I have had occasion to use "Fix Auto" twice in the past. I have recently had to call on their services again. Nothing has changed. - Most helpful reception staff. If you want sound honest advice speak... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wasn’t going to write a review as u don’t like writing negative ones but as I have had 4 messages since telling me to leave one, here we are. The car repair is fab, all that needed done was the b... See more
Company replied
From taking my car to access the damage to the repair was very efficient, the staff were polite and was l told approximately how long the repair would take. Their courtesy car was excellent and simil... See more
Company replied
The repair process from start to finish was carried out efficiently, professionally, really quickly and in a friendly manner. I was kept informed at each stage, and when Michael learned I had been una... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Washington
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Crowther Road, NE38 0AQ, Tyne And Wear, United Kingdom
- 0191 417 2677
4.5
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Front end collision
Had a front end collision in my audi.. the process from start to finish was stress free from estimating the damage to my veichle .. to driving away happy ...exellent job repairing my car ..also paintwork outstanding keep up the good work .
5 October 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hi Brian,
Thank you for taking the time to write such a kind review. It is great to hear that you are happy with the service you received! We appreciate your comments and hope to assist you again in the future!
Recently had my car delivered back to…
Recently had my car delivered back to me after repairs to my passenger side doors after a smash. Can honestly say it looks amazing and you wouldn't even know there had been damage! The guys have done an amazing job and would 100% recommend
30 August 2023
Reply from Fix Auto UK - Fix Auto Washington
Thank you for your very kind words Mrs Haig. We're very happy to hear that you had a positive experience with Sherwoods. Our team always wants to leave our customers satisfied so we're delighted to hear you are happy with our level of service! We hope to welcome you back for your future car needs!
Customer service was poor
Customer service was poor. Wouldn’t recommend for your car repair.
15 December 2022
Reply from Fix Auto UK - Fix Auto Washington
Hi Charlotte,
Thank you for taking the time to review our services and we apologise for our delayed response.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. We have taken on board your comments surrounding our communication and response time are relayed back to those that dealt with your repair.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Quick response and friendly service.
4 December 2022
Reply from Fix Auto UK - Fix Auto Washington
Hello,
Thank you very much for your kind feedback! We're thrilled to hear that you're happy with our service as we always want to please our customers. We hope we can assist you with your car-related needs in the future!
Car Body Repairs
The staff were helpful and kept me informed.
The quality of the repair is top class.
5 December 2022
Reply from Fix Auto UK - Fix Auto Washington
Thank you Mr. McKay, we're very happy to hear that you had a positive experience at Sherwoods. We appreciate your kind feedback and we're very grateful for you choosing us to assist you. We hope to welcome you back in the future!
Fast professional service
4 November 2022
Reply from Fix Auto UK - Fix Auto Washington
We are very happy to hear about your kind comments, Lisa. We always aim to give top customer satisfaction so we're very happy you got efficient service!
Work was done quickly and the customer…
Work was done quickly and the customer service was second to none. Would Highly Recommen.
10 November 2022
Reply from Fix Auto UK - Fix Auto Washington
Hi Susan,
Thank you very much for your feedback, we're very happy to hear that our service was quick and efficient and our customer service satisfied you. We hope to welcome you back if you have any car-related issues in the future.
Good communication between them and…
Good communication between them and myself. Got given courtesy car straight away and made an amazing job
16 November 2022
Reply from Fix Auto UK - Fix Auto Washington
Hi Peter,
We're very happy to hear that you are satisfied with our services as our customer service is our top priority and thank you for your very kind words! Thank you for choosing Sherwoods!
made an excellent repair job on my car…
made an excellent repair job on my car within a reasonable time frame, car looks good as new. thanks guys!
11 November 2022
Reply from Fix Auto UK - Fix Auto Washington
Thank you Will for your very kind feedback, we're very happy to hear that you're satisfied with our level of service. We hope to see you again for any car issues in the future!
Everything was done efficiently and…
Everything was done efficiently and quickly despite prob;ems with supply of parts which were outside auto fixes control. Everyone was always couteous when I had occasion to speak to them.
30 October 2022
Reply from Fix Auto UK - Fix Auto Washington
Hi Nigel,
Thank you very much for your very kind feedback, we're very happy to hear that you had a great experience with us. If you ever have any questions or need assistance, feel free to reach out and we hope to see you again in the future!
Excellent service
21 October 2022
Reply from Fix Auto UK - Fix Auto Washington
Hello Moira,
Thank you very much for your kind feedback. We'll ensure that this gets back to the team.
Have a great day!
Fix Auto Washington
Perfect
Hi Marc,
Just wanted to say how pleased I was with your teams work.
Looks perfect now 👍.
23 September 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Washington
Hello Steve,
Thank you very much for your kind feedback. We'll ensure that this gets back to the team.
Have a great day!
Fix Auto Washington
The service was excellent.
1 September 2022
Reply from Fix Auto UK - Fix Auto Washington
Hello Bob,
Thank you very much for your kind feedback. We'll ensure that this gets back to the team.
Have a great day!
Fix Auto Washington
Excellent service good communication…
Excellent service good communication fixed my car to as good as new
2 September 2022
Reply from Fix Auto UK - Fix Auto Washington
Hello Joan,
Thank you very much for your kind feedback. We'll ensure that this gets back to the team.
Have a great day!
Fix Auto Washington
Excellent service
17 August 2022
Reply from Fix Auto UK - Fix Auto Washington
Hello,
Thank you very much for your kind feedback. We'll ensure that this gets back to the team.
Have a great day!
Fix Auto Washington
Couldn’t recommend enough
Couldn’t recommend enough - Mark went above and beyond to help me and sort my car out ASAP.
Thank you so much Mark really appreciate everything you done, amazing customer service from him also 😊
16 August 2022
Reply from Fix Auto UK - Fix Auto Washington
Hello Nicola,
Thank you very much for your kind feedback. We'll ensure that this gets back to the team.
Have a great day!
Fix Auto Washington
Fix Auto has done an amazing job with…
Fix Auto has done an amazing job with my car. My car was stolen and when it arrived at Fix Auto to be fixed I no longer wanted it because the damage was so bad. I got a call to say my car was ready and had been fixed, I was over the moon with the repairs and not only did my car look back to how it was before it looked even better.
I'm really happy with the service provided and the people who work for Fix Auto.
Would definitely recommend.
12 August 2022
Reply from Fix Auto UK - Fix Auto Washington
Hello Michelle,
Thank you very much for your kind feedback. We'll ensure that this gets back to the team.
Have a great day!
Fix Auto Washington
Car Repair
My car was repaired by Fix Auto, Washington, following an accident. It was collected and a courtesy car left and a week later my car was returned. The repair was very good and all the staff were polite and friendly. I would be happy to have them repair my car again if needed
8 August 2022
Reply from Fix Auto UK - Fix Auto Washington
Hello Sue,
Thank you very much for your kind feedback. We'll ensure that this gets back to the team.
Have a great day!
Fix Auto Washington
Reply from Fix Auto UK - Fix Auto Washington
Hello,
Thank you very much for your kind feedback. We'll ensure that this gets back to the team.
Have a great day!
Fix Auto Washington
Quick and professional.
21 May 2022
Reply from Fix Auto UK - Fix Auto Washington
Hi Michael,
Thank you very much for your kind feedback. We'll ensure that this gets back to the team.
Have a great day!
Fix Auto Washington
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.