Fix auto were great at diagnosing the problem, identifying work that needed to be done and kept me updated along the way with online check ins and phone calls. The mechanic who dropped my vehicle off... See more
Company replied
Location
Switch locationWoodstone Village Industrial Estate, Fence Houses, DH4 6DU Houghton-le-Spring, Tyne & Wear, GB
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See what reviewers are saying
My car went in for some body work repair and a coolant tank replacement. Few problems with a separate issue when I came to collect it, the spark plugs needed replacing. They fixed this in 24 hours an... See more
Company replied
Absolutely amazing company, really easy to deal with and kept me informed along the way while car was in body shop. Car was collected and dropped off, Time scale was really good and car has been ret... See more
Company replied
Great job done the booking in process took ages (shortage of parts seamed to be the reason but apart from that very friendly and helpful customer service from all staff.
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Company details
About Fix Auto UK - Fix Auto Durham
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Woodstone Village Industrial Estate, Fence Houses, DH4 6DU, Houghton-le-Spring, Tyne & Wear, United Kingdom
- 0191 385 1747
4.9
Excellent
345 reviews
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This company invites their customers to review, whether positive or negative
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Great service
Great service. Picked up and dropped off car when times didn't suit working life.
23 September 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Sarah
Thank-you for your five star review of our service. We're always happy to help.
Kind regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi John
Thank-you for taking the time to review us. We're happy to hear you were pleased with our service and the repairs to your vehicle.
Kind regards
Karen, Fix Auto Durham
Excellent service throughout
Excellent service throughout and brilliant repair and paintwork. Lovely customer service, prompt, efficient. I would definately recommend and use again!
16 September 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Sharon
That's a lovely review, great to hear you were happy with everything.
Thank-you
Karen, Fix Auto Durham
Excellent friendly service!
Excellent friendly service!!
Great job sorted!!
Happy customer 🙂
15 September 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Tracey
Thank-you so much for the great review. It's always good to hear we have a happy customer.
Kind regards
Karen, Fix Auto Durham
Excellent service
Excellent service explained the procedure was told would take 3 days but got a call to say it was ready in 2 days. All the staff I spoke to were very pleasant and helpful.
14 September 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Keith
Great to hear you were pleased with our service and the added bonus of your vehicle being ready, ahead of schedule.
Kind regards
Karen, Fix Auto Durham
Excellent service,friendly staff & I…
Excellent service,friendly staff & I was regularly updated as to progress of my repair via text & phone.
13 September 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Mr Thomas
Thank-you very much for taking the time to review our service and awarding us five stars. Your lovely comments will be passed onto all of our team.
Kind regards
Karen, Fix Auto Durham
Efficient and good communication
Efficient and good communication.
Felt listened to and valued.
23 August 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Sara
Thank-you, we do value all our customers and appreciate your positive feedback.
Best regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Jamie
Thank-you very much for the five star review. Always appreciated.
Kind regards
Karen, Fix Auto Durham
If i could give this garage less than 1…
If i could give this garage less than 1 star i would. My insurance company sent my car here to get fixed, they determine it was not an insurance claim and treated me like a criminal, hounding me with calls when i was at work. They then charged me four times the amount to fix the damage as i was quoted elsewhere, and would not let me play over the phone, making me come to the garage. I would never use this company again as they charge was over the usual amount to fix cars
9 September 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Durham
Hi Angie
We are sorry to hear you were disappointed with our service. It was your own insurance company who determined that you did not have a valid insurance claim. You agreed to the price before we commenced the work on your vehicle. The numerous telephone calls were attempts to let you know that the free of charge courtesy vehicle we had supplied to you, was now no longer insured as there was no valid insurance claim.
If you require any further information please call us on 0191 3851747
Kind regards
Karen, Fix Auto Durham
Took a long time to get car into garage…
Took a long time to get car into garage due to lack of parts. Final Results are superb. Replacement doors, painted, polished. Car hoovered and even cleaned up the alloys. Good polite staff. Definitely use again (if have to)
8 September 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Alan
Thank-you for taking the time to review us and appreciate your understanding whilst awaiting the parts required to repair your vehicle. Good to hear you were happy with our service.
Kind regards
Karen, Fix Auto Durham
Excellent service from administration…
Excellent service from administration to tradespeople and the repair was brilliant.
7 September 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Craig
Great to hear you were happy with all aspects of our service. It is very much appreciated.
Thank-you
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Emma
Thank-you for the five star review. It's very much appreciated.
Kind regards
Karen, Fix Auto Durham
fantastic customer service very…
fantastic customer service very pleased with my repair
16 August 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Janice
Thank-you for your review. It is very much appreciated.
Kind regards
Donna, Fix Auto Durham
Once my vehicle was delivered to Fix…
Once my vehicle was delivered to Fix Auto Durham the service and care was exceptional. From the loan car which was excellent to the many contacts they made to me to keep me up to date with the repair they were brilliant . Particularly Donna who was very friendly , courteous and efficient . Having now got my vehicle back I would like say Thank You .
15 August 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Fred
Thank-you so much for your amazing review. Pleased to hear you were happy with all of our service and I will certainly pass your lovely comments onto Donna.
Kind regards
Karen, Fix Auto Durham
job well done…
excellent service from collection to return 1st class well done
11 August 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Durham
Hi Mr & Mrs Bailey
Your 5 star review is very much appreciated. Thank-you.
Kind regards
Donna, Fix Auto Durham
Absolutely brilliant from start to…
Absolutely brilliant from start to finish. Insurance job. Initially said a end of August early September repair date but when I explained I was meant to trading in the car they were fixing for a new one they went above and beyond to get it done within two weeks. Repair was great and an added bonus of a valet. Staff really helpful, friendly and professional. I would highly recommend!
4 August 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Yvonne
Thank-you for taking the time to review our service. Great to hear you were happy with everything especially that we could get your car booked in sooner than anticipated so you could get sorted with your new vehicle.
Kind regards
Karen, Fix Auto Durham
Excellent from start to finish
Excellent from start to finish, from the quality of the repair to the professionalism and friendliness of the staff, it was a pleasure to deal with you
23 July 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Ian
Thank-you for taking the time to give us a 5 star review. All the team will be pleased to hear you were happy with the repairs and our customer service.
Kind regards
Karen, Fix Auto Durham
Great staff, great job done.
Great customer service, office staff are really friendly and do their best to help. The staff in the garage are also very approachable and explain things in detail. Car well washed and valeted also the lads done a mint job on my car. 100000% recommend
23 July 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Michael
Thank-you so much for the positive recommendation. Great to hear you were happy with everything.
Kind regards
Karen, Fix Auto Durham
I think this garage is amazing
I think this garage is amazing! Marty who checked my car in and then gave me a courtesy car couldn’t of been more helpful. Pleasant, happy and efficient! Then the girls in the office keeping me informed every day on the progress of my car helpful pleasant courteous what a lovely staff, Donna had a very happy voice. When they told me my car was ready they were gonna drop it off for me nothing was a bother. Car was immaculate repair was incredible I can honestly recommend this garage to anyone many thanks Janet Smith
22 July 2022
Reply from Fix Auto UK - Fix Auto Durham
Good morning Janet
Wow, thank-you so much for the amazing review. I'll be certain to let Marty, Donna and the rest of the team know you were impressed with the service.
Kind regards
Karen, Fix Auto Durham
The repairs carried were good
The repairs carried were good, however, waiting over 3 months to get booked in not good at all. Also being told it would take 2 days to repair, getting a call on the 5th day saying waiting for parts and should be ready the next week! They had 3 month to order the right parts!!
16 July 2022
Reply from Fix Auto UK - Fix Auto Durham
Hi Dylan
Thank-you for taking the time to provide us with your feedback and letting us know you were happy with the repair to your vehicle.
Regarding our service: we have been notifying all of our customers of a delay in getting their vehicle booked in for repair and I believe this information was relayed to you and or a family member back in mid April. I appreciate the delay is not ideal but in making customers aware, this gives them the opportunity to use an alternative repairer if this delay does not suit their needs.
Although your vehicle was pre-estimated in it's damaged condition we are unable to see every bit of damage. It's only once the vehicle is stripped and reassembled that we often find there are additional parts needed. Unfortunately in your case they were some small but very essential clips.
If you have any other queries please do not hesitate to give us a call.
Kind regards
Karen, Fix Auto Durham
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