Fix Auto UK - Fix Auto Aberdeen Reviews 

256
TrustScore 4.5 out of 5

4.4

Mugiemoss Road, Bucksburn, AB21 9NP Aberdeen, GB


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Rated 5 out of 5 stars

Car was being repaired through insurance due to accident. Excellent and friendly service from reception to managerial staff. Car was in garage for 8 days and I was kept informed throughout the proce... See more

Company replied

Rated 5 out of 5 stars

Repair done excellent result kept informed throughout the repair with estimated date of completion. Complete a day early so really pleased to get our car back looking like new

Company replied

Rated 3 out of 5 stars

Office staff friendly. Service ok but communcation by phone & on tracker could have been better and more accurate. Efficency & organistation of parts & repairs could be improved. Cancelled first date... See more

Company replied

Rated 5 out of 5 stars

I rebooked the car in to get the Air Conditioning re-done and Donna was excellent. She got the car taken in quickly and all work was completed in a single day

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

About Fix Auto UK - Fix Auto Aberdeen

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Mugiemoss Road, Bucksburn, AB21 9NP, Aberdeen, United Kingdom

  • 01224 716 961

4.4

Excellent

TrustScore 4.5 out of 5

256 reviews

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4.4

All reviews

(256)

5,471 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly & wellcoming

Friendly & wellcoming.Decribed the process the car would go through well. Good updates on the cars progress.

14 January 2025
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Reply from Fix Auto UK - Fix Auto Aberdeen

We're thrilled you had a positive experience! We appreciate you taking the time to share your feedback. We're glad our team was friendly and helpful in explaining the process and keeping you updated. We strive to provide excellent customer service, and your review confirms we're on the right track. Thank you again for your kind words.

Rated 5 out of 5 stars

Would definitely recommend as they done…

Would definitely recommend as they done a a very tidy job …….

17 December 2024
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Reply from Fix Auto UK - Fix Auto Aberdeen

We're so glad to hear you were happy with the service. We strive to provide our customers with the best possible experience.

Rated 5 out of 5 stars

Very happy with the service and level…

Very happy with the service and level of detail when fixing my car.

23 December 2024
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Reply from Fix Auto UK - Fix Auto Aberdeen

Thank you for taking the time to leave your review. We're delighted to hear you were happy with the service and level of detail provided.

Rated 1 out of 5 stars

Battery was flat when it was returned…

Battery was flat when it was returned to us and handle to close boot lid was detached. Have had to use jump leads to start car ever since. Phoned to complain and to query why heat setting and blower setting were both set at max. They denied responsibility for draining the Battery and told me it was nothing to do with them, quite aggressively. I've reported them to my insurance company and await their response. We will never use this company again will tell everyone we know about our awful experience.

13 December 2024
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Reply from Fix Auto UK - Fix Auto Aberdeen

Hello, your vehicle arrived onsite with us on 29th November 2024 and was returned to you on 6th (7days) this is not enough time for a battery to deteriorate from perfect condition to needing jump started every time! even if the battery was reduced by using the blowers (which it was not) as the engine was running whilst defrosting the windows the battery would have been fine after the first drive away also, there would be no sense trying to defrost windows without the engine running as there would be no hot air generated! No mention until now about the boot handle but, if this is the case, we have no issues resolving this for you. In relation to you reporting us to the insurance company, I look forward to them contacting me so that we can explain the above in relation to the battery as its very clear that we did not or could not cause this! have a nice day! :)

Rated 5 out of 5 stars

Positive experience from start to finish

This was an insurance job, they had a courtesy car for me and communication was excellent from start to finish. Repairs were completed in 5 days and they even polished the car inside and out. Did an amazing job. I've seen quite a few negative reviews about this company but I couldn't fault them. Good work!

18 November 2024
Unprompted review
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Reply from Fix Auto UK - Fix Auto Aberdeen

We are delighted to hear you had such a positive experience with us. We strive to provide excellent customer service and are happy to know our team met your expectations. Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service, kept up to date the whole way through and pick up and delivery were seamless. Would certainly use again.

14 October 2024
Unprompted review
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Reply from Fix Auto UK - Fix Auto Aberdeen

Thank you for your kind words! We're so glad to hear that you were happy with our service.

Rated 4 out of 5 stars

Vehicle Repair Mondeo

The services provided were very good. Courtesy car was in good condition and comfortable to drive. I was kept updated with progress and job was completed in line with initial forecast.

11 October 2024
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Reply from Fix Auto UK - Fix Auto Aberdeen

Thank you for your positive feedback and 4-star rating. We're glad to hear that you were satisfied with the courtesy car and the communication throughout the repair process.

Rated 5 out of 5 stars

Very happy with the service and always…

Very happy with the service and always excellent work.

21 October 2024
Unprompted review
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Reply from Fix Auto UK - Fix Auto Aberdeen

Thank you for your kind words and 5-star rating! We're so glad to hear you're happy with the service and work. We appreciate your feedback and will share it with the team.

Rated 5 out of 5 stars

Good Experience

Good experience. Damaged alloy wheel and tyre replaced over the weekend. Nice clean courtesy car provided.
Communication good.
Would use again.

11 October 2024
Unprompted review
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Reply from Fix Auto UK - Fix Auto Aberdeen

We appreciate your positive feedback and are glad to hear you had a good experience. We strive to provide excellent service and are happy to hear that you were satisfied with the repair and the courtesy car.

Rated 5 out of 5 stars

Excellent repair

Excellent repair, appreciated updates, friendly service

8 October 2024
Unprompted review
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Reply from Fix Auto UK - Fix Auto Aberdeen

Thank you for the very kind review 👍🏼😊

Rated 5 out of 5 stars

Great tracking link

I received a great tracking link which was updated regularly. When my car was ready it was immaculate, the whole car had been valeted and looked amazing. I wasn't expecting the inside to have been touched so it was a wonderful surprise.

30 September 2024
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Reply from Fix Auto UK - Fix Auto Aberdeen

Thank you very much for the kind review, we are delighted that you are happy with the work & service 😊

Rated 2 out of 5 stars

Your car may come back as a different model.

Despite the turn around being very quick, the quality of finish appearing to very good, and the car getting delivered back to me, my car came back with some additional badges on the wings that it didn’t have before it went into the shop and is now a “Limited Edition” with badges on the wings stating it.
At the time of review I’m still waiting to hear back from body shop and agree a forward plan.

Can’t say I’m overly amused at finding new badges on the wings.
Depending on the outcome, either the badges removed or refund on the cost of removing them I will change my review.

I have also fed this back to my insurance company.

Honestly who ever applied the badges to both wings needs to be questioned and if they worked for me they probably wouldn’t be any longer or would certainly be on performance improvement plan, sounds harsh but I don’t tolerate stuff like this. Why can’t people just do what they are supposed to do, and not mess with stuff.

20 September 2024
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Reply from Fix Auto UK - Fix Auto Aberdeen

Hello, thank you for bringing this to my attention and I assure you that we will resolve this early next week!

Are you able to email me the photos of the vehicle with the badges so that I can raise first thing on Monday morning and ask how this have even happened?

My email address is - andrew@ashgrove-motorbody.co.uk

Thank you & we will get this sorted!

Rated 5 out of 5 stars

Kept me informed

Great repair, kept me updated as promised. Friendly customer service. Thank you.

20 September 2024
Unprompted review
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Reply from Fix Auto UK - Fix Auto Aberdeen

Thank you for the kind review, Dale. I will pass your comments on to the team! Have a great weekend 😀

Rated 1 out of 5 stars

Upon returning the car to us that was…

Upon returning the car to us that was booked in to get a new bumper, undertray, wheel arch and some wiring, I noticed that part of the vents wasn't put in correctly. There was a scratch on the front parking sensor and a couple scratches on the chrome of the vent. All can be proven that it wasn't there prior to going in. Quite bad considering that i had an email stating that the car had to go through quality control before I could collect. Insurance company agrees that the fix is not to standard and I need to find another garage to fix what they've done wrong. So it's going on 2 month now and and my car still isn't fixed. I think that short cuts were taken as my husband had complained about service. But this isn't that, this is mechanics that have done this. Really disappointed

6 September 2024
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Reply from Fix Auto UK - Fix Auto Aberdeen

Good morning,
If you could email this proof over to me at andrew@ashgrove-motorbody.co.uk I would be more than happy to have a look for you. in relation to the insurance agreeing and that you need to find another garage to fix it, could you also send me the details of this person as that is not part of the agreements between us and them, I will raise this with them directly but as of just now, we accept no responsibility for scratches that you claim were caused by our garage. Have a nice day. thank you

Rated 5 out of 5 stars

Hi excellent service !!!

Hi excellent service cannot thank the team enough!

The ladies at the front so helpful and friendly and the quality of the guys in the workshop first class.

My experience was definitely 5 stars!!!

10 September 2024
Unprompted review
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Reply from Fix Auto UK - Fix Auto Aberdeen

We're so happy to hear about your positive experience! It's wonderful to know our team was able to provide you with excellent service. We appreciate your kind words and will share your feedback with the team.

Rated 5 out of 5 stars

My car looks lovely

My car looks lovely

9 September 2024
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Reply from Fix Auto UK - Fix Auto Aberdeen

We're so glad you're happy with the results!

Rated 5 out of 5 stars

Excellent service

Excellent service. Regular updates via email about status of planned repairs was very helpful. They conveniently picked up my car and dropped off courtesy car to my home address which saved me a 60 mile round trip on a work day. The whole process was stress free and easy.

26 August 2024
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Reply from Fix Auto UK - Fix Auto Aberdeen

Thank you for your kind words. We are delighted to hear that you found our service to be excellent and that the convenience of our pick-up and drop-off service made the process stress-free for you. We appreciate your feedback and will continue to strive for the best possible customer experience.

Rated 5 out of 5 stars

Amazing service

Amazing service, updated all the time, fixed fast, really helpful staff! Would highly recommend. Thanks

28 August 2024
Unprompted review
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Reply from Fix Auto UK - Fix Auto Aberdeen

Thank you very much for the kind review 😊😊

Rated 5 out of 5 stars

Quick repair

Quick repair, updates received on e-mail , nice people done a great job 😉

23 August 2024
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Reply from Fix Auto UK - Fix Auto Aberdeen

Appreciate the review, thank you 😊😊

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