We purchased the Hamilton for a historic house in the US. Your design consultant was very helpful throughout the group decision-making and clear about the next steps. She answered all questions prompt... See more
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Review summary
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We absolutely love our resident Duke (name of chair), as do all our friends and relatives. Such a wonderful addition to our home, so well-crafted and so comfortable. Not only that but it also improv... See more
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We were looking for a new Chesterfield leather sofa and trawled the internet and John Lewis, but could not really find what we were looking for at a competitive price. We found Fleming and Howland a... See more
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I came across Fleming Howland quite sometime ago when researching for a Wingback Chair, after looking at a number of producers I kept hankering back to F & H. I eventually placed my order for the '... See more
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Company details
Written by the company
Fleming Howland has produced the world’s best-known iconic British sofa since 1780. Discover a more personalised approach to design and comfort. Heirs to age-old practices, Fleming Howland is a furniture maker from Lancashire, England. With a legacy that is continuously evolving, objects of functional beauty are brought to life. Fleming Howland draws the connoisseur to the craftsman by personalising designs that transcend the ordinary. It is a place that creates refined extravagance, iconic designs and bespoke dreams.
Contact info
Kestrel Court, Bridgewater Close, BB11 5TE, Burnley, United Kingdom
- info@fleminghowland.com
- fleminghowland.com
4.6
Excellent
443 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Excellent quality and service
Excellent quality and service. You treated us like very valued customers. Thank You
19 March 2026
Unprompted review
Reply from Fleming Howland
Hello Bob,
Thank you for your wonderful review. We’re delighted that both the quality and service impressed you, and it’s lovely to know you felt so valued.
Best wishes from everyone at Fleming Howland
Amazing quality, but took ages
Very happy with the product but it took much longer than originally promised. Otherwise would have been 5 star
18 January 2026
Unprompted review
Professional, knowledgeable and skilful.
The staff were very helpful and knowledgeable. They were also very patient and supportive when trying to decide on the right piece of furniture. Eventually I got there and can’t thank them enough!
5 June 2025
Unprompted review
Reply from Fleming Howland
Hello Kemi,
Thank you for sharing such a lovely review. We’re delighted to hear that our team were able to support you throughout the decision‑making process. We’re so pleased you found the right piece in the end, and we truly appreciate your kind words.
Fleming Howland
Great company with really helpful…
Great company with really helpful staff. Quality of furniture is outstanding. Definitely will use FH again.
4 February 2026
Unprompted review
Reply from Fleming Howland
Hello Richard,
Thank you for taking the time to share your review. We’re delighted to hear that you found our team helpful and that you’re pleased with the quality of our furniture.
Best wishes from all at Fleming Howland
Reply from Fleming Howland
Hello Robert,
We appreciate you taking the time to share your review and are delighted to hear that both the service and the quality met your expectations. Best wishes from all of us at Fleming Howland.
If you thoguht craftsmanship was dead
When we visited Fleming Howland they couldn't have been more helpful in showing us different styles of chair, different leather finishes, how things were made in the factory, etc. Enjoyable as well as informative.
The desk chair itself is beautiful, wonderfully well-made - if you thought craftsmanship was dead, then Fleming Howland will make you realise it isn't. I expect to enjoy the chair the rest of my life, and look forward to passing it on!!
18 January 2026
Unprompted review
Reply from Fleming Howland
Hello John,
Thank you very much for your generous words and your appreciation of our craftsmanship. We’re delighted to hear that you enjoyed your visit to our factory/showroom, and even more pleased that you’re enjoying your new chair. We hope it brings you comfort and pleasure for many years to come.
Best wishes,
Fleming Howland
Substandard product - such disappointing service
Posted on behalf of my father:
My wife and I purchased a full five piece suite from Fleming and Howland shortly after retirement to last throughout our retirement given their products are handmade and advertised as exceptional quality etc. Disappointingly only 18 months after delivery, we noticed a serious stain had appeared on one of the backrests of the high back chair - the accountability or lack of, from F&H is really disappointing.
We raised this straight away with F&H with the ‘warranty’ in mind due to what I would consider a major flaw in the leather, assuming that their team would go out of their way to assist and help to rectify the issue.
Instead I was met with the following vague and dismissive response: ‘I can confirm that this is not a fault with the leather, but rather a natural characteristic of genuine leather. As a porous, organic material, leather can gradually absorb natural oils, perspiration, or hair products in areas that come into regular contact with the head and neck. Over time, this may lead to slight darkening or changes in appearance. This is considered normal wear and tear and part of how real leather develops its character.’
Just to provide some context - I am the only one who sits in the chair and do not wear any aftershaves or hair gel and as such cannot understand that the stain has been caused by.
F&H suggested that I would either need to seek advice from a leather specialist as a more ‘cost effective solution’ or I could get the chair returned to have the leather replaced which would be at a cost to ourselves, despite the apparent warranty supplied. I’m appalled at the lack of responsibility or support being offered post-purchase in spite of their team failing to explain pre-purchase, that any of what they describe as ‘wear and tear’ being a possibility - we would not have purchased at all if we had known that simply sitting on the chair may cause staining!
I would avoid this company like the plague. Over £10k spent on a living room suite and this is the service you receive.
I have leather seats in my car and have had various leather suites over the years and never had this issue. Clearly my car has better quality leather than what has been supplied by this company.
4 November 2025
Unprompted review
Reply from Fleming Howland
Thank you for sharing your father’s experience, and we are genuinely sorry to hear of his disappointment. We fully appreciate how meaningful these pieces are, particularly as they were purchased to mark retirement, and we never want any client to feel unsupported.
After reviewing the photos and details provided, our team has confirmed that the mark on the headrest is not the result of a manufacturing defect, but a natural and well‑documented characteristic of full‑grain, semi‑aniline leather. As a natural material, it can, on rare occasions, react in this manner. This type of leather is selected for its authenticity, softness, and longevity, but it is also more responsive to contact with the skin and environment than coated or corrected leathers, such as those commonly used in automotive upholstery.
We understand your father’s point that he does not use hair products or aftershave, and we do not dispute that. Natural oils from the skin alone can, on occasion, gradually darken leather. This forms part of the patina and is considered normal ageing rather than a fault.
We are, however, sorry if our communication felt vague or dismissive, that was never our intention. Although there is no defect with the leather, our aim was to offer practical options: either seeking advice from a local leather specialist, which is often the most cost‑effective way to reduce the appearance, or returning the chair to us for a leather replacement, should your father prefer a more comprehensive resolution. We remain very willing to help explore either route.
Please feel free to contact us at any time if you require further assistance.
Fleming Howland
Perfection
The company had great attention to detail during the design process and promptly answered my questions. The sofas are beautiful.
24 December 2025
Unprompted review
Reply from Fleming Howland
Thank you for taking the time to share your feedback, Patrick.
We’re delighted to hear that you appreciated the attention to detail during the design process and our responsiveness throughout. It’s wonderful to know that you’re pleased with the pieces.
We truly appreciate your kind words and your trust in Fleming Howland.
I had a problem with cracking and dye
I had a problem with cracking and dye. I am very pleased with the solution offered. The sofa is magnificent. Beautifully constructed.
21 January 2025
Unprompted review
Reply from Fleming Howland
Hello Mary,
Thank you for sharing your experience. We’re glad the solution provided met your expectations and that you’re enjoying the craftsmanship of your sofa. We hope it continues to serve you beautifully for many years.
I needed a special tweek to the bone…
I needed a special tweek to the bone color, and FH responded unbelievably well!
20 August 2025
Unprompted review
Reply from Fleming Howland
Hello Gary,
Thank you for your kind review. We’re so pleased we could accommodate your request and that the experience was such a positive one. Best wishes, Fleming Howland
The quality of leather and overall…
The quality of leather and overall finish of the furniture was first class
22 September 2025
Unprompted review
Reply from Fleming Howland
Hello William,
Thank you for your kind review. It’s great to hear that the leather and overall finish met your expectations. We hope your furniture brings you many years of enjoyment.
Leather Wing Chair
Leather Wing Chair
High quality comfortable furniture. Good communication from first point of contact to delivery. Highly recommend this company.
9 July 2025
Unprompted review
Reply from Fleming Howland
Hello Alison,
Thank you for your kind review. We’re pleased to hear that you’re enjoying the comfort and quality of your wing chair and that the communication throughout met your expectations. Your recommendation is greatly appreciated.
Beautiful
Beautiful, finely crafted sofa. Flawless delivery. I’m extremely pleased with both aspects.
21 October 2025
Unprompted review
Reply from Fleming Howland
Hello Woodrow,
Thank you for your kind review. It's great to hear that you’re so pleased with both the craftsmanship of your sofa and the delivery experience. We hope it brings you many years of enjoyment.
Exceptional Furniture
Fleming and Howland makes exceptional furniture. The process to get it is a demonstration of faith. I can attest that we were nervous to make such a large purchase with such limited information but it was completely worth it in the end. Communication from F&H is great. They responded quickly to any questions and wanted to ease our concerns. It took about two months longer than anticipated and approximately eight months total to receive our furniture; it was completely worth the wait. The furniture is like nothing we could purchase locally. We have an older formal home and the chesterfield chairs and couch are perfect for our formal living area. Highly recommend Fleming and Howland.
10 December 2025
Unprompted review
Reply from Fleming Howland
Hello Stacy,
Thank you for such a thoughtful review. We’re delighted that the furniture has proved worth the wait and that it suits your formal home so beautifully. We understand the leap of faith involved in a purchase like this, and we’re pleased our team were able to support you throughout. Your recommendation means a great deal to us.
helpful and competent staff
1 October 2025
Unprompted review
Reply from Fleming Howland
Hello Richard,
Thank you for your kind feedback. We’re delighted to hear that you found our team both helpful and competent. We hope you enjoy your furniture for many years to come.
Reply from Fleming Howland
Hello Caroline,
Thank you for your kind review. We’re delighted to hear that the service, chair and delivery all met your expectations. We hope you enjoy your piece for many years to come.
Professionalism at Its Best
The team was highly professional, incredibly reactive, and always provided fast, clear answers to my questions. The whole buying process was seamless and completely stress-free, which I truly appreciated.
As for the product—simply amazing. The quality is outstanding, you can tell it’s manufactured with real care and attention to detail. It’s extremely comfortable and the aesthetic is just exceptional.
Overall, a perfect experience. Highly recommended!
14 November 2025
Unprompted review
Reply from Fleming Howland
Hello Jeremy,
Thank you for such a generous review. We’re delighted to hear that our team made the process smooth and stress‑free, and that the piece itself has exceeded your expectations in both comfort and craftsmanship. Your recommendation means a great deal to us.
Best wishes,
Fleming Howland
We purchased the Hamilton for a historic house
We purchased the Hamilton for a historic house in the US. Your design consultant was very helpful throughout the group decision-making and clear about the next steps. She answered all questions promptly. The sofa is absolutely beautiful and already greatly appreciated by guests.
17 November 2025
Unprompted review
Reply from Fleming Howland
Hello Alline,
Thank you so much for your kind words. We’re delighted to hear that the Hamilton piece has found a home in such a special historic property and that our team was able to support you throughout the process. It’s wonderful to know the sofa is already being enjoyed by your guests. We hope it continues to bring comfort and character for many years to come.
Best wishes from all at Fleming Howland
very disappointed with Fleming Howland …
very disappointed with Fleming Howland I ordered the Alfred Chair expecting it to be as per the picture on the website but when it arrived, although the quality is good apart from a small hole in the leather which was not obvious when the cushion was in place, the design was not right - the buttons were lower down on the back which changed the style and their excuse was that because the cushion is high it makes it look like its different so putting the blame on the customer saying it is as per their website which it clearly is not so after many emails with their excuses I give up - very disappointing !!
noted your response however the chair that I have received does not match the photograph on your website and no disrespect if you cannot see the difference then I am very sorry for you - there have been numerous emails Emily the content of which i do not agree but in my last email i did say i no longer wish to continue with the emails and I would leave a review - my review has not changed !!
JUST TO ADD THAT THEIR QUALITY IS EXCELLENT AND ALSO THEIR DELIVERY GUYS - ITS REALLY JUST THE DESIGN BUT I GUESS I WILL HAVE TO LIVE WITH IT AND ALSO THE LITTLE HOLE SO PERHAPS IN FUTURE THEY WILL TAKE BETTER CARE AND WHERE IT IS INTENDED TO ALTER THE POSITION OF THE BUTTONS TO LET THE CUSTOMER KNOW..
16 November 2025
Unprompted review
Reply from Fleming Howland
Thank you for your feedback. We are always happy to clarify facts for anyone reading.
The design of the Alfred Chair you received is correct and matches the product photography on our website. The simple black-and-white line illustration shown in the size selector is not intended to represent upholstery detail; it is a technical icon used solely for choosing dimensions.
Regarding the cushion height, all new chairs leave our workshop with fully plumped cushions which naturally settle with use. This was explained in writing along with comparison images. The position of the buttons has not changed.
You also mentioned a hole in the leather, but this was never reported to us before your review. As with any concern of that nature, we would need the opportunity to inspect it so that we can help appropriately.
Finally, we confirmed in writing that we would collect the chair in accordance with our returns policy and provide a refund should you wish to proceed.
We take great care to offer clear information and courteous support, and we regret that our efforts did not meet your expectations in this instance.
Delivery was a nightmare
The sofa and chair seem to be of very good quality, though it is a little early to tell how well they keep. Based on product quality alone, I'd rate Fleming Howland 4, or even 5.
Worth noting, the leather was of a better quality than I expected, even though I went for the cheaper option .
But delivery was a nightmare. It took four attempts, each of them cancelled last minute. This added over 3 months to the initial time estimate communicated by FH.
Communication by the delivery partner was outrightly bizarre. And the fact that one has to pay FH in full, for them to even dispatch the prices to their delivery partner is annoying.
Only positive thing I can say about delivery is the when the pieces finally did arrive the van driver was friendly and professional.
Furniture 4 to 5. Delivery 1. Makes an average of 3.
4 October 2025
Unprompted review
Reply from Fleming Howland
Thank you for your review and for acknowledging the quality of our furniture.
For deliveries to Germany, our standard service includes kerbside delivery. White glove delivery, with more flexible timing and coordination around personal schedules, is available for an additional surcharge. We also kindly ask clients to share any planned travel dates so we can avoid storage or delays, which we understand contributed to the timing in this case.
Our furniture is built to last for generations, and we never compromise on transport standards. Pieces of this weight and value can only be entrusted to specialist carriers, and the additional care required can naturally extend lead times.
We are continually refining our logistics processes, and your feedback is appreciated as it helps us strengthen this part of our service.
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