Fleux Reviews 95

​I had a wonderful experience ordering from Fleux. I placed an order from the UK to be sent to Italy, and the process was incredibly efficient.
​Delphine was so helpful and attentive. She organized everything beautifully within just four days, making sure the delivery was quick and easy. I am very impressed with the shop and their lovely customer service.
​Highly recommend to anyone looking for a smooth and pleasant shopping experience!

TLDR: Worst online and in-store experience.

I tried to use a gift card in store and was told I couldn’t. The main light I wanted wasn’t in stock either.

I then ordered online. Later I was told one item wasn’t in stock and asked if I wanted the rest shipped. Since the goal was to use the gift card, I had to cancel everything. The cancellation took about a week.

I placed a final order for a light with an estimated 3-week delivery time. Over a month later, I still haven’t received it and I’ve had no reply to my emails.

This was a €250 order meant as a birthday gift. The delays and lack of communication completely ruined it.

No stock accuracy, no communication, no reliability.

Note: the order is still not delivered by the time this review is posted, 103 days and counting.

Prompt and efficient service that could not be faulted

Excellent customer service from Fleux. Maya was helpful and lovely to deal with. So nice to have some human interaction as opposed to automated replies.
Thank you Maya and all at Fleux.
Happy Christmas

Great service. Easy to contact and they helped me with my difficulty

Thank you Delphine for helping me with my query. Extremely helpful and attentive in resolving my matter. This was my 2nd time to order from Fleux, the previous order was equally efficient and we are more than happy with the service we received on both occasions. Thanks again!
Shelley

Great shop!
When reaching out to the customer service I got a reply immediately and they were very responsive in providing a solution for my problem.
Excellent service and I will definitely order again.

I contacted Fleux Paris as I hadn't received an update on my order and it had been 3 days after purchase. I received a prompt response from Maya, who confirmed my order was due to ship shortly. That same day I received confirmation of shipping. Thank you.

The ordering process was very good and efficient. I can certainly feel the warmth from the custmer service. Although the package was not arrived in schdule, the service client Caroline was very kind and helpful, who issued the refund immediately after I provided the documents. I am grateful to her help.

I want to thank Caroline deeply for being so nice and helpful. In july I bought a "lamp coquillage", a lamp that had been on my wishlist for a long time. However when I got home (in Iceland), I sadly found out that it wasn't working properly, as the shimmering glitter effect wasn't working. I was so disappointed and thought I couldn't do anything about it.

However, I decided to try at least to write an e-mail. To see if anything could be done. I felt Caroline trusted me, she asked for a video of the lamp, to confirm the error. Which I did. The same day I was told that they'd send a new lamp to ! Iceland !, the day after.

I'm thrilled and I look forward to receive the new lamp in next days.