Fitment Industries Reviews 

296
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting items like wheels and tires arrive in perfect condition, often pre-mounted and balanced, fitting exactly as expected. Delivery service is frequently highlighted for being fast, efficient, and exceptionally well-packaged, ensuring products are protected. Many also appreciate the professional and helpful customer service, making the ordering process smooth and assisting with finding the right fit. However, a few customers mentioned having to source hubcentric rings separately. Some reviewers were not happy with customer service, citing slow communication, unresolved incorrect shipments, or difficulties with refunds. Others experienced shipping delays, incorrect orders, or received damaged items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Customers consistently note positive experiences with order, praising the ease of finding what they need,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the condition of... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

4 stars only because the wheels I initially wanted were listed on their website as available, but were not. The sales team worked with me and offered a free ceramic coating as compensation for the inc... See more

Company replied

Rated 5 out of 5 stars

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Deliver... See more

Company replied

Rated 5 out of 5 stars

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole pr... See more

Company replied

Rated 5 out of 5 stars

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need.... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

296 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(296)

201 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service and quality

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole process and they actually arrived 3 weeks early and they look fantastic. They are the tru hart street plus coils.

28 November 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for sharing! We’re glad Greg could help and that your coilovers arrived early and look fantastic.

Rated 5 out of 5 stars

Good customer service experience and…

Good customer service experience and all items arrived in mint condition and within a short time frame especially during the holidays. Thanks!

9 December 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thank you! We’re glad everything arrived in great condition and that you had a positive experience, especially during the busy holiday season.

Rated 5 out of 5 stars

Highly recommend!

I have been a loyal customer of TireRack.com for many years. I switched to Fitment Industries because of their exceptional knowledge of custom fitment options, much broader selection of high-quality wheels (including offset, bolt pattern, and center bore options), and very competitive pricing.

The shipping packaging was superb, with foam padding, cardboard, and shrink-wrap to protect the wheels and tires.

17 December 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thank you for the feedback! We’re thrilled you made the switch and are happy our selection, expertise, and packaging met your expectations.

Rated 5 out of 5 stars

Great experience

Great experience, great wheels and tires.

4 December 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks Aldin! We're glad you loved your wheels and tires.

Rated 2 out of 5 stars

Received old tires

Customer support did good to give update on why shipping was taking a bit longer but when I received my wheels some of the tires were from 37th week of 2024 and I received in December of 2025 so I had lost about a year and half of the tires life when I bought them new, it says unprompted review but I received a message from them saying they wanted a 5 star review

12 December 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Hi Raul - we understand your concerns with the manufacturer date of the tires you purchased. Ultimately, we'd never sell anything that isn't high quality, but we can see where you would consider manufacturer date when you received the tires. We'd like to discuss this further, so we'll connect with you here to get your info and go from there. Thank you!

Rated 5 out of 5 stars

Excellent service!!!

These people went out of their way to make me happy. I tried to purchase a pair of open box wheels they had listed and there was an issue where they had to cancel the order. I saw them listed again and had the same issue. They apologized and said they’d ship me out 4 brand new wheels at cost direct from the factory if I wanted, just to make things right. I received my brand new wheels lightning fast and could not have been happier.
In a time where almost everything is automated and customers have little to no direct contact with a retailer, these fine people went above and beyond to make sure I was happy. What a great feeling.

11 November 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Dennis - thank you a ton for your patience and willingness to work with us! We appreciate you working with us and look forward to hopefully working with you again in the future. Thanks again!

Rated 5 out of 5 stars

Will shop here first from now on!

Best prices, really fast delivery, and wheels were well packaged!

7 December 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for your feedback! Glad to hear your experience with us was good.

Rated 3 out of 5 stars

Sent me the wrong hardware

Sent me the wrong hardware. Asked for lug bolts but received lug nuts. Kinda dumb for a "fitment" brand..

4 December 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Hi Johnny - sounds like we made a mistake in sending you lug nuts instead of bolts. We are really sorry this happened, and want to make sure we make it right. We'll reach out to you here to get your info and should be able to connect you with a manager from there! Thank you for your patience.

Rated 5 out of 5 stars

Very good products and service!

My package arrived earlier than projected, was really packaged well, and the wheels/tires were blemishless, fits really good, and mounted perfectly. Very happy with my purchase.

29 November 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks Edwin! We really appreciate your feedback.

Rated 5 out of 5 stars

Customer Service

My wheels arrived in two deliveries; I thought the delivery of the lug nuts was missed. I sent an email to Fitment with this information. They got back to me immediately, and they sent a picture showing that the lug nuts were in one of the wheel boxes. Great customer service and quick! Thanks

28 November 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We appreciate the great review!

Rated 2 out of 5 stars

Disappointed.

Have used fitment in the past and were fine; not sure where the quality control process has declined. My first order completely left out a 4th wheel from shipping.... it just never came. At all. Got two used / damaged wheels as well. Literally looked like the wheels were test mounted or had curb rash on the inner and outer ends.
So, incomplete order and damaged. Filled out a promissary return exchange and was told I had to ensure the wheels were packaged and returned in good quality packaging which was kind of backhanded since the ones I received looked horrendous and were sent in boxes that appeared to either be extremely old or used, damaged, or both. Fine, still did my part... im a customer, not freight or handling.

Packed the damaged ones in a better box (in an FRS.. not much fun to drive to and from FedEx with wheels crammed in)... only to receive an incomplete set of wheels in the mail, again. Im not a difficult customer but this process really was unfortunate. Its just 4 wheels. Was offered a T shirt. Will not be returning, sorry guys.

25 November 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We're very sorry to hear that your experience with us was less than stellar. Upon review, it does look like the carrier had lost one wheel in transit and obviously damaged two wheels that we've since replaced. There was the need to file a claim for the singular missing wheel which led to a mistake by our team to send out 3 replacements originally. We apologize for this mishap and we'll be reaching out to discuss this a bit further. Thank you.

Rated 5 out of 5 stars

Great products and customer service

Brianna from customer service was amazing, had to send my wheel and tire package back but there was no problems at all and I'm extremely happy with my purchase

22 November 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for choosing us for your build, Larry!

Rated 5 out of 5 stars

Easy to navigate

Amazing service. Called and got my product ordered right away, without any issues. Only wish the online part could do split payments, in case a gift card is used. Past that, it was great!

14 November 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We greatly appreciate the glowing review, Giddel!

Rated 5 out of 5 stars

Everything was made easy and when the…

Everything was made easy and when the wheels and tires arrived they came all ready to be installed, and with introductions on how to set up tms and everything. This is my second purchase and so far 10/10

20 November 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for taking the time to leave us such a great review, Angel. It's incredibly appreciated!

Rated 5 out of 5 stars

Tien S coilovers arrived in pristine…

Tien S coilovers arrived in pristine condition & shipment was faster than expected. Got them installed same day it arrived and very happy with the modification on my car. Looks great and handles even better!

20 November 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Happy to hear everything went well with the coilovers! Thanks again for choosing us for your build!

Rated 5 out of 5 stars

Needed Help and I got it.

I was on the phone several times with a representative and he made sure I got what I was wanting. He made this a very easy process and I received my package quickly. They fit just like expected. I was very happy with Fitment Industries

1 November 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks for taking the time to leave us such a glowing review, Dustin!

Rated 5 out of 5 stars

Andrew crushed it for me

Andrew crushed it for me. He helped me every step of the way and now I am the proud owner of some sick wheels

13 November 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Robert - Thanks for the stellar review! We'll be sure to pass this along to Andrew!

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