Five Below Reviews 309

Very rude customer service!!!
There was a older guy up front, we were in line before 9 and he was trying to rush everyone out the store. It was 9:03 and he was being very rude yelling “we are closed” i was very disappointed in my experience at 5 below tonight.

I ordered something online. The order form did not let me review the order before placing it. The from was auto filled and the wrong shipping information was added. Then, without letting me make a correction, the thank you for your order page appeared saying my order was completed. I live 200 miles from where they are shipping my products. They were not expensive and now it's going to cost me as much money or more, if I'd gone to pick it product up at Office Depot.

I worked at five and below at Hillsborough road they don't appreciate there employees they only appreciate the lazy ones the mangers there don't even let u get something to eat they don't want to even be up front so you can go to the bathroom several time i had to hold it so i had to wait until the yougest manger would come so i can go to the bathroom and the custumers would treat u like shit and they wont care that's way i quite and thats why they always have new employee thats why they dont last and when it gets busy they don't even help you the only manger that let u eat and go to the bathroom is the yougeste one there that works there she even ask you u good u need help no one else its sad how a store dosnt appreciate there good employees

My headphones just broke and I don’t have anything to do about it and I got these headphones from here and they don’t have it and I tried looking up how to fix it and nothing helped and Chat GPT didn’t help at all and people are saying I have to buy new ones even though I don’t want new ones. AND I WANNA SPEAK TO THE MANAGER!!!!!! 😡😡😡😡😡😡😡😡😡

I just wanted to say something I am a regular customer and I saw something today that was very unprofessional, it was the store manager, the district manager and regional manager they were taking a picture and they didn’t include one of the best managers there her name
Is Jennifer Bueno she always goes out of her way to help me and I always tell her you always here and another customer said you are forgetting the main one Jennifer and not one of them called her over .. that was so rude and very unprofessional.

I’m extremely disappointed with the service I received. Nowhere does it mention that trying on shirts is not allowed, and if you needed to address the issue with us, it’s important to do so with respect. I can’t believe I was treated this way as a customer. It's concerning that you're speaking to customers in such a manner and I am sure I am not the only person who has experienced this. I hope you are able to reflect on your behavior. Trying on a shirt is never that serious for you to begin raising your voice at a mother in a store with her 3 kids. Get a life!! You look 38 working at 5 and below. Arguing with a customer isn’t going to get you that promotion 💀🤣

I am very unsatisfied with my visit to Five Below when I am usually a happy customer of this specific one. I ordered a pickup for the first time, a 7-dollar speaker, and to my surprise, the website rang me up without sending me a confirmation email even though I put an email and phone number in. I thought it would be ok because I had proof of purchase and my physical ID on hand, I waited a day to pick up my item as it said it would be next day pickup. The next morning I called up to the store to see if my pickup was ready and I was told that it was after giving my first and last name. Later in the day, I decided to pick it up, and when I came in I saw my package with my name on it as the first package in the package holder. So I went up to the cashier to get helped. I told the manager helping me that I had a pickup and didn't have a confirmation because the website didn't send me one. After getting told back to back that it's company policy to need a confirmation email before being able to pick up, I had to resort to spending extra money on the same product I had already purchased online. I had my physical ID, proof of purchase, and my phone numbers and emails that I put in when I first purchased it but none of the many reliable information methods was accepted, which doesnt make sense because an email, which anyone could access, is better than physical proof apparently. The workers were ok but not helpful to the situation at hand. I realize it is a company policy that they are reinforcing but nothing was done to help me the customer leave happy. I don't know if it's a flaw in the website or something else but its an issue that should be fixed so no one else has to go through this terrible unnecessary experience.

Terrible you will be unable to purchase anything all cashiers are off.. The employees rude and no educated

SHANDA WAS SO KIND. I WAS SHORT A FEW DOLLARS ON MY PURCHASE AND SHE WAS KIND ENOUGH TO TAKE IT OUT HER OWN POCKET TO HELP ME. I REALLY ENJOY THE STORE IN MACON, GA. EVERYONE IS SO HOPEFULLY AND KIND EVERY TIME I GO IN THERE.

They accused me of stealing when I'm in a wheelchair and I can't use a cart and a basket I lay stuff in my purse to carry everything and then I pay for everything I get there I'm really upset that they accused me of stealing 😭😭😭😭😭.

I bought a dog bed, but left it in the store, the manager did not want to help me, pretended like they looked through the store. I had to repurchase the same dog bed, probably won’t ever shop there again. I DO NOT recommend.

I’ve worked for five below managers. Do not know how to handle anybody that is autistic or has mental health. They’re controlling abusive and the managers go on power trips from hell on people and get away with it. I still have nightmares and flashbacks of all the abuse I went through dealing with them And apparently they don’t know how to run a company, especially CEO because they’re not understanding that some of these older managers need to go because they can’t handle their job. The only job that the manager seem to know how to do is being neglectful and power trip.

It was amazing I did get what I want and I did get a lot and it was cheap and thank you

As soon as I came in Pedro greeted me and told me my gas tank lid was open. He didn't have to take the time to notice or to let me know but he's such a nice guy he did. He continued to offer excellent customer service within the store. The store was well maintained, great product availability and variety. I would have given it a five star but the cashier ruined it.

The Only place I can find a full funnel cake kit!

They need improve their online item availability and how they process and cancel orders.

Scam! Takes data from Duluth trading and acts as shipper

The store #00671 in Clemson SC is always well-stocked and clean with appealing displays. The best part is excellent management and friendly service. I shop there for a local charity, buying large amounts of merchandise. The staff treats every customer with the same friendliness and courtesy regardless of size of purchase. Manager Samantha made my visit pleasant and streamlined by feeding me empty carts as she rolled my filled carts to the register. She opened a separate checkout line to handle my large order so other customers were not inconvenienced into having to wait for me to checkout. She seamlessly directed other staff to handle other registers and other tasks so that the flow of checkout and customer help kept going smoothly. Then she had Gracie and Matthew help me load my car with my $3500 order, which they did with a willing fun-filled spirit. It was a totally pleasant buying experience - and always is…consistently. I choose this Five Below because of excellent management, friendly service, and extraordinary help. I love this store for reasonably-priced, nicely-packaged, quality gifts for teens.