an absolute hit! I am so happy to have found a business dedicated to giving books another life and making the love of books easier to pass on to my kids.

11 April 2026
Unprompted review
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Reply from The Second Life Library

Hi Tilda, thank you so much for taking the time to leave a review. I'm so glad this slots into your family life so well, and that you'd recommend my small business to friends, your support means so much. Thank you, Millie

Rated 5 out of 5 stars

I’ve now had 2 subscription boxes from…

I’ve now had 2 subscription boxes from the second life library and I’m completely in love with the concept! It is such a beautiful idea and so exciting to see what books get delivered each month. My son is 15 months and he has loved all the books that we have received- I can’t wait for him to get older and open the packages himself! Although I’ve not done this yet, you can donate books and receive a discount on your next box which is another fab idea. I only wish they did adult boxes as well :)

11 April 2026
Unprompted review
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Reply from The Second Life Library

Hi Rosie, thank you so much for taking the time to leave a review. I'm so thrilled to hear your son is enjoying the books I've chosen, this really helps me to keep each box suitable and tailored to him! Millie

Rated 5 out of 5 stars

Definitely recommend!

We have signed up for the monthly subscription for my son (age 4). I love that you can leave a note of anything that you want the books to focus on and any series they already have. The books that have been sent so far have been amazing. They are in excellent condition and have ignited both imagination and meaningful conversations. Thank you so much! Would highly recommend.

8 April 2026
Unprompted review
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Reply from The Second Life Library

Hi Stephanie, thank you so much for taking the time to leave a review! I'm so glad the books have prompted meaningful conversations, thats the best outcome I could ask for! Thank you again, Millie

Rated 5 out of 5 stars

A wonderful idea!!

I stumbled across her Instagram page and have been trying every month to get a box and finally got one!! As children grow so quickly their literary input changes rapidly too, and I was looking for a cost effective way to get as many books as possible. This subscription was a win- win! The books arrived in almost brand new condition I was honesty questioning whether they were second hand.

3 April 2026
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Reply from The Second Life Library

Hi Arwa, thank you so much for taking the time to leave such a kind review. I'm glad you were able to get a membership & have loved your first delivery! Your words really mean the world to me as a small business owner. Millie

Rated 5 out of 5 stars

Absolutely love this library…

Absolutely love this library subscription! The selection for newborns is perfect, with engaging books that make bonding time so special. Highly recommend for any parent wanting to start their little one’s love for reading early.

9 April 2026
Unprompted review
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Reply from The Second Life Library

Hi Paige, thank you so much for taking the time to leave a review. I'm so pleased to hear the books are engaging for your newborn! Happy reading, Millie

Rated 5 out of 5 stars

Wonderful service and so personal

Beautiful packages and so well thought out. I have a subscription for each of my 2 boys and they look forward to it every month. Highly recommend xx

3 April 2026
Unprompted review
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Reply from The Second Life Library

Hi Lauren, thank you so much for your review! I'm so happy to hear the books are something your boys look forward to! Millie

Rated 1 out of 5 stars

Really disappointed by the books.

Really disappointed by the books and thought it was expensive actually on reflection for the books I received. Received a Christmas book in March and a Peppa Pig book for a 8m old. Better to go to a charity shop, much cheaper too!

3 March 2026
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Reply from The Second Life Library

Hi, I’m really sorry to hear you felt disappointed with your box.
All books in the 6–12 month subscription are chosen with early development in mind. The Peppa Pig book included is a shapes and first-concepts book rather than a story, which is why it’s suitable for babies at this stage.
The touch-and-feel “That’s Not My” book you received is part of a sensory range designed for babies, which is why it was included in the box. Although it has a snowman, it’s primarily chosen for the tactile and sensory elements that support early development.
As a one-person small business, I carefully source high-quality pre-loved books and curate each box to help parents build their baby’s library in an affordable and sustainable way. I really appreciate the feedback and am always looking at ways to improve the service.

Rated 5 out of 5 stars

Lovely idea

Lovely idea, excellent communication and books in fab condition.

9 March 2026
Unprompted review
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Reply from The Second Life Library

Hi Anna! Thank you so much for your review, so glad you're pleased with your books! Millie

Rated 5 out of 5 stars

Gorgeous experience ordering and…

Gorgeous experience ordering and receiving a personalised selection, I noted my son was into superheros and we got a superhero book, such a fantastic sustainable business idea too I love the idea of books having a longer lifespan and get shared on.

9 March 2026
Unprompted review
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Reply from The Second Life Library

Thank you so much for your review, Carrie. I loved your order note & curating Myles's box!

Rated 5 out of 5 stars

Amazing subscription!

Amazing idea! My little girl absolutely loves books & this allows her to have access to a variety of new books each month without the cost of buying new ones. It also saves so many second hand books ending up thrown away or in landfill as they are being reused. So lovely to spark a love of reading early on.

9 March 2026
Unprompted review
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Reply from The Second Life Library

Hi Michelle, thank you so much for your review! I'm so glad the business idea has resonated with you - I'm on a mission to keep as many books in circulation as possible! Millie

Rated 5 out of 5 stars

A great idea

My 12 month old is super in to books, so this is a lovely idea to receive to your door. She was very excited to look inside the box and find three books to explore. A really lovely idea, and it’s nice to know your are giving books a new lease of life again!

7 March 2026
Unprompted review
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Reply from The Second Life Library

Hi Jessica, thank you so much for your review! I'm so glad your little one has enjoyed discovering her new books! Happy reading, Millie

Rated 5 out of 5 stars

Could not recommend more!!

Could not recommend The Second Life Library enough!
We received the discovery box and think it’s excellent for kids as they become more independent readers.
My daughter was over the moon to open her own gorgeous parcel to find a hand written note and a collection of fabulous books - she started reading straight away!
Such an excellent way to encourage screen free time.
We also have the bookmark which my daughter is proudly using already to track her books.
We love the concept of giving books a second life, and it’s a great message to be teaching our little ones.
Thank you!🙏
Con and Lou

2 March 2026
Unprompted review
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Reply from The Second Life Library

Hi Conor, thank you so much for your review! I love curating the Discovery Boxes, and I'm so glad your daughter loves using her new bookmark! Millie

Rated 5 out of 5 stars

An all round great experience!

Order arrived super quickly and I absolutely loved the books chosen! (I wouldn’t have come across them myself, so it’s great to have new titles & authors to explore!) Also, the books are in such good condition. An all round great experience and will definitely be ordering again!

2 March 2026
Unprompted review
The Second Life Library logo

Reply from The Second Life Library

Hi! Thank you so much for your review, I'm so thrilled that you love the books I chose, I'm also so pleased that titles and authors were new to you and your little one! Happy reading, Millie

Rated 1 out of 5 stars

Avoid!! Can’t cancel easy either

Books poor condition rubbish selection and only 3 ??? Can buy better quality from a charity shop. Rubbish comms packaging poor. Simple all round Rubbish. Cancelling subscription is near impossible be careful as you think you’ve cancelled but it’s only paused a month. Books
Out of stock clearly a business that can’t manage poor poor experience

9 February 2026
Unprompted review
The Second Life Library logo

Reply from The Second Life Library

Hi Laura. I'm really sorry to hear you feel this way — that’s certainly not the experience I aim to provide.
Just to clarify, our website clearly states that each subscription includes 3 books per month, and this hasn’t changed. Subscriptions are released to new members once a month on the website, which may have caused some confusion, there is no impact on existing subscribers as books are not out of stock. As a one person business, this allows me to manage subscriptions during a fixed timeframe each month.

Cancelling or amending a subscription is designed to be flexible and can be done at any time through your account. Pausing a subscription is simply a retention offer that is presented when you first click cancel, you are then able to click cancel.

As I received over 400 orders in one evening, I issued an email to say thank you to everyone for baring with me as I scaled my business overnight. I do not send lots of emails or communications - simply the order confirmation, and then delivery related comms.

I take packaging very seriously, and it is all high quality and made from 100% recyclable materials, and is compostable or recyclable.

I did respond to your email to try and resolve this but haven’t heard back yet. I'd love the opportunity to put things right, especially if any books arrived in poor condition.

Kind regards,
Millie

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