The whole team were very helpful throughout the interactions. During the assessment of the vehicle, details of the potential repairs were explained, the booking in process, collection and delivery cle... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Poor practices The customer experience here was frustratingly disorganised. No exact work was agreed upon prior to the job, and I had to chase them up just to get copies of the standard check-in an... See more
Company replied
Our first point of contact was with Penny who booked us in for the damage assessment. Once completed the mutually agrees date for the repair was set. When the car was collected the driver was ver... See more
Company replied
Sandhurst Team - you are fantastic! From the drivers who collected our very sorry looking vehicle, to the regular communication on progress, our vehicle was returned to us two days earlier than expec... See more
Company details
About Fix Auto UK - Fix Auto Sandhurst
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
10a Vulcan Way, GU47 9BD, Sandhurst, Berkshire, United Kingdom
- 01252 861153
4.8
Excellent
211 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything worked smoothly
Very good experience, undertaken via insurance claim. Contacted within timeframes, kept up to date, and service matched or exceeded everything we discussed. Would be happy to work with them again (although would prefer not to have any more car damage!)
9 May 2025
Reply from Fix Auto UK - Fix Auto Sandhurst
Good Morning Christopher
Thank you for your kind words. We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and keep our clients informed throughout the repair process. We're glad that we met your expectations and that you would be happy to work with us again.
Many Thanks
Nina
Highly recommend
Great, skilled workmanship and amazing (front desk) customer service with regular, helpful updates on progress. I'd give 6 stars if that option were available. Highly recommend
29 April 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Sandhurst
Good Morning Steve
We are so happy to hear about your positive experience! It's wonderful to know that you were impressed with the workmanship and the customer service you received. We strive to provide excellent service and appreciate your kind words. Thank you for your recommendation!
Many Thanks
Nina
Outstanding experience and service
Very professional from first contact to signing receipt of delivery after repairs.
8 May 2025
Reply from Fix Auto UK - Fix Auto Sandhurst
Good Morning Richard
We appreciate your kind words and are glad to hear you had a positive experience with our service. We strive to provide excellent customer service and are happy to know we met your expectations.
Many Thanks
Nina
Delivery service was fast and efficient…
Delivery service was fast and efficient and the have done a very good job rear of the car looks brand new. Would recommend to a friend or colleague.
24 April 2025
Reply from Fix Auto UK - Fix Auto Sandhurst
Good Morning Sam
Thank you for your kind words and 5-star rating! We're so glad you were happy with the service and the results. We really appreciate your feedback and are delighted to hear you would recommend us to others.
Many Thanks
Nina
Prompt and efficient repair service
They are promt very polite and efficient and make a wonderful repair to your car. Top marks from me
16 April 2025
Reply from Fix Auto UK - Fix Auto Sandhurst
Good Afternoon Mr Cuthbert
Thank you for your kind words! We are delighted to hear that you were satisfied with the service and the repair. We appreciate your positive feedback and will share it with our team.
Many Thanks
Nina
Good service
Good service, friendly and helpful staff, a good experience all round. And a very good repair.
4 April 2025
Reply from Fix Auto UK - Fix Auto Sandhurst
Good Afternoon Paul
Thank you for your kind words and 5-star rating! We are so pleased to hear that you had a positive experience with us. We appreciate your feedback and are glad you were happy with the service and repair.
Many Thanks
Nina
Fantastic Experience at Fix Auto!!!
Fix Auto were fantastic at every aspect from telephone updates about how the repairs on my car were getting on, all the way to making my car look brand new. I got into a minor accident which resulted in my car having scrapes and paint damage down my passenger side and the front wing being damaged and out of place. I took my car in to get the damage looked at and they were able to get it booked in less than a week later. on the day of my car going, it was picked up from my house and a gorgeous 2023 corsa was delivered for me!!! during the repair process i was able to call up and get updates on my car which made the whole experience completely stress free as i was kept in the loop. once my repairs were complete, my car was then delivered to my work (due to me being unable to collect it) which i would say is one of the best customer service experiences i’ve had. upon delivery the car looked brand new, all clean inside and out and you wouldn’t even know the accident had happened. Thank you so much to Fix Auto for such a faultless and stress-free experience, i would definitely recommend them!!!
10 April 2025
Reply from Fix Auto UK - Fix Auto Sandhurst
Good Afternoon Amy
We truly appreciate your kind words and detailed review. It's wonderful to hear that you had such a positive experience with our team. We strive to provide exceptional customer service and are thrilled that you found our communication, vehicle pick-up and delivery, and repair quality to be top-notch. We're glad that we were able to make the entire process stress-free for you. Your feedback is invaluable to us and motivates us to continue delivering the best possible service.
Many Thanks
Nina
Standard of service
Courteous staff.
Clear explanation of repair work required.
Arrived on time to collect vehicle for repair and provided appropriate courtesy car.
Additional voluntary help with contactng garage re missing wheel nut lock.
Car returned on time,well repaired.
31 March 2025
Reply from Fix Auto UK - Fix Auto Sandhurst
Good Morning Mary
Thank you for your kind review and 5-star rating! We're so glad to hear you were happy with the service you received. We strive to provide excellent customer service and are delighted that you found our staff courteous and helpful. We appreciate your feedback and will share it with our team.
Many Thanks
Nina
Competent Auto Repairers
The staff were nice, processes were well explained and task well executed, delivered the vehicle in time.
3 April 2025
Reply from Fix Auto UK - Fix Auto Sandhurst
Thank you for your positive review. We're delighted to hear that you were happy with the service you received and that your vehicle was delivered on time. We appreciate your feedback and will continue to strive for excellence.
Many Thanks
Nina
Reply from Fix Auto UK - Fix Auto Sandhurst
Hi Mariam
We appreciate your kind words and are glad to hear that you were satisfied with the service. We strive to provide our customers with the best possible experience.
Many Thanks
Nina
1st Class.
Very good and quick service from start to completion. ( Reception through to final pick up. ) Fix auto UK keeps you well informed from start to finish. Would fully recommend.
28 March 2025
Reply from Fix Auto UK - Fix Auto Sandhurst
Good Morning Mr Wilde
Thank you for your kind review and 5-star rating. We are delighted to hear that you were happy with the service you received from start to finish. We appreciate your recommendation and will ensure your feedback is shared with our team.
Many Thanks
Nina
The whole experience was great
The whole experience was great. Excellent service and attention to detail. Could always be reached at the e d of the phone.
21 March 2025
Reply from Fix Auto UK - Fix Auto Sandhurst
Good Morning Diana
We are so glad to hear you had a positive experience. We appreciate your kind words about our service and attention to detail. We strive to provide excellent customer service and are happy to know we met your expectations.
Many Thanks
Nina
First class repair work
Had the front of my car damaged in a car park by someone who didn’t stop.
Perfect paint made the whole process of the repair as stress free as possible and have done a superb job. The valet that went with it was also top notch. I am very pleased with the service and am happy to highly recommend them
19 March 2025
Reply from Fix Auto UK - Fix Auto Sandhurst
Good Morning James
We understand how frustrating it can be to have your car damaged, especially when the person responsible doesn't take accountability. We're thrilled to hear that our team was able to make the repair process as stress-free as possible for you. We're also delighted that you were happy with the valet service. It's our goal to provide excellent service and we're so glad you had a positive experience.
Many Thanks
Nina
Great customer service & very happy…
Great customer service & very happy with the paint job
14 March 2025
Reply from Fix Auto UK - Fix Auto Sandhurst
Good Evening Mr Goldsmith
We appreciate your kind words and are thrilled to hear about your positive experience with our services. We strive to provide excellent customer service and are glad you were happy with the repairs.
Many Thanks
Nina
Outstanding service
After a recent low level car shunt, the team at perfect paint took the whole stress out of the situation and of fixing my crumpled mini. Penny in the front office is unbelievably helpful and accommodating.
They were able to see my car the same day and did a temporary fix of my bumper so I could carry on driving it safely until we fixed a suitable date for repair.
The loan car was good quality, delivered to my door and everyone was so polite and helpful!
They finished the job earlier than expected and the body work was immaculate & it had even had a valet finish.
A week or so later, I noticed an issue with the heating which I thought might have been related to the crash and they were immediately on hand to help sort it.
I’ve never come across such a lovely helpful car repair team & can’t recommend them highly enough!
27 January 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Sandhurst
Good Evening Sarah
We are delighted to hear about your positive experience with our team. It's wonderful to know that you felt supported and taken care of during a stressful time. We strive to provide exceptional service and it's heartwarming to hear that our team, particularly Penny, went above and beyond to assist you. We are proud of our commitment to customer satisfaction and appreciate your kind words about the quality of our work, the loan car service, and the overall helpfulness of our team. We are glad that we were able to help you get back on the road quickly and safely. We are also pleased to hear that you were happy with the valet finish and that we were able to address the heating issue promptly. Your feedback is invaluable to us and we are grateful for your recommendation.
Many Thanks
Reply from Fix Auto UK - Fix Auto Sandhurst
Good Morning Sjanet
Thank you for your kind words and 5-star rating! We're thrilled to hear you were happy with our service. We strive to provide excellent customer experiences, and your feedback means a lot to us.
Many Thanks
Reply from Fix Auto UK - Fix Auto Sandhurst
Good Morning Mr Monk
Thank you for the 5 star review. We appreciate your positive feedback and are glad you're satisfied with our work and support.
Many Thanks
Reply from Fix Auto UK - Fix Auto Sandhurst
Good Morning Gurj
Thank you for 5-star rating! We're so glad to hear you found our service to be clear and easy to work with. We appreciate your feedback and will share it with the team.
Many Thanks
Very happy with speedy service provided…
Very happy with speedy service provided whilst my car was being repaired. Great customer service.
10 March 2025
Reply from Fix Auto UK - Fix Auto Sandhurst
Good Afternoon Louella
Thank you for your kind words and 5-star rating! We are delighted to hear you were happy with the service you received while your car was being repaired. We appreciate your feedback and are glad you had a positive experience with our customer service.
Many Thanks
Nina
What a fantastic company
What a fantastic company! Penny, Kevin and the team provided an absolutely brilliant service when my car needed fixing after an accident. They were so professional, so friendly and got my car fixed so quickly. I really can't praise them enough!
8 January 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Sandhurst
Hi Lucy
Thank you for the 5 star review. We're thrilled to hear you were happy with the service you received. We strive to provide excellent customer service and high-quality repairs, and we are glad that we met your expectations.
Many Thanks
Nina
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.