Ordered a Lacoste top but it was my error that It was the wrong size posted it back and they sent me the right size and was delivered very quickly,yes impressed
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You sent the wrong size and were unable to get me the correct size. Item returned and awaiting refund. I have to say they tried hard to rectify ot
Company replied
Ordered a North Face jacket for our four year old, was too small. Communication from Jordan was both prompt and polite. Larger size was delivered quickly after returning smaller coat. Excellent.
Company replied
Excellent customer service. I ordered a coat for my granddaughter which turned out too small. However they were extremely helpful in replacing it even though it wasn’t their fault. Very impressed, wou... See more
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Company details
Written by the company
Looking for the latest fashionable sportswear? Join the growing community and shop the latest brands with Fit and Fly Sportswear. The one stop clothing shop to keep you looking fly all year round. Branded apparel from The North Face, Nike, Adidas and m...
Contact info
16 Sovereign Court, Sterling Road, DA76FF, London, United Kingdom
- info@fitnfly.co.uk
- fitnfly.co.uk
4.7
Excellent
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Fit & Fly Sportswear
Hi Michelle, thanks so much for your review :) Very pleased to hear you were happy with our customer service and you received your item in a timely manner! We do our best to get your order out the same day so its great to hear its working :)
Thanks again
Jordan
1st class customer service
Still waiting for it to be delivered so can't tell you what I think of the item been 8 days now.
Even though I haven't received the item the communication from fit&fly has been first rate probably the best I've experienced and it was probably harsh of me to put one star when the delivery isn't their fault. Change to 3 at present hope to give a 5 if and when the goods arrive.goods arrived and worth the wait really pleased with them. I will definitely keep a look out to see what else this site has to offer.
5 December 2021
Reply from Fit & Fly Sportswear
Hey Lee, thanks so much for your review, apologies for the delay in receiving your item. We’re always on hand to help and find a solution so feel free to reach out anytime. The item was sent out on time however it seemed to have got held up with the courier on the way to you. We’re very glad it arrived and hope you like your new jogging bottoms :)
Thanks again
Jordan
Fast delivery and great service
Fast delivery and great service. Boots are super, genuine Timberlands.
3 December 2021
Reply from Fit & Fly Sportswear
Hey Julie, thanks so much for your fantastic review. Great to hear your item arrived swiftly and you love your new Timberlands :)
Look forward to welcoming you back soon
Jordan
Goods delivered as promised on time
Goods delivered as promised on time , well packaged , really satisfied, will definitely use again
23 November 2021
Reply from Fit & Fly Sportswear
Hi David, Thank you so much for your review. Really glad to hear you like your new shoes! Look forward to welcoming you back soon :)
Thanks again
Jordan
excellent service extremely quick…
excellent service extremely quick delivery good communication very happy with the trainers
14 November 2021
Reply from Fit & Fly Sportswear
Hey Daniel, thanks so much for your review. Great to hear you recieved your item promtly, we do our best to get the order out on the same day so its great to hear that its working :) We really hope you like your new Nike trainers!
Thanks again
Jordan
Excellent First Timer Experience
great price, excellent service! Will definitely purchase from Fit & Fly Sportswear again and would happily recommend them.
13 November 2021
Reply from Fit & Fly Sportswear
Hi Paul, thanks for your amazing review! Really great to hear that you were happy with the price and service. We do our best to make sure we're as competitive as possible whilst not comprimising on customer care and service :)
Thanks again and look forward to welcoming you back soon
Jordan
will recommend this company to…
will recommend this company to everyone, from ease of purchase to fast delivery a joy to deal with.
9 November 2021
Reply from Fit & Fly Sportswear
Hey Ian, thank you so much for your fantastic review. Its great to hear you've enjoyed your experience with us. I hope you enjoy your new Timberland boots.
Thanks again and look forward to welcoming you back soon :)
Jordan
Love my new nike air max 90s ordered on…
Love my new nike air max 90s ordered on a Thursday came on the Monday will definitely be ordering again thanks thanks thanks
1 November 2021
Unprompted review
Reply from Fit & Fly Sportswear
Hey! Great to hear you love your new Air Max 90s! Nothing better than a fresh pair of kicks :) Thanks so much for taking the time to leave a review, we really appreciate it :) Look forward to welcoming you back soon!
Thanks again
Jordan
First time purchasing from this shop…
First time purchasing from this shop and great service. Got my Timberlands at a good price. Very happy with my new boots! Thank you so much.
30 October 2021
Reply from Fit & Fly Sportswear
Hey Connie, thanks so much for your amazing review. It's great to hear you like your new Timberland boots :)
Thanks again
Jordan
Perfect fit size 8 just as I ordered…
Perfect fit size 8 just as I ordered came fast via Royal Mail.
Wearing them now. Nike Cortex the best for a day on your feet.
Much appreciated .
10 October 2021
Reply from Fit & Fly Sportswear
Hey James, thanks for an amazing review :)
Very pleased to hear your item arrived promptly. Great to hear your like you Nike Cortez Trainers, they're a real classic, and always super popular!
Thanks again
Jordan
What it says on the tin.
Excellent delivery next day.The product i ordered was a good product but unfortunately the sleeves were to long and will have to be returned.
8 October 2021
Reply from Fit & Fly Sportswear
Hi Anthony, thank you for your review :)
Sorry to hear the sleeves were too long, we can measure the medium for you to see if that's a better fit otherwise we are more than happy to get you refunded.
I attach our returns form below for ease.
https://cdn.shopify.com/s/files/1/0013/8094/1893/files/Returns_Form_30_Days.pdf?v=1610373964
If you need any assistance, please do email us at info@fitnfly.co.uk
Many thanks
Jordan
They were very prompt and helpful
27 September 2021
Reply from Fit & Fly Sportswear
Hi Sithy, thank you for your fantastic review. We look forward to welcoming you back soon :)
Fantastic quality
Fantastic quality, great customer service and arrived on time. Very happy and would definitely recommend.
13 September 2021
Unprompted review
Reply from Fit & Fly Sportswear
Hey Naomi, thanks very much for a fantastic review, we're very glad to be able to assist you with good customer service and do our very best to get orders dispatched the same day for a quick arrival :)
Thanks again and look forward to welcoming you back soon
Jordan
I got them for my husband
I got them for my husband. He saud the are very comfortable and the pockets come in handy.
31 August 2021
Reply from Fit & Fly Sportswear
Hey Jacqui, thank you for your amazing review :)
We're very glad to hear your husbands new Bjorn Borg shorts are doing the trick! We have Bjorn Borg new collection coming soon, so hang tight!
Thanks again
Jordan
Ordered online as live in
Ordered online as live in
North east Scotland and delivered 3 days later, fantastic and exactly as seen. Great price also and discount.
28 August 2021
Reply from Fit & Fly Sportswear
Hey Jordan, Great name by the way ;)
Thanks for your order, its great to hear you received your jacket in 3 days considering we are based towards South East London! We do our best to send out items on the same day, and its great to see we're receiving orders all the way from Scotland yet we can get it to you in a good time :)
Thanks again and look forward to welcoming you back soon!
Regards,
Jordan
Reply from Fit & Fly Sportswear
Hey Anthony, Great to hear you like your new North Face jacket!
Thanks for shopping with and look forward to welcoming you back soon!
Jordan
Jamie Bayliss
Goods arrived on time and when returned my refund followed without delay.
I shall definitely use your online site again.
7 August 2021
Reply from Fit & Fly Sportswear
Hey Jamie, Thanks for your great review! Look forward to welcoming you back soon :)
Thanks again
Jordan
Reply from Fit & Fly Sportswear
Hey Andy, thanks so much for a fantastic review.
We're really glad you like your new Lacoste trainers!
Look forward to welcoming you back soon.
Thanks again
Jordan
Unfortunately item was nil stock
Unfortunately item was nil stock after ordering!! but advice & refund was extremely prompt & efficient
21 July 2021
Reply from Fit & Fly Sportswear
Hi Craig, Thank you for your review. We're very sorry we run out of stock on your order, we know how frustrating it can be and we hope we managed to put it right with a prompt refund. Please check your email, we've sent a little something over to you :)
Many thanks
Jordan
Couldn't recommend higher
Great stock, trusted and reliable company. I had to make a return and the process was as smooth and painless as possible. Jordan and the Fit&Fly team are my go to for sportsware
14 July 2021
Unprompted review
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