Five Below Reviews 308

No wonder the store is called Five Below, as the store ratings should be below zero. I would not recommend this store to anyone I know.

Don't get me wrong, Five Below does have some decent items. Mostly their decor department has been good purchases, at least for me. I've also purchased some electronic items that are still in great shape (gaming keyboard & matching mouse for my brother, Bluetooth tower speaker.) However, other items I've bought, left me feeling as though I wasted my money on. A laundry hamper I purchased, the velcro came off with the first use, now the lid can't close. Jewelry has turned from gold to rusty (and I just end up trashing them.) I bought, what I thought, was a cute mini makeup brush washer and the thing was coming apart before it even got out the box. More than one Bluetooth wireless ear buds have stopped working properly within weeks and portable lights have fallen apart because the design is just that, cheap. Their packaging is no better. Some things aren't packaged properly so stuff is loose in the box, some items have dirt/dust on them while others look like the box has been sat on before it's shipped to you. My recommendation, the only items worth your money from this store are; wall art, crystal/sage/healing items, school items like notebooks and such or pillows. Everything else, find it on Amazon, Etsy or somewhere with better quality.

purchased item, paid with my debit card. item will not work on my phone. returned item back with the receipt for the purchase, cannot return my money onto debit card or cash back. she gave me a Yes gift card.
Five Below just robbed me for a defect item and did not
able to respect my purchase. I will never return to this company again, will go back to the store and notify customers on there return policy. and burn the gift card. shame on Five below to seniors and others.

I purchased some things from the Westwood, MA store and had to return several items.
Return went well as the Nancy the manager had no issue taking my returns which was good as I had no receipt.
My only issue is that Nancy smells odd. I could smell body odor and what smelled like Cheetos.
I hope someone reads this and lets her know that she has an issue and although my return went well, my lasting impression is her odd smell and as such I think moving forward, I will go to the Braintree store instead.

Nanuet NY store. Dimitri's (I believe he may be one of the managers) customer service is OUTSTANDING! Today was my third encounter with him at this store and EVERY time he has been extremely helpful and nice .... OUT OF THE ORDINARY!! Had to share ...

They had some cute items for cheap. This store is basically a glorified dollar store. Didn’t really see any employees to ask questions to. And it’s all self checkout.

Went in expecting to find hardware for cheap which I did so I bought them but whenever I got back home I put it up with the screws it came with and put stuff on it not much longer the thing came out the wall and snapped in half

Placed four orders for Christmas delivery, late November, and December 6. Have not received two of them and NO response from Customer Service. BEWARE of their Customer Service!!! DON'T use on-line ordering!

My wallet was stolen while I was in this store. I approached the counter for help and was brushed off. Beware and avoid this location in Sarasota, Cooper Creek!

Very unprofessional. Got hired and they never scheduled me

Great store nice items. Only draw back was checking myself out, had I realized that I wouldn't of purchased anything. If you can have an employee tell me which one to use to check out, she could of done it. I WILL NOT be shopping in the store again.

Online services are horrible especially for popular items. Don't bother ordering if it's a gift, or needed in a timely manner. I have been told items were out of stock, & refunded. Then told that isn't true. When my order came 11+ business days later it was missing 4 items! That they said were out of stock, & then took back that claim. I made the terrible decision to order again, & had the EXACT thing happen. I then was told the email was meant for someone else. I doubt that's true as they said the same thing with my previous order. Thankfully they refunded me for my first order, but after all the stress from their lies I would have rather just gotten my package in full since I ordered it for a specific reason. Now just to wait for my next order to come in to see if they actually told the truth for once. Not cool five below!

I thought the store was nice. Found a few items to buy went to the register and there are no cashiers. So I left my cart full of merchandise and walked out. So sad!

I was in your Algiers Louisiana store. Experience was Great

The shopping part was fine but your checkout sucks.The checkout was telling me that the shipping address needs to be on there and that the billing address needed to be on there even though I had put it on.Christmas is right around the corner and you expect to sell anything like that.I want to order my items.You need to fix that or you lose all of the sales that I would have made.

I'M TOTALLY OBSESSED WITH THIS STORE..!!!!!!..I ORDER WEEKLY🤦🤣🤦, EVERYTHING I RECEIVED ALWAYS EXCELLENT QUALITY AND SHIPMENT IS ALWAYS ON POINT😍😍

Always a great time online shopping in a rush last minute Xmas bday school! This is your place !

I went to suprise my daughter and got her the trendy pop its out of a normal size box so my daughter opens the box IT WAS AS SMALL AS HER HAND AND IT WAS BROKEN

5 below is not call that for nothing. I brought iPhones charger 12 ft 10 ft withe the regular cord and I brought the coil cord. It work for a couple of day and now it doesn’t. 5 below is just robbing people of there money. The quality of the Material is way below average. What ever company they wholesale for need to produce quality stuff that will last. I don’t recommend any one with good sense to shop there any more. Go to a store that want people to shop for good quality stuff. Lastly, put good quality merchandise in the Store!!!! Period!!!