Fitness Industry Services CIC Reviews 

132
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I had FISCIC recommended by a couple of friends and by CHOREO of which I am a member. Hopefully, I will never have to make a claim but setting up the policy was really easy and my initial query answe... See more

Company replied

Rated 5 out of 5 stars

I moved to this company a couple of years ago and wouldn't go anywhere else. The best competitive price, covering a better age range. Brett answered the questions I needed answering comprehensivel... See more

Company replied

Rated 5 out of 5 stars

Started a fitness business from my garage, after qualifying as a personal trainer last year. Found it all quite daunting but bret was recommended few time on fb posts. Messaged him received quick resp... See more

Company replied

Rated 5 out of 5 stars

Market leading insurance for a market beating price. Brett went the extra mile to check that I would be covered to teach 14-16 year-olds at a large gym chain and explained the conditions clearly. Supe... See more

Company replied

Company details

  1. Sports Insurance Company
  2. Liability Insurance Company

Written by the company

We are a not-for-profit organisation supporting fitness instructors, PTs, exercise teachers, dance fitness instructors, yogi, and Pilates teachers. We sell market leading liability insurance cover, PPL music licences, Enhanced DBS checks, business advice and mentoring, as well as operating The Fitness Lottery, www.thefitnesslottery.co.uk, to raise funds to get people active through exercise. As experienced business operators, we offer consultancy services for training development, fitness brands looking to enter or grow market share, as well as general business planning. Having an effective oversight on your business income and expenditure, is critical in this post-COVID period, when the fitness market has been decimated through venue closures etc. As a progressive digital company we are also developing online solutions for recruitment of instructors, and also a marketing platform to promote activity timetables across all activities, and more importantly, allow participants to book venues, time slots for classes, and block bookings for longer periods.


Contact info

4.9

Excellent

TrustScore 5 out of 5

132 reviews

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4.9

All reviews

(132)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

I had FISCIC recommended by a couple of…

I had FISCIC recommended by a couple of friends and by CHOREO of which I am a member. Hopefully, I will never have to make a claim but setting up the policy was really easy and my initial query answered at lightening speed! The policy covers everything I need and costs a whopping £35 less that my last one.

14 May 2026
Unprompted review
Fitness Industry Services CIC logo

Reply from Fitness Industry Services CIC

Hi, we LOVE ❤️ a recommendation, in fact that is where most of our customers come via. We have always kept our Premiums as low as possible for instructors (they are the lowest in the market) and have not increased them in 5 years 🎉

Rated 5 out of 5 stars

Great customer service

Started a fitness business from my garage, after qualifying as a personal trainer last year. Found it all quite daunting but bret was recommended few time on fb posts. Messaged him received quick responses, competitive pricing didn’t hesitate to use the company. Have received great customer services since joining with other questions

1 December 2025
Unprompted review
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Reply from Fitness Industry Services CIC

Glad we have been able to help you from the start. We hope we can continue to support as you expand your business

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , I deal with Brett who has been fantastic . price is very good too . 10/10 from me

17 April 2026
Unprompted review
Fitness Industry Services CIC logo

Reply from Fitness Industry Services CIC

Thank you Michelle, we try our best 😁

Rated 5 out of 5 stars

The best for PT and Group Classes

I moved to this company a couple of years ago and wouldn't go anywhere else. The best competitive price, covering a better age range. Brett answered the questions I needed answering comprehensively before I purchased which gave me complete peace of mind for running my business.

11 May 2026
Unprompted review
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Reply from Fitness Industry Services CIC

Thanks Andie. We are glad you stay with us and thanks for the support

Rated 5 out of 5 stars

Top tier personalised help

Brett has been incredibly helpful and offers fair pricing for the industry. I only wish I had used Fitness Industry Services years ago, kicking myself!!!

1 January 2026
Unprompted review
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Reply from Fitness Industry Services CIC

Don't worry Sandi...you can enjoy many years with us going forward!!

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, quick to reply any query. Competitive price. Great team

11 May 2026
Unprompted review
Fitness Industry Services CIC logo

Reply from Fitness Industry Services CIC

Glad we could help, and thank you for the support

Rated 5 out of 5 stars

Brett company is tremendous value for…

Brett fitness insurance company has tremendous value for money & I myself have had consistent loyalty for many years . Highly recommended signing up & benefit from a continuous renewal .

21 October 2025
Unprompted review
Fitness Industry Services CIC logo

Reply from Fitness Industry Services CIC

Thank you for the supportive review, it is appreciated.

Rated 5 out of 5 stars

This is my 5th year with Fitness…

This is my 5th year with Fitness Industry Services CIC. Excellent service, fantastic value with great cover. You always get a friendly and personal service from Brett. If you are in the fitness industry, this is the best you can get

28 August 2025
Unprompted review
Fitness Industry Services CIC logo

Reply from Fitness Industry Services CIC

Thank you Ali, it is great you have stayed with us from the beginning.

Rated 5 out of 5 stars

Great company and prices

Great company and prices. Thanks to Brett for following up on my renewal.

Highly recommend.

28 July 2025
Unprompted review
Fitness Industry Services CIC logo

Reply from Fitness Industry Services CIC

Thank you Sues. Hopefully you appreciate our renewal "no claims" discount as no other provider offers that in the fitness sector. We certainly appreciate your continued support.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Affordable rates. Excellent communications and always very efficient with helping and sorting when questions arise. Thank you for great top notch service at all times!

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I called their telephone number but did not leave a message. Nevertheless, they still texted me back later in the day and efficiently resolved the problem of a mislaid certificate which I had lost myself.

26 March 2025
Unprompted review
Fitness Industry Services CIC logo

Reply from Fitness Industry Services CIC

Thanks Tony. Apologies we missed your original call we had a day of partner meetings. Glad we got it all sorted satisfactorily

Rated 5 out of 5 stars

After previously Balens (who overcharge…

After previously Balens (who overcharge and leave you waiting up to a month to hear back), I was recommended to use Fitness Industry Services CIC. They sent my insurance documentation 15 minutes after purchase for a very reasonable price. Will definitely be using this company from now on.

11 December 2024
Unprompted review
Fitness Industry Services CIC logo

Reply from Fitness Industry Services CIC

Thanks Jennifer, we do try very hard to ensure instructors get what they need in a timely manner. Guess that is why we are rated 4.9/5 and highest in our sector.

Rated 5 out of 5 stars

Absolutely amazing!

I’ve used Fitness Industry Services CIC for a year now and i’ve never had any issues with them at all. Brett is extremely helpful and can always provide support and helps point you in the right direction.

1 November 2024
Unprompted review
Fitness Industry Services CIC logo

Reply from Fitness Industry Services CIC

Thanks Amy, we are glad he is supportive and helpful.

Rated 5 out of 5 stars

Bought insurance and DBS check

Bought insurance and DBS check, absolutely hassle free. Brett has kept me in the loop throughout the whole process. A* company 🤩

2 October 2024
Unprompted review
Fitness Industry Services CIC logo

Reply from Fitness Industry Services CIC

Thanks Jamie, we do try to keep it simple and easy to transact.

Rated 5 out of 5 stars

Best value insurance company in the UK…

Best value insurance company in the UK for Personal Trainers. Brett was very helpful in answering my questions.

5 September 2023
Unprompted review
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Reply from Fitness Industry Services CIC

Thanks Justin, we have managed to keep our premiums the same for the last 4 years, despite rising costs.

Rated 5 out of 5 stars

Excellent value and superb service

Designed with all fitness professionals in mind. Fab value. I love that PPL can be purchased quarterly, allowing you to budget and be in control. Brett is really helpful too. Nothing is too much trouble. Would recommend it to everyone in the industry.

2 September 2024
Unprompted review
Fitness Industry Services CIC logo

Reply from Fitness Industry Services CIC

Thanks Sarah, will let him know. Everything we do is to help instructors/teachers/PTs, so much so, others now follow what we do in order to try and retain their own customers, who are leaving them to join us.

Rated 5 out of 5 stars

A brilliant service/support

A brilliant service/support. I highly recommend Fitness Industry Services.

4 September 2024
Unprompted review
Fitness Industry Services CIC logo

Reply from Fitness Industry Services CIC

Thanks Alison, you're very kind with the recommendation

Rated 5 out of 5 stars

If you are looking for Insurance cover…

If you are looking for Insurance cover for your Fitness classes/PT then you can stop looking.
Brett is always so helpful. Easy online payment system.
Their price can't be beaten.

4 September 2024
Unprompted review
Fitness Industry Services CIC logo

Reply from Fitness Industry Services CIC

Thanks Lorraine. We have managed to keep our premiums at the same low level for 4 years, despite everything else going up!

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