Ordered a Reebok Treadmill (£529) from this shower. Luckily Paid Through Paypal and got my money back Saturday Last (02/11/2024). Looks like the site has been taken down since. Would like to think I... See more
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TOTAL SCAM. Paid nearly £800 for a rowing machine. Same treatment as other comments. Never received, courier problems, offered full refund, all a complete con. Always Danielle Gregory on the Chatbot.... See more
I've purchased several pieces of fitness equipment over the years, but the delivery experience from this site was by far the smoothest. My exercise bike was delivered ahead of schedule, and the packag... See more
Bought a cardio machine, and the whole experience was seamless! Shipping was fast, and the machine arrived securely packaged. Assembly was easy, and it works like a dream. I'm already seeing great res... See more
Company details
Written by the company
It’s great to hear about Fitnesscore and its mission to make high-quality gym and fitness equipment more accessible and affordable, especially in response to the challenges brought about by the UK lockdown in 2020. The fact that Fitnesscore was established in 2022 suggests that you are addressing a critical need in the market. Offering next-day delivery is a significant advantage for customers who want to start their fitness journey quickly. Your commitment to providing premium gym equipment at competitive prices by delivering directly from your factory to the customers’ doors is a compelling proposition.
Contact info
85 Brackenfield Avenue , ST2 0DH, Stoke-on-Trent, United Kingdom
- Info@fitnesscore.co.uk
- fitnesscore.co.uk
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Scam company - AVOID
Definitely a scam company - DO NOT USE.
Placed an order, had order confirmation email, they took payment, then nothing for 2 weeks.
Chased them for an update - said there was a problem with delivery and would I like it to redelivered. It never came, now they don't respond to my enquiries. Had to request a chargeback from my bank.
Pretty sure the 5 star reviews on here are fake too.
AVOID.

Reply from Fitnesscore
I ordered an expensive eliptical cross…
I ordered an expensive eliptical cross trainer and was quoted max 5day delivery 26/08. I have tried to contact several times. Land line and mobile also email with either no reply or cannot get through. I tried the live chat but twice said Thursday a week ago. Still nothing. I will update this review in 2 days . I have been in constant contact with them being promised every time to get my money back but nothing happens. I have now got my bank dept collection in process. I have tried again by phone and email with no reply so as per there reply how can I get in touch direct?
As the company asked me to get in touch direct. How, they dont answer the phone or reply to emails.
Got my bank involved (Barclays) and they got my money back.
In advice if you speak to them via there online system save the transcription. I did this to provide info to the bank.
I shouldn't be saying all this but this is the worst company I have delt with

Reply from Fitnesscore
Fast Delivery and Great Service!
I ordered a cardio machine, and it was delivered much faster than I expected! The whole process was effortless, and the customer service team was very helpful when I had a few questions about the setup. This is hands down the best place to buy fitness equipment — reliable, fast, and professional!

Reply from Fitnesscore
Best Fitness Equipment Purchase Experience!
I ordered an exercise bike and a few dumbbells from this website, and I am extremely impressed with both the product quality and the delivery speed. Everything was delivered earlier than expected, and the items were securely packaged.
Fast Delivery & Responsive team
Ordered a set of dumbbells and a rowing machine, and I couldn't believe how quickly everything arrived! The delivery team was friendly and professional, and they took extra care to place everything where I wanted. I had a question about the machine’s setup, and the customer service team responded within hours. This is my go-to site now for fitness gear!
SCAM COMPANY
horrible robbing thieving b*st*rds business haven’t got my received my treadmill, dont trust them at all

Reply from Fitnesscore
Seamless Delivery Proces!
I've purchased several pieces of fitness equipment over the years, but the delivery experience from this site was by far the smoothest. My exercise bike was delivered ahead of schedule, and the packaging was sturdy and intact. What really impressed me was how easy it was to track the delivery. The customer service also followed up to ensure everything went smoothly. Kudos to the team for such excellent service!
Outstanding Delivery Experience
I'm so impressed with the delivery process for my new elliptical! Not only did it arrive on time, but the team made sure everything was in perfect condition before they left. I had an issue with one of the parts being scratched, but the customer service was fantastic-they immediately sent a replacement part with no hassle. I'll definitely be shopping here again.
Excellent Service from Start to Finish
From the moment I placed my order for a cardio machine, I felt like I was in good hands. The website is easy to navigate, and checkout was a breeze. Delivery was quick, and the equipment arrived in perfect condition. When I reached out to customer service to confirm a detail, they were courteous and resolved my query in no time. Superb experience overall!
Great Delivery and Customer Support!
I recently ordered a treadmill from this site, and I was blown away by how fast it arrived. The delivery team was professional, and they handled everything with care. I had a small issue with the assembly, but their customer service team was super helpful and responsive. They walked me through it patiently, and now I'm enjoying my new treadmill. Highly recommend this site for both product quality and service!
Poor service and lack of product
Poor service, lack of communication l, failed to deliver product. Quick to take money and failed to deliver the product.
Took days to contact also. Do not trust this website.
In reply to their reply:
I have contacted them 2 times and both times “promised” refund which never comes.
And only by WeChat phone, email, mobile does not work.

Reply from Fitnesscore
Fast Shipping and Amazing Cardio Machine
Bought a cardio machine, and the whole experience was seamless! Shipping was fast, and the machine arrived securely packaged. Assembly was easy, and it works like a dream. I'm already seeing great results after just a few weeks of use. Couldn't ask for better service or equipment. Highly recommend!
There was a delay with my order of…
There was a delay with my order of adjustable dumbbells, but the excellent customer service made up for it. They apologized for the inconvenience and even upgraded my shipping for free. The dumbbells are great quality and very durable. Happy with my purchase in the end.
Superb Customer Service and High-Quality Exercise Bike
Ordered an exercise bike, and I am beyond satisfied with both the product and the customer service. I had a few questions about the bike before purchasing, and the support team was incredibly helpful, providing all the information I needed. Delivery was quick, and the bike arrived in perfect condition. Will definitely shop here again for my home gym needs!
Do not buy from this company .
Do not buy from this company .. goods do not arrive and cannot get any response from them phone or email .. I’ve had to try and get my money back from my card company .. you have been warned
Great Treadmill and Excellent Delivery!
I recently purchased a treadmill from this website, and I couldn't be happier! The ordering process was straightforward, and the treadmill arrived within a few days. The delivery team was prompt, professional, and even helped set it up. The machine itself is fantastic-super smooth, quiet, and packed with features. Highly recommend both the product and the company for their excellent service!
Excellent Support and High-Quality Treadmill
I purchased a treadmill and had some concerns about delivery due to my location, but the customer support team was so helpful! They kept me updated throughout the process and ensured it arrived on time.
The treadmill is top quality and works beautifully. I'm extremely satisfied with my purchase and the overall service!
I had a few issues with my treadmill…
I had a few issues with my treadmill delivery being delayed, but I must say, the customer support was helpful and responsive. They offered me a discount for the inconvenience, which I appreciated. The treadmill itself is fantastic, well worth the wait. Overall, good experience!
Avoid - either a scam company or extremely poor customer service
My experience is similar to others ordered a multi gym and received an email to say it was being dispatched on 2nd sept and would be delivered on 3rd. On 3rd I chased them up and spoke to Danielle on their live chat who said It would be delivered on Thursday 5th. Of course it never arrived and on Friday 6th Danielle said that the courier was on strike and had returned all their items - luckily I paid on a credit card as the promised refund hasn’t materialised - avoid this company
I ordered a set of exercise bikes
I ordered a set of exercise bikes, and though there was a slight delay in delivery, the team at customer service was fantastic in keeping me informed. When the bikes finally arrived, the quality was outstanding, just as I hoped. Great products are friendling service. I'll definitely shop here again!
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