Very pleased with Fix Auto UK at Chelmsford. The car was repaired to a very high standard and they updated me regularly with how things were going. It took less than 2 weeks for the repair to be c... See more
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Location
Switch location35-37 Hanbury Road, Widford Ind Est, CM13AE Chelmsford, Essex, GB
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A fast and efficient service. From the moment they contacted me I didn’t have to do anything they cover all aspects. Everything was completed quickly and they kept me well informed throughout. All the... See more
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The courtesy car was delivered and collected from my home when my vehicle was picked up/dropped off. This made it really easy for me. The driver was prompt, friendly and courteous. The office staf... See more
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they took the car on 28/11/22 said about a week, we didn't get the car back until the 9/1/23 and were quoted £1,250.00 excess then charged us £1,400.00 They did the job well but now we can't get... See more
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Company details
About Fix Auto UK - Fix Auto Chelmsford
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
35-37 Hanbury Road, Widford Ind Est, CM13AE, Chelmsford, Essex, United Kingdom
- 01245265264
4.7
Excellent
242 reviews
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Easy to deal with and always available
Easy to deal with and always available. Did an exceptional repair
14 July 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, its feedback like yours which helps us grow and continue to help all our clients.
Kind Regards,
Fix Auto Chelmsford
What is happening with the vehicle & when being returned
Check vehicle before leaving garage and returning to customer.
Staff should be polite and keep customers updated with progress.
Kim & Jackie went out of there way to help, whereas Courtney and mark were down right rude.
27 June 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. All maters will be looked in to but please feel free to reach out to us directly on 01245265264.
Kind Regards,
Fix Auto Chelmsford
Excellent service from start to finish
Excellent service from start to finish. Had a broken rear light fitting that needed replacing and some slight bumper work needed. Arranged to drop off at 8am, was ready to collect at 2pm, the same day. They also did an unexpected valeting of my car (both inside and out), which was a nice gesture.
Nice, friendly and helpful staff, and a fair price for the work done, so very pleased to recommend Fix Auto Chelmsford.
26 June 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5-star rating! We're thrilled you were pleased with the repair work and that your vehicle was returned in such great condition. We appreciate you taking the time to share your positive experience. We'll be sure to share your feedback with our team.
Kind Regards,
Fix Auto Chelmsford
Quick and efficient my car was repaired…
Quick and efficient my car was repaired in 2 weeks, I had a courtesy car dropped off to me and my car returned to me when it was completed.
The staff are really friendly and very helpful.
12 June 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, feedback like yours, helps us grow and continue to help our clients.
Kind Regards,
Fix Auto Chelmsford
If I could give nothing for a review I…
If I could give nothing for a review I would! One of the worst places I have ever experienced. Not only did I receive no contact what so ever about my car and the repairs the attitudes of the staff at Chelmsford is disgusting! Telling lies and not doing their job. Had a loan car after waiting nearly 4 days and was the worse loan car I have ever driven! Made a complaint about the handbrake and was told “can’t do anything about it”. Absolute disgusting customer service would strongly recommend never using them!
7 May 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Charlotte,
Thank you for your feedback. I am truly sorry to hear about your bad experience with us. This is not something we take lightly and certainly not the level of service we aim to provide our customers.
I would like to apologise for any distress that may have been incurred during the repair process. I will endeavour to ensure these issues you experienced will not happen again and that further training is issued to the correct departments.
I will contact you personally to ensure I am fully aware of all your concerns.
Kind Regards,
Paul Shelton
Great professional work
Great professional work. Excellent customer service. Friendly staff. Kept up to date with the progress of my car. Very happy. Would recommend to friends.
28 April 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi James,
Thank you for taking the time to leave us a 5 star review. We're glad you had a positive experience with us and happy with the repairs done to your car.
Kind Regards,
Fix Auto Chelmsford
Good, honest communication
I only had minor repairs but it was a great experience. I ended up speaking with about 5 different people and each one communicated well, knew their expertise. There was no one trying to fake it.
1 May 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to leave us a review. We're glad you had a positive experience with us and we will be sure to share with the rest of the team.
Kind Regards,
Fix Auto Chelmsford
First time using this company and…
First time using this company and overall very happy with the service, my car looks brand new like nothing ever happened, blended paint perfectly.
25 April 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We appreciate you taking the time to share your positive experience and we will share with the rest of the team.
Kind Regards,
Fix Auto Chelmsford
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Stephen,
Thank you for taking the time to leave us a 5 star review.
We're glad you're happy with the service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Chelmsford
Lovely company
Lovely company, great service, perfect repair. Friendly staff. Would highly recommend xx
28 February 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Colette,
Thank you for taking the time to leave us a review.
we're glad you're happy with the service. I will pass to the rest of the team.
Kind regards,
Fix Auto Chelmsford
Great Service
The second time we have used these guys in the past 4 months, both after accidents and through insurance. Communication excellent and service/repair provided top draw. Thank you
11 February 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Afternoon Sarah,
Thank you for taking the time to leave us such a positive review.
We are glad you're happy with the repair and service you have received.
I will pass this to the rest of the team.
Kind Regards,
Fix Auto Chelmsford
Really helpful company very efficient…
Really helpful company very efficient and helpful through the whole process of collecting the car to keeping me updated about the progress
Great repairs carried out
4 February 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to leave us a review. We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Have a great day!
Kind Regards,
Fix Auto Braintree
They repaired my vehicle to high…
They repaired my vehicle to high standards and ever quickly. I would definitely recommend friends and family about them.
3 February 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning Tom,
Thank you for your kind words and 5 star review. We're glad you're happy with the repairs to your vehicle. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
I will pass your feedback to the rest of the team.
Kind Regards,
Fix Auto Braintree
Everything from first contact
Everything from first contact, to picking up my car, fixing it and then delivering my car back to me. Was fast easy and seamless, well done to all involved 👏
15 January 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning Martin,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Kind Regards,
Fix Auto Chelmsford
learning lessons
This is the first time I've had to use Fix Auto, or any body shop come to that, so I didn`t know what to expect. The repair didn`t take long, it just seemed that way. I was delighted with the repair, there`s some clever people in that body shop. The only thing with me, the curtesy car provided was quite a bit bigger than my Nissan Micra, would have liked an equivalent size.
15 December 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning Peter,
Thank you for taking the time to leave us a review.
We are sorry to hear that the courtesy car provided was a bit too big for you but glad you're happy with the repairs completed on your car.
We will share the feedback with the rest of the team.
Have a great day!
Kind Regards,
Fix Auto Chelmsford
I had a silly accident with a gate…
I had a silly accident with a gate post, taking my dog to the kennels, while I took a short holiday. Fix Auto collected my vehicle, loaned me a courtesy car and repaired my car in a very short period of time. The standard of finish of the repair is outstanding and it is not possible to discern the right front wing was ever damaged beyond repair. My Tuscan looks brand new. My personal belongings were left in the car and all of them were still there when I collected it . This firm is friendly, efficient and shows a high degree of professionalism. I hope I do not have to use them again. But if I have another accident I will go straight to Fix Auto.
23 January 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning Mr Turner,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Kind Regards
Fix Auto Braintree
Was given a car that not all seat belts…
Was given a car that not all seat belts were working.
Branch did nothing about this while knowing I had three children.
7 January 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning Sharna,
Firstly, I would like to sincerely apologize for the inconvenience you experienced with the flat battery and the seat belt issue during your hire. We understand how frustrating these issues can be.
Our courtesy car that unfortunately needed recovering from Shrub End was seemingly down to a flat battery, we were able to jump start it and drive it back ourselves, however we will look into how we can further prevent this from happening in the future.
Once the vehicle was back onsite, we also inspected the issue with a 5th (middle) seat belt, this was underneath the seat and needed pulling out. We will also address this moving forward with our maintenance and cleaning team to prevent this from happening again.
Once again, I would like to apologise for any distress caused throughout the repair process.
Amazing Service and Workmanship
I cannot rate Fix Auto UK in Chelmsford highly enough. My entire experience was made effortless from start to finish. They collected my car and returned it once finished, so no hassle of having to deliver and collect yourself. I am also extremely impressed with the actual work that was carried out on my car. The damage was quite considerable, but the end result is absolute perfection! It looks like a new car again (despite being 10 years old!) and I should just like to say a big THANK YOU to you all.
25 November 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Thank you for your kind words and for taking the time to share your positive experience. We are thrilled to hear that you were so impressed with our service and the quality of the work performed on your car. We strive to make the repair process as convenient and stress-free as possible for our customers, and it's wonderful to know that we achieved that for you. We are proud of our team and their dedication to delivering exceptional results.
It's the little details...
The repair to the bodywork of the car was good. The communication from Fix Auto was polite and told me what I needed to know. However, I did not know where my car went for repair. I cracked my number plate in the collision, which was replaced, but making a mismatch with the intact one, the detail of the red border was missed, so I'll have to replace it. I also didn't like that my car was driven to and from the repairer. Thus, just a four star rating instead of a five.
1 November 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
We appreciate your feedback and are glad to hear that the bodywork repair was satisfactory and that you found our communication to be helpful. We understand your concerns about the location of the repair and the mismatch in the number plate. We strive to provide a seamless experience for our customers and will take your feedback into consideration as we continue to improve our processes.
Kind Regards
Jackie
A great company
A great company . If you’ve had an accident these are the people to go to for an excellent repair. My car was collected quickly, repaired to the highest standard and returned to my home washed and valeted in a week .Repair was excellent as was communication with Jackie. It made a stressful situation as easy as it could be. I would highly recommend Fix Auto .
25 October 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Thank you for your kind words. We are so glad to hear that you had a positive experience with our company. We strive to make the repair process as smooth and stress-free as possible for our customers. We are delighted that you were happy with the quality of the repair and the communication you received.
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