I contacted FLEXA because I needed a bed in a less common size. Although the model was no longer generally available, Malene took the time to check the remaining stock and found one for me. She a... See more
Company replied
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We bought our daughter’s single bed back in 2021 from a Flexa store in Ireland. We added to this bed in 2024 to create a bunk bed with double on the bottom. Excellent quality and delivery. We subseque... See more
Company replied
Bought 2 flex’s play beds and mattresses for my young kids. I paid extra for installation by the flex’s shop delivery team here in Athens Greece. Within months they are creaking and shaking. Customer... See more
We are super happy with our two mini bookcases with doors! The quality is great. They feel solid and there was no bad smell from the paint (which we unfortunately had experienced from another brand... See more
Company replied
Company details
Written by the company
FLEXA is Europe leading supplier of furniture, interior, and toys for children. FLEXA believe in sustainable, Scandinavian design and the basic idea that products should grow with the child. FLEXA cooperate with child specialists, educators, and sleep experts to ensure that the child's development always is incorporated in the product development. The unique FLEXA assortment is available in 140 exclusive FLEXA brand stores as well as 450 FLEXA studios with major retailers worldwide.
Contact info
Kalkværksvej 20, 8000, Aarhus C, Denmark
- +4576688055
- hello@flexaworld.com
- flexaworld.com
4.0
Great
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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VERY POOR QUALITY
We purchased a drawing desk. After assembly, there were three screws missing, the desk is wobbly, gaps in the mounting area, we had to actually drill screw holes because the pieces did not line up. Piece of junk and we are sending it back.
7 December 2019
Unprompted review
Reply from FLEXA
Dear Mr. Smith
I am very sorry to hear about your experience with our product.
Your description does not match what we expect from our furniture, and I would very much like to make sure you get the product you expected.
I do need some additional information from you, such as model, country of purchase and name of dealership. Please forward me the information, including contact details for you to flexa@flexa.dk, and we will be in touch shortly.
Kind regards
Mads, Flexa
Dear Mr. Smith.
I have observed we still haven't heard form you. I hope your issue has been resolved with your local dealership and if not, please do not hesitate to contact me.
Kind regards
Mads, Flexa
I purchased a Workbench from FLEXA Shop…
I purchased a Workbench from FLEXA Shop Copenhagen and I love the quality of this product and my kids love it too. It was very easy to assembly as well.
30 July 2019
Unprompted review
Expensive and bad quality!
As we speak Im in the midst of mounting a drawer with a baby changing pad on top. The order from Babyshopse came late and with alot of mess, I was finallt relieved to receive it.
Then came the mounting. Complicated, I could handle that too between me and my husband.
The quality is the saddest part.
The furniture pieces are so sensitive and cracking just with a little nudge. I wish I went to Ikea or something. I was looking for the best of quality for the baby but I just lost money here. BAD QUALITY!
4 May 2019
Unprompted review
Reply from FLEXA
Dear Mica
We are so sorry for the inconvenience. Please contact us by mail at flexa@flexa.dk, and we would love to help you with your issue.
Best regards FLEXA
Their furniture beautiful but there…
Their furniture beautiful but there customer service is definately something TO STAY AWAY FROM. I ordered a bed when they came to deliver and fix it they put in the wrong screws and BROKE the plank. Seriously? Anyhow they told me I needed to wait another month to get the spare part, after contacting Flexa as to assist in the time frame, after 25 days their answer was to speak to the store I purchased it from. What a JOKE. Obviously I cancelled the order.
3 October 2018
Unprompted review
Reply from FLEXA
Dear Maria Geronikola-Sari,
I am very sorry to read about your experience. Could you kindly inform me, where you bought your Flexa furniture? Would it be possible for you to write this in an e-mail to flexa@flexa.dk?
Thank you in advance!
Best regards Jette//Customer Service, Flexa4Dreams, Denmark
Flexa - feeling insecure letting our kids sleep in it.
The key feature with a bunk bed to kids is safety. Exactly therefore we chose Flexa to be sure to get quality and a solution that could grow with our kids. But after one year. Totally normal usage. The bottom of the bed fell down. Fortunately nothing happen, but would it have been the top bed it could have been really a disaster. And after politely contacting them and informing on the issue we still need help. So we have a bed our girl can not sleep in. And we get no help. We where told they would get back. But after a week (without a bed) still no answer. A bunk bed you do not feel safe on using is useless.
1 June 2017
Unprompted review
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