Fix Auto UK - Fix Auto Walsall Reviews 

158
•
TrustScore 4 out of 5

4.2

Unit 3 Upper Brook Street, WS2 9NT Walsall, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Right from the first contact with Fix Auto i have been well informed of the complete process. I have received updates to the repair progress in a timely manner. All of the staff have been friendly and... See more

Rated 5 out of 5 stars

Cannot fault Jaz and the whole team at FixAuto Walsall (including front Reception desk support). The whole process with Fix was well-planned and efficient, and really quick turnaround for brilliant... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with the service I received from Fix Auto Walsall. From start to finish, the whole process was professional, friendly and stress-free. The bodywork was absolutely outsta... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Stacey Emma soon as I got the call from them second to none service naz VDA department very good service transparent with everything and highly recommend for bodywork and paint... See more

Company replied


Company details

  1. Auto Repair Shop
  2. also in
  3. Auto Body Shop
  4. Auto Dent Removal Service
  5. Car Repair and Maintenance
  6. Car Service

About Fix Auto UK - Fix Auto Walsall

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Unit 3 Upper Brook Street, WS2 9NT, Walsall, United Kingdom

  • 01922 611288

4.2

Great

TrustScore 4 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(158)

5,736 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service is outstanding

The service is outstanding. Sharon was very helpful and friendly, she put me at ease many times, she went above and beyond to help me. My car was clean when it was returned to me, the repair was outstanding. A very high standard of work. The team who took my car for repair and returned my car were so kind and friendly. This is a very well run professional place and I would highly recommend them. The service as a whole was extremely outstanding.

20 March 2022
Rated 5 out of 5 stars

One of the best out there!

I'm a self confessed nightmare of a customer (my family and friends all agree) so it's refreshing and very, very rare to find a company that don't just meet expectations but go above and beyond. The guys at Fix Auto Walsall are quite simply outstanding!

11 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

My car had work done here, glad that Fix Auto Walsall took the work on board. The staff here are very helpful and enlightened, the communication standards are superb, they let you know if there any other issues and do a full check over of your car. Results on completion of the work immaculate. Thank you Fix Auto Walsall

11 March 2022
Unprompted review
Rated 3 out of 5 stars

Slow Progress

!0 weeks time span from date job booked in to completion date was in my opinion too long, however quality of work done was good.

7 March 2022
Rated 5 out of 5 stars

I could not be happier with Auto fix services

From the start of my car repair to the end auto fix have been fully professional.informing me of any problem along the way.
My car was collected,Repaired and delivered back to my home,which was a great help due to being disabled.
Sharon in the office was so helpful and understanding. The drivers were polite and friendly.The quality of the repair is outstanding. 10 out of 10 from myself. I could not be happier.

4 March 2022
Unprompted review
Rated 1 out of 5 stars

When my car was delivered back to me…

When my car was delivered back to me it was dirty and shattered glass discovered embedded in my car seat a week later which cut my hands and my sons.
Very poor service no valeting done and it was a nightmare from the Start to finish
Never again !!!!
Complaint is just the beginning

27 December 2021
Fix Auto UK - Fix Auto Walsall logo

Reply from Fix Auto UK - Fix Auto Walsall

Hi There,
Thank you for taking the time to review our services and we apologise for our delayed response and have ensured your comments regarding the repair and communication are relayed back to those that dealt with your repair.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know if we are able to rectify this as it seems on this occasion, we were unable to meet our high standards.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK

Rated 5 out of 5 stars

Very Professional and a high quality job

I gave my car for repair at Fix auto Walsall they were extremely professional and kept me upto date on my vehicle repairs received my vehicle and the work was done to a very good standard really recommend Auto fix for vehicle repair thanks to the team for the pleasant experience

23 December 2021
Rated 1 out of 5 stars

Huge issues, poor service, consumer rights denied

I am afraid my experience is horrific. It took 6 weeks for Fix Auto Walsall to repair my car. I have no idea what jobs they did as I have never received any documents. I had no communication from the company, not one call or email until they wanted me to pay. The website was not up to date either. I chased them all the time. When I asked, there were no answers just lies and promises. I told them in advance that my MOT would expire and I needed the car back before a certain day. I was told it would not be a problem. As we were approaching the deadline, I was calling the company more often. I was given 3 new deadlines. The day before my final deadline I was told the car would not be ready and it was not their problem. They did not fix one of the issues either. I was threatened with additional costs on more than one occasion. The company delivered my car on a Friday at 5 pm, before Christmas with an expired MOT. The receptionist said I had no right to be upset or complain and she was tired of listening to me. I have never experienced a service like this. My car was delivered with 24 miles less petrol (the irony being they forced me to take their hire car to the petrol station under threat of additional cost). My car failed the MOT the next day leaving me with no car for days. My airbag light is still on. The only reason it gets 1 star is that they cleaned the car.

23 December 2021
Fix Auto UK - Fix Auto Walsall logo

Reply from Fix Auto UK - Fix Auto Walsall

Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments are relayed to those that dealt with your repair.
We’d like to apologise for the service you received at the time of review and that no rectification was offered upon the above mentioned. If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK

Rated 5 out of 5 stars

Excellent service

Excellent service.
Picked up my car and delivered courtesy car.
Delivered my car back to me when repairs completed.
Repairs carried out to a high standard and even cleaned my car inside and out (which was really filthy) would definitely recommend.

8 December 2021
Rated 4 out of 5 stars

Staff extremely helpful especially when…

Staff extremely helpful especially when sorting out, promptly, an issue with the curtesy car.
Car was repaired quickly and to a very high standard. Plus, the garage had cleaned the car inside and out which was very much appreciated!

30 November 2021
Rated 5 out of 5 stars

Really happy to recommend this company…

Really happy to recommend this company as they were so friendly, supportive and helpful.
They did an exceptional job on my car and also valeted it which was an unexpected surprise.
The communication from them was fantastic, nothing was too much trouble.
Definitely 5star service!!

9 November 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service and a 5* job

Fantastic service and a 5* job. From start to finish, they were so helpful abnd professional. I had constang communication throughout which made it easy to gain updates on my repair. The repair work on my vehicle was superb and perfect. I would highly recommend fix autos Walsall to anybody who needs their services.

14 October 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look