I received a cross trainer 18 months ago as a gift from my wife.. I used it regularly and one part of it was defective and effectively broke. On reproting the problem to Fitwinkle they honoured th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Some time last year, I ordered a pedal machine to help with my recent knee surgery. Unfortunately, it never arrived because my neighbours stole the package. However, Fitwinkel promptly resent another,... See more
It’s been over a week and I still haven’t received my order of an online cadeaubon. Update: The shop reached out to me and provided a solution. Despite the delay caused by a technical error, I am... See more
I ordered a rowing machine, which broke after one week. They did send me a replacement for the broken piece only, without any offer to repair the damage. So now I'm left with figuring out how to do it... See more
Company replied
Company details
- Fitness Equipment Store
- Martial Arts Supply Store
- Physiotherapy Equipment Supplier
- Sportswear Store
- Vitamin and Supplements Store
Written by the company
Sinds 2000 is Fitwinkel gespecialiseerd in het verkopen van fitnessapparatuur zoals crosstrainers, hometrainers, loopbanden, roeitrainers, spinningfietsen en krachtstations. Naast cardio en krachtapparatuur heeft Fitwinkel een breed assortiment aan klein fitnessmateriaal zoals dumbells, kettlebells, opdruksteunen, fitnessballen, yoga artikelen en meer. Fitwinkel is erkend merkdealer van grote merken zoals: Kettler, Concept2, Flow Fitness, Life Fitness, Flow Fitness, Finnlo, VirtuFit en Tunturi. Met een magazijn van ruim 8.000 m2 leveren wij 10.000 artikelen binnen 24 uur door heel Nederland en België. De klant staat centraal bij Fitwinkel. Wij staan iedere werkdag tot 22:00 per telefoon, LiveChat en Whatsapp voor u klaar en zijn op zaterdagen tot 17:00 beschikbaar. Met onze eigen team aan servicemonteurs monteren wij jouw fitnessapparaat aan huis en zijn wij in het geval van storingen snel ter plekke.
Contact info
Jan Tinbergenstraat 131, 7559 SP, Hengelo, Netherlands
- +31 (0)74 - 349 15 79
- klantenservice@fitwinkel.nl
- fitwinkel.nl
4.1
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Supersnelle levering
30 August 2019
Unprompted review
Good fast service..
5 August 2019
Unprompted review
Timely delivery
31 July 2019
Unprompted review
Good service
Good service. Quick delivery. Only criticism is that they offer a free gift but then don't deliver it. So then don't offer it.
30 July 2019
Unprompted review
Good quality and delivery as planned.
27 July 2019
Unprompted review
Really good costumer service!
10 July 2019
Unprompted review
Late & incomplete order, poor help EDIT done
Bought a cross-fit rack, barbell and several weight plates.
Website promised delivery within 2 days, turned out to be more than a week. Transport firm completely screwed up in the delivery. Goods were poorly packed and protected. Boxes were all damaged (goods were not fortunately). One weight plate had fallen off the poorly loaded and secured transport, took more than a week to obtain.
During all this time, the help desk was unhelpful, left me to find out everything myself, had me call the transporter. In the end, they had the balls to say "we're not responsible for the transporter" and "as soon as it leaves our storage, we're not responsible". Unbelievable arrogance and poor quality service. Wouldn't recommend this shop to anyone, to the contrary! Will never ever buy anything from them again.
EDIT: company called me to verify what went wrong and offer compensation. Sincere interest on how they can avoid it in the future and offered compensation for the trouble. Appreciated this gesture.
8 July 2019
Unprompted review
The deliver guys left the packet on the…
The deliver guys left the packet on the street! Literally on the STREET!
21 May 2019
Unprompted review
Reply from Fitwinkel
Dear klant,
Thank you for your feedback.
We're very sorry to hear that our logistic partner left your order on the street, This is not the way your package should be delivered. I hope your order is not incomplete or damaged.
Could you please contact us by e-mail: klantenservice@fitwinkel.nl or by phone 074 - 3491579? We will discuss this case with our logistic partner and look if we can compensate you because of the delivery.
Looking forward to your reply.
Best regards,
Customer service Fitwinkel
Excellent service
I have ordered a barbell through Mr.Bram Verstappen who was very helpful in answering my questions about some other articles.I have received the order very fast, the second day after the order. I wish him success in his work.
15 May 2019
Unprompted review
Excellent customer service
I ordered a dumbell but accidentally write a typo in my house number. Therefore the delivery courier could not deliver the package. After notifying, they immediately dispatched a new package to me with the corrected address. Customer service is fast and helpful.
14 May 2019
Unprompted review
Nice service and treadmill
The treadmill was quite sturdy and heavy, and the delivery was fast. The customer service was really nice with detailed and patient explanation.
6 January 2019
Unprompted review
I have no regret ordering a stuff from…
I have no regret ordering a stuff from you. It was well delivered and in time! Thanks! HAPPY NEW YEAR
23 December 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.